Exam 14: Operations Management: Managing Vital Operations and Processes

Management experts recommend that an organization should define its business in terms of the products it is producing,and not in terms of the customer needs that it is attempting to satisfy.

An inventory system in which parts and supplies arrive at the organization when they are needed and not before is called a TQM system.

With a JIT system,it ____________.

Operations managers are responsible for ____________.

A CRM system can be used as a comprehensive method of gathering crucial information about the way customers respond to a company's products.

Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a(n):

Illustrate what most customers prefer.

Discuss the link between customer responsiveness and an organization's production system.

The fundamental rethinking and radical redesign of business processes is known as "continuous improvement".

Improving product quality increases the operating costs of the organization.

In the typical organization,increased efficiency leads to:

Labor productivity is calculated by:

Most organizations focus on partial productivity to measure the efficiency of an individual unit.

The concept of "quality" can be applied only to manufacturing organizations,but not to service organizations.

Attributes of an organization's outputs-their quality,cost,and features-are determined by the organization's production system.

If setup times are reduced,_______________ will be reduced and _______________ will rise.

The radical redesign of the way work is done in order to achieve dramatic improvements in critical measures of performance is known as:

A process layout provides the flexibility needed to change the product.Such flexibility,however,often reduces efficiency because:

CRM systems have two interconnected components,sales and selling and after-sales service and support.

The management of any aspect of production that transforms inputs into finished outputs is known as: