Question 1

What do we mean by the phrase 'the medium is the message'?

Accepted Answer

A)  Effective communication occurs when people are neither too quiet nor too loud 
B)  Effective listeners should look for non-verbal cues to decipher the sender's true meaning 
C)  Effective communicators use several channels to transmit the intended meaning 
D)  The communication channel selected transmits meaning beyond the message content 
A)  Effective communication occurs when people are neither too quiet nor too loud 
B)  Effective listeners should look for non-verbal cues to decipher the sender's true meaning 
C)  Effective communicators use several channels to transmit the intended meaning 
D)  The communication channel selected transmits meaning beyond the message content

Question 2

A resort in New Brunswick employs people from at least eight countries with significantly different cultures.The resort's new manager is concerned that communication problems might exist among these employees,but she doesn't know what problems would occur.Identify and explain three communication barriers that might occur due to cultural differences among employees.

Accepted Answer

When senders and receivers have diverse

Question 3

Jargon improves communication efficiency when both the sender and receiver understand this specialised language.

Accepted Answer

A) True 
 B)False

Question 4

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organisation.

Accepted Answer

A) True 
 B)False

Question 5

One of the effects of emotions on non-verbal communication is the phenomenon called:

Accepted Answer

A)  Emotional intelligence 
B)  Emotional contagion 
C)  Emotional display 
D)  Emotional involvement 
A)  Emotional intelligence 
B)  Emotional contagion 
C)  Emotional display 
D)  Emotional involvement

Question 6

Mimicking the non-verbal behaviours of other people seems to help us to receive the emotional experience of the people we mimic.

Accepted Answer

A) True 
 B)False

Question 7

Information overload problems can be minimised by increasing our:

Accepted Answer

A)  Information processing speed 
B)  Information load 
C)  Information processing capacity 
D)  None of the options listed here is correct 
A)  Information processing speed 
B)  Information load 
C)  Information processing capacity 
D)  None of the options listed here is correct

Question 8

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Accepted Answer

A)  Face-to-face small group sessions 
B)  Email 
C)  Corporate video programs 
D)  Telephone calls 
A)  Face-to-face small group sessions 
B)  Email 
C)  Corporate video programs 
D)  Telephone calls

Question 9

Language differences represent one of the most obvious cross-cultural communications challenges.

Accepted Answer

A) True 
 B)False

Question 10

What are the four factors that influence the effectiveness of the encoding and decoding process?

Accepted Answer

First,the sender and receiver's ability

Question 11

How do men and women generally differ in their communication styles in organisational settings?

Accepted Answer

A)  Men are more likely than women to communicate to strengthen relationships 
B)  Women are more likely than men to give advice quickly and frequently 
C)  Women are usually more sensitive than men to the listener's non-verbal cues 
D)  Men and women differ in all these ways 
A)  Men are more likely than women to communicate to strengthen relationships 
B)  Women are more likely than men to give advice quickly and frequently 
C)  Women are usually more sensitive than men to the listener's non-verbal cues 
D)  Men and women differ in all these ways

Question 12

The marketing director of a national car parts retail company wants to keep the 20 district managers across the country informed about marketing initiatives and experiences within the company.This information ranges from technical marketing strategies to simple stories about successful marketing experiences within the company.One or two pieces of information are communicated each week and the marketing director wants to communicate this information as quickly and cost-efficiently as possible.If you had to choose just one specific medium and form of communication within that medium,which would you choose? Justify your choice.You may assume that this company can communicate with district managers in any way currently available to organisations in your country.

Accepted Answer

The best answer to this question partly

Question 13

One limitation of email is that both sender and receiver need to coordinate the communication session.

Accepted Answer

A) True 
 B)False

Question 14

The introduction of email in organisations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organisation.

Accepted Answer

A) True 
 B)False

Question 15

Buffering,summarising and omitting are ways to:

Accepted Answer

A)  Reduce information overload 
B)  Avoid active listening 
C)  Avoid the risk of flaming 
D)  Improve communication between men and women 
A)  Reduce information overload 
B)  Avoid active listening 
C)  Avoid the risk of flaming 
D)  Improve communication between men and women

Question 16

Information technologies such as email and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine 
C)  Information technologies have expanded grapevine communication and networks around the company's global operations,not just around the next cubicle 
D)  These communication media have done all of these 
A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine 
C)  Information technologies have expanded grapevine communication and networks around the company's global operations,not just around the next cubicle 
D)  These communication media have done all of these

Question 17

Interpersonal communication occurs as soon as a message is received by someone else.

Accepted Answer

A) True 
 B)False

Question 18

According to the communication process model,communication begins with forming the message,then encoding it.

Accepted Answer

A) True 
 B)False

Question 19

The organisational grapevine is useful because it:

Accepted Answer

A)  Is an effective way for management to inform employees about future organisational changes 
B)  Provides detailed information that more formal communication channels tend to ignore 
C)  Reduces information overload 
D)  Fulfils employees' drive to bond 
A)  Is an effective way for management to inform employees about future organisational changes 
B)  Provides detailed information that more formal communication channels tend to ignore 
C)  Reduces information overload 
D)  Fulfils employees' drive to bond

Question 20

In a business meeting where both men and women are present,women are more likely than men to:

Accepted Answer

A)  Misunderstand non-verbal cues sent by others in the meeting 
B)  Assert their power by giving advice to others in the meeting 
C)  Focus on exchanging information rather than using the conversation to build relationships 
D)  None of the options listed here is correct 
A)  Misunderstand non-verbal cues sent by others in the meeting 
B)  Assert their power by giving advice to others in the meeting 
C)  Focus on exchanging information rather than using the conversation to build relationships 
D)  None of the options listed here is correct

What do we mean by the phrase 'the medium is the message'?

Jargon improves communication efficiency when both the sender and receiver understand this specialised language.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organisation.

One of the effects of emotions on non-verbal communication is the phenomenon called:

Mimicking the non-verbal behaviours of other people seems to help us to receive the emotional experience of the people we mimic.

Information overload problems can be minimised by increasing our:

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Language differences represent one of the most obvious cross-cultural communications challenges.

What are the four factors that influence the effectiveness of the encoding and decoding process?

How do men and women generally differ in their communication styles in organisational settings?

One limitation of email is that both sender and receiver need to coordinate the communication session.

The introduction of email in organisations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organisation.

Buffering,summarising and omitting are ways to:

Information technologies such as email and instant messaging have had what effect on the corporate grapevine?

Interpersonal communication occurs as soon as a message is received by someone else.

According to the communication process model,communication begins with forming the message,then encoding it.

The organisational grapevine is useful because it:

In a business meeting where both men and women are present,women are more likely than men to:

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters

Exam 9: Communicating in Teams and Organisations

What do we mean by the phrase 'the medium is the message'?

Jargon improves communication efficiency when both the sender and receiver understand this specialised language.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organisation.

One of the effects of emotions on non-verbal communication is the phenomenon called:

Mimicking the non-verbal behaviours of other people seems to help us to receive the emotional experience of the people we mimic.

Information overload problems can be minimised by increasing our:

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Language differences represent one of the most obvious cross-cultural communications challenges.

What are the four factors that influence the effectiveness of the encoding and decoding process?

How do men and women generally differ in their communication styles in organisational settings?

One limitation of email is that both sender and receiver need to coordinate the communication session.

The introduction of email in organisations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organisation.

Buffering,summarising and omitting are ways to:

Information technologies such as email and instant messaging have had what effect on the corporate grapevine?

Interpersonal communication occurs as soon as a message is received by someone else.

According to the communication process model,communication begins with forming the message,then encoding it.

The organisational grapevine is useful because it:

In a business meeting where both men and women are present,women are more likely than men to:

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters