Question 1

Corporate leaders should use the grapevine to send messages to employees further down the organisational hierarchy.

Accepted Answer

A) True 
 B)False

Question 2

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Question 3

You have just been promoted to a job in which you have many employees and clients vying for your attention.In particular,these people expect you to review a considerable amount of information to make decisions for them.It isn't possible to spend much time with any individual,nor is it possible to delegate any of these decisions to other people.Identify two distinct strategies that you could use to minimise information overload by increasing information processing and two strategies to reduce information overload in this situation.

Accepted Answer

The textbook describes three main strate

Question 4

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A)  Using a filtering algorithm to screen out incoming email 
B)  Speed-reading and scanning to read more pages per hour 
C)  Reading summaries of long documents 
D)  Using an assistant to screen out unwanted mail 
A)  Using a filtering algorithm to screen out incoming email 
B)  Speed-reading and scanning to read more pages per hour 
C)  Reading summaries of long documents 
D)  Using an assistant to screen out unwanted mail

Question 5

Which of the following activities helps us to cope with information overload?

Accepted Answer

A)  Working longer hours 
B)  Improving our time management 
C)  Learning to read faster and reading abstracts rather than entire documents 
D)  All of the options listed here are correct 
A)  Working longer hours 
B)  Improving our time management 
C)  Learning to read faster and reading abstracts rather than entire documents 
D)  All of the options listed here are correct

Question 6

One consequence of introducing email is that it tends to increase the amount of communication across the organisation.

Accepted Answer

A) True 
 B)False

Question 7

In grapevine communication,most employees serve as both sender and receiver.

Accepted Answer

A) True 
 B)False

Question 8

A few organisations have recently tried to minimise employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimise the use of email.

Accepted Answer

The textbook describes four problems wit

Question 9

What function does communication play in organisations?

Accepted Answer

A)  Communication helps employees to coordinate their work activities and to fulfil their drive to bond 
B)  Communication helps decision makers to learn about organisational problems 
C)  Communication eases work-related stress through social support 
D)  Communication serves all of these functions 
A)  Communication helps employees to coordinate their work activities and to fulfil their drive to bond 
B)  Communication helps decision makers to learn about organisational problems 
C)  Communication eases work-related stress through social support 
D)  Communication serves all of these functions

Question 10

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Grapevine communication has both benefit

Question 11

Responding,the third component of listening,is feedback to the sender which:

Accepted Answer

A)  Promotes active listening 
B)  Creates ideas 
C)  Motivates and directs the speaker's communication 
D)  Clarifies the message 
A)  Promotes active listening 
B)  Creates ideas 
C)  Motivates and directs the speaker's communication 
D)  Clarifies the message

Question 12

According to research on gender communication,women are more likely than men to:

Accepted Answer

A)  Apologise 
B)  Use indirect requests ('Have you considered ....?') 
C)  Seek advice from others 
D)  All the options listed here are correct 
A)  Apologise 
B)  Use indirect requests ('Have you considered ....?') 
C)  Seek advice from others 
D)  All the options listed here are correct

Question 13

The communication model suggests that communication effectiveness depends on:

Accepted Answer

A)  The motivation to communicate 
B)  The decoding process 
C)  The situation 
D)  The ability of the sender and the receiver 
A)  The motivation to communicate 
B)  The decoding process 
C)  The situation 
D)  The ability of the sender and the receiver

Question 14

How does communication flow through channels between the sender and receiver?

Accepted Answer

The sender forms a message and encodes i

Corporate leaders should use the grapevine to send messages to employees further down the organisational hierarchy.

Active listeners constantly cycle through the three components of listening.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Which of the following activities helps us to cope with information overload?

One consequence of introducing email is that it tends to increase the amount of communication across the organisation.

In grapevine communication,most employees serve as both sender and receiver.

A few organisations have recently tried to minimise employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimise the use of email.

What function does communication play in organisations?

Should companies try to eliminate grapevine communication? Explain your answer.

Responding,the third component of listening,is feedback to the sender which:

According to research on gender communication,women are more likely than men to:

The communication model suggests that communication effectiveness depends on:

How does communication flow through channels between the sender and receiver?

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters

Exam 9: Communicating in Teams and Organisations

Corporate leaders should use the grapevine to send messages to employees further down the organisational hierarchy.

Active listeners constantly cycle through the three components of listening.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Which of the following activities helps us to cope with information overload?

One consequence of introducing email is that it tends to increase the amount of communication across the organisation.

In grapevine communication,most employees serve as both sender and receiver.

A few organisations have recently tried to minimise employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimise the use of email.

What function does communication play in organisations?

Should companies try to eliminate grapevine communication? Explain your answer.

Responding,the third component of listening,is feedback to the sender which:

According to research on gender communication,women are more likely than men to:

The communication model suggests that communication effectiveness depends on:

How does communication flow through channels between the sender and receiver?

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters