Question 1

Organizational culture makes control possible in situations where managers cannot use behavior control.

Accepted Answer

A) True 
 B)False

Question 2

The set of values,norms,and expectations of behavior that control the ways in which workers interact with one another within the organization is known as ___________.

Accepted Answer

A)  bureaucratic culture 
B)  organizational culture 
C)  MBO 
D)  feedback control 
E)  feedforward control 
A)  bureaucratic culture 
B)  organizational culture 
C)  MBO 
D)  feedback control 
E)  feedforward control

Question 3

Seemingly trivial corporate-level changes can significantly affect how divisional and departmental managers behave.

Accepted Answer

A) True 
 B)False

Question 4

Organizational control procedures can give managers feedback about the quantity,but not the quality,of products produced by the organization.

Accepted Answer

A) True 
 B)False

Question 5

The most commonly used financial performance measure that allows managers of one organization to compare performance with that of other organizations is:

Accepted Answer

A)  gross profit margin. 
B)  the debt-to-assets ratio. 
C)  the days sales outstanding ratio. 
D)  the inventory turnover ratio. 
E)  return on investment. 
A)  gross profit margin. 
B)  the debt-to-assets ratio. 
C)  the days sales outstanding ratio. 
D)  the inventory turnover ratio. 
E)  return on investment.

Question 6

Managers use feedforward control to anticipate problems.

Accepted Answer

A) True 
 B)False

Question 7

An organization's net income before taxes divided by the total assets of the organization is known as:

Accepted Answer

A)  gross profit margin. 
B)  return on investment. 
C)  the debt-to-assets ratio. 
D)  days sales outstanding. 
E)  the inventory turnover ratio. 
A)  gross profit margin. 
B)  return on investment. 
C)  the debt-to-assets ratio. 
D)  days sales outstanding. 
E)  the inventory turnover ratio.

Question 8

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

Accepted Answer

A) True 
 B)False

Question 9

What are the four steps in the control process?

Accepted Answer

The control process,whether at the input

Question 10

The step of the control process utilized by managers to evaluate whether the actual performance of the organization differs significantly from the standards of performance that assess the organization is:

Accepted Answer

A)  measuring actual performance. 
B)  comparing actual performance to the standards. 
C)  establishing the standards of performance. 
D)  initiating corrective action. 
E)  measuring standards of performance. 
A)  measuring actual performance. 
B)  comparing actual performance to the standards. 
C)  establishing the standards of performance. 
D)  initiating corrective action. 
E)  measuring standards of performance.

Question 11

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ______________ control.

Accepted Answer

A)  feedforward 
B)  concurrent 
C)  feedback 
D)  bureaucratic 
E)  MBO 
A)  feedforward 
B)  concurrent 
C)  feedback 
D)  bureaucratic 
E)  MBO

Question 12

The inventory turnover ratio is an example of the activity ratio of an organization.

Accepted Answer

A) True 
 B)False

Question 13

Standard operating procedures are mechanisms for clan control.

Accepted Answer

A) True 
 B)False

Question 14

The most immediate and potent form of behavior control is:

Accepted Answer

A)  direct supervision. 
B)  MBO. 
C)  clan control. 
D)  bureaucratic control. 
E)  socialization. 
A)  direct supervision. 
B)  MBO. 
C)  clan control. 
D)  bureaucratic control. 
E)  socialization.

Question 15

The manager of a profit center is evaluated on the basis of the amount of sales that have been generated from the goods or services produced in his/her division.The divisional manager is being evaluated using the ______________ budget approach.

Accepted Answer

A)  expense 
B)  cash flow 
C)  revenue 
D)  profit 
E)  operating profit 
A)  expense 
B)  cash flow 
C)  revenue 
D)  profit 
E)  operating profit

Question 16

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as:

Accepted Answer

A)  clan control. 
B)  inert system. 
C)  socialization. 
D)  organizational learning. 
E)  bureaucratic control. 
A)  clan control. 
B)  inert system. 
C)  socialization. 
D)  organizational learning. 
E)  bureaucratic control.

Question 17

The manager of Triks Burgers keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products.By using this tracking system,the manager of Triks Burgers is utilizing _____________ control.

Accepted Answer

A)  output 
B)  bureaucratic 
C)  input 
D)  MBO 
E)  feedforward 
A)  output 
B)  bureaucratic 
C)  input 
D)  MBO 
E)  feedforward

Question 18

Controlling at some point lowers the level of innovation in an organization.

Accepted Answer

A) True 
 B)False

Question 19

Participatory nature is an important characteristic of bureaucratic control.

Accepted Answer

A) True 
 B)False

Question 20

In an adaptive culture,employees often receive rewards based on:

Accepted Answer

A)  their performance. 
B)  union contracts. 
C)  the length of their service with the company. 
D)  their organizational commitment. 
E)  random chance. 
A)  their performance. 
B)  union contracts. 
C)  the length of their service with the company. 
D)  their organizational commitment. 
E)  random chance.

Organizational culture makes control possible in situations where managers cannot use behavior control.

The set of values,norms,and expectations of behavior that control the ways in which workers interact with one another within the organization is known as ___________.

Seemingly trivial corporate-level changes can significantly affect how divisional and departmental managers behave.

Organizational control procedures can give managers feedback about the quantity,but not the quality,of products produced by the organization.

The most commonly used financial performance measure that allows managers of one organization to compare performance with that of other organizations is:

Managers use feedforward control to anticipate problems.

An organization's net income before taxes divided by the total assets of the organization is known as:

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

What are the four steps in the control process?

The step of the control process utilized by managers to evaluate whether the actual performance of the organization differs significantly from the standards of performance that assess the organization is:

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ______________ control.

The inventory turnover ratio is an example of the activity ratio of an organization.

Standard operating procedures are mechanisms for clan control.

The most immediate and potent form of behavior control is:

The manager of a profit center is evaluated on the basis of the amount of sales that have been generated from the goods or services produced in his/her division.The divisional manager is being evaluated using the ______________ budget approach.

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as:

The manager of Triks Burgers keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products.By using this tracking system,the manager of Triks Burgers is utilizing _____________ control.

Controlling at some point lowers the level of innovation in an organization.

Participatory nature is an important characteristic of bureaucratic control.

In an adaptive culture,employees often receive rewards based on:

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters

Exam 8: Control, Change, and Entrepreneurship

Organizational culture makes control possible in situations where managers cannot use behavior control.

The set of values,norms,and expectations of behavior that control the ways in which workers interact with one another within the organization is known as ___________.

Seemingly trivial corporate-level changes can significantly affect how divisional and departmental managers behave.

Organizational control procedures can give managers feedback about the quantity,but not the quality,of products produced by the organization.

The most commonly used financial performance measure that allows managers of one organization to compare performance with that of other organizations is:

Managers use feedforward control to anticipate problems.

An organization's net income before taxes divided by the total assets of the organization is known as:

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

What are the four steps in the control process?

The step of the control process utilized by managers to evaluate whether the actual performance of the organization differs significantly from the standards of performance that assess the organization is:

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ______________ control.

The inventory turnover ratio is an example of the activity ratio of an organization.

Standard operating procedures are mechanisms for clan control.

The most immediate and potent form of behavior control is:

The manager of a profit center is evaluated on the basis of the amount of sales that have been generated from the goods or services produced in his/her division.The divisional manager is being evaluated using the ______________ budget approach.

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as:

Controlling at some point lowers the level of innovation in an organization.

Participatory nature is an important characteristic of bureaucratic control.

In an adaptive culture,employees often receive rewards based on:

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and Processes

Filters