Exam 12: Building and Managing Human Resources

A manager changes jobs within an organization and moves to another job at the same level without any major changes in authority or responsibility.This is known as:

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Question 1

Correct Answer:

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Discuss the most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization.

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Question 2

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Performance appraisal gives managers important information on which to base human resource decisions.Decisions about pay raises,bonuses,promotions,and job moves all hinge on the accurate appraisal of performance.Performance appraisal can also help managers determine which workers are candidates for training and development and in what areas.Performance feedback encourages high levels of employee motivation and performance.Performance feedback can provide both good and poor performers with insight on their strengths and weaknesses and ways in which they can improve their performance in the future.

Job interviewers need to be knowledgeable in the EEO laws so that they do not act in ways that violate these laws.

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(True/False)

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Question 3

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True

Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job.This is the HRM process of ____________.

(Multiple Choice)

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Question 4

Background information can be helpful both to screen out applicants who are lacking key qualifications and to determine which qualified applicants are more promising than others.

(True/False)

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Question 5

The information that managers need to make good human resources decisions about how to train,motivate,and reward organizational members can be obtained through ___________.

(Multiple Choice)

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Question 6

The attempt by managers to estimate the qualifications and the number of employees an organization will need,given its goals and strategies,is the process of _____________.

(Multiple Choice)

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Question 7

Trait appraisals have both advantages and disadvantages for the organization.Explain what is meant by this term and discuss three disadvantages of this technique.

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Question 8

In the United States,the law which requires male and female employees to be paid the same if they perform equal work is ____________.

(Multiple Choice)

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Question 9

Each component of an HRM system influences the others,and all five must fit together.Explain the components of recruitment and selection and training and development.

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Question 10

Honesty tests have been widely accepted as valid for hiring purposes.

(True/False)

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Question 11

Title VII of the 1964 Civil Rights Act prohibits discrimination in hiring,but not in working conditions.

(True/False)

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Question 12

Tests that measure a job applicant's performance on actual tasks of the job are known as ______________ tests.

(Multiple Choice)

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Question 13

"Six Sigma" quality improvement plans utilize human resource-related initiatives.

(True/False)

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Question 14

The process by which managers share performance appraisal information with their subordinates is known as performance feedback.

(True/False)

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Question 15

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is:

(Multiple Choice)

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Question 16

Managers can use a variety of selection tools to weed out and sort job applicants in order to appraise their potential for being good performers on a job.Briefly discuss the different types of paper-and-pencil tests and physical ability tests.

(Essay)

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Question 17

A performance appraisal,which includes an employee's peers or coworkers,subordinates,supervisors,and sometimes even clients,is a _______________ appraisal.

(Multiple Choice)

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Question 18

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as a job ____________.

(Multiple Choice)

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Question 19

Questioning a candidate about how to handle an irate customer is an example of a situational interview question.

(True/False)

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Question 20

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A manager changes jobs within an organization and moves to another job at the same level without any major changes in authority or responsibility.This is known as:

Discuss the most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization.

Job interviewers need to be knowledgeable in the EEO laws so that they do not act in ways that violate these laws.

Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job.This is the HRM process of ____________.

Background information can be helpful both to screen out applicants who are lacking key qualifications and to determine which qualified applicants are more promising than others.

The information that managers need to make good human resources decisions about how to train,motivate,and reward organizational members can be obtained through ___________.

The attempt by managers to estimate the qualifications and the number of employees an organization will need,given its goals and strategies,is the process of _____________.

Trait appraisals have both advantages and disadvantages for the organization.Explain what is meant by this term and discuss three disadvantages of this technique.

In the United States,the law which requires male and female employees to be paid the same if they perform equal work is ____________.

Each component of an HRM system influences the others,and all five must fit together.Explain the components of recruitment and selection and training and development.

Honesty tests have been widely accepted as valid for hiring purposes.

Title VII of the 1964 Civil Rights Act prohibits discrimination in hiring,but not in working conditions.

Tests that measure a job applicant's performance on actual tasks of the job are known as ______________ tests.

"Six Sigma" quality improvement plans utilize human resource-related initiatives.

The process by which managers share performance appraisal information with their subordinates is known as performance feedback.

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is:

Managers can use a variety of selection tools to weed out and sort job applicants in order to appraise their potential for being good performers on a job.Briefly discuss the different types of paper-and-pencil tests and physical ability tests.

A performance appraisal,which includes an employee's peers or coworkers,subordinates,supervisors,and sometimes even clients,is a _______________ appraisal.

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as a job ____________.

Questioning a candidate about how to handle an irate customer is an example of a situational interview question.

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