Question 1

When sending a message,the choice of medium also communicates information from the sender to receiver.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about cross-cultural communication is FALSE?

Accepted Answer

A)  In Japan,a listener's silence after the speaker finishes talking indicates that the listener disagrees with the sender's message 
B)  Non-verbal communication tends to be more important in Japan than in Australia 
C)  A firm handshake is interpreted differently in different cultures 
D)  Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures 
A)  In Japan,a listener's silence after the speaker finishes talking indicates that the listener disagrees with the sender's message 
B)  Non-verbal communication tends to be more important in Japan than in Australia 
C)  A firm handshake is interpreted differently in different cultures 
D)  Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures

Question 3

Companies are introducing open-space offices-replacing walled offices with open work areas-to improve communication and make more efficient use of space.

Accepted Answer

A) True 
 B)False

Question 4

Communication flows through channels between:

Accepted Answer

A)  Messages 
B)  Symbols and signs 
C)  The sender and receiver 
D)  Messages and feedback 
A)  Messages 
B)  Symbols and signs 
C)  The sender and receiver 
D)  Messages and feedback

Question 5

Which of these statements about non-verbal communication is FALSE?

Accepted Answer

A)  In conversations,more information is usually communicated non-verbally than verbally 
B)  Non-verbal communication is less rule-bound than is verbal communication 
C)  Non-verbal communication is usually more carefully thought out than is verbal communication 
D)  Non-verbal communication plays a major role in emotional labour 
A)  In conversations,more information is usually communicated non-verbally than verbally 
B)  Non-verbal communication is less rule-bound than is verbal communication 
C)  Non-verbal communication is usually more carefully thought out than is verbal communication 
D)  Non-verbal communication plays a major role in emotional labour

Question 6

Perceptions,filtering and jargon are three types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 7

A problem with email is that:

Accepted Answer

A)  It contributes to information overload 
B)  It is difficult to interpret emotion in email messages 
C)  It lacks the warmth of human interaction 
D)  All of the options listed here are correct 
A)  It contributes to information overload 
B)  It is difficult to interpret emotion in email messages 
C)  It lacks the warmth of human interaction 
D)  All of the options listed here are correct

Question 8

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 9

Channels with high media richness tend to involve more:

Accepted Answer

A)  Direct social interactions 
B)  Face-to-face communication 
C)  Diverting attention 
D)  Self-representation 
A)  Direct social interactions 
B)  Face-to-face communication 
C)  Diverting attention 
D)  Self-representation

Question 10

Compared with verbal communication,non-verbal communication:

Accepted Answer

A)  Has more formal rules to guide its correct use 
B)  Is less susceptible to misinterpretation 
C)  Is more consciously transmitted from sender to receiver 
D)  Has none of these characteristics 
A)  Has more formal rules to guide its correct use 
B)  Is less susceptible to misinterpretation 
C)  Is more consciously transmitted from sender to receiver 
D)  Has none of these characteristics

Question 11

Email is an inefficient medium for communicating in ambiguous,complex and novel situations.

Accepted Answer

A) True 
 B)False

Question 12

Emotional contagion occurs when:

Accepted Answer

A)  We mimic our non-verbal behaviours with people who are communicating with us 
B)  We are required to show or hide our emotions,based on rules prescribed by the job 
C)  Two people experience different emotions even though they are observing the same object 
D)  The communication medium has different meaning for the receiver and the sender 
A)  We mimic our non-verbal behaviours with people who are communicating with us 
B)  We are required to show or hide our emotions,based on rules prescribed by the job 
C)  Two people experience different emotions even though they are observing the same object 
D)  The communication medium has different meaning for the receiver and the sender

Question 13

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Accepted Answer

A) True 
 B)False

Question 14

What is emotional contagion? Provide three purposes of emotional contagion.

Accepted Answer

Emotional contagion is the non-conscious

Question 15

What are the limitations of communicating through email?

Accepted Answer

Poor medium for communicating

Question 16

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Accepted Answer

A) True 
 B)False

Question 17

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Accepted Answer

A) True 
 B)False

Question 18

Communication is the vehicle through which people:

Accepted Answer

A)  Clarify their expectations and coordinate work 
B)  Coordinate between organisational objectives 
C)  Improve knowledge 
D)  None of the options listed here is correct 
A)  Clarify their expectations and coordinate work 
B)  Coordinate between organisational objectives 
C)  Improve knowledge 
D)  None of the options listed here is correct

Question 19

Spoken communication,particularly face-to-face interaction,is more persuasive than email and other forms of written communication.What are the three main reasons for this persuasion effect?

Accepted Answer

Spoken communication is typically accomp

Question 20

Which of the following is potentially 'noise' in the communication process?

Accepted Answer

A)  Perceptual differences between sender and receiver 
B)  Receiving more information than the person can process 
C)  Jargon that the receiver does not understand 
D)  All of the options listed here are correct 
A)  Perceptual differences between sender and receiver 
B)  Receiving more information than the person can process 
C)  Jargon that the receiver does not understand 
D)  All of the options listed here are correct

When sending a message,the choice of medium also communicates information from the sender to receiver.

Which of the following statements about cross-cultural communication is FALSE?

Companies are introducing open-space offices-replacing walled offices with open work areas-to improve communication and make more efficient use of space.

Communication flows through channels between:

Which of these statements about non-verbal communication is FALSE?

Perceptions,filtering and jargon are three types of noise in the communication process.

A problem with email is that:

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Channels with high media richness tend to involve more:

Compared with verbal communication,non-verbal communication:

Email is an inefficient medium for communicating in ambiguous,complex and novel situations.

Emotional contagion occurs when:

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

What is emotional contagion? Provide three purposes of emotional contagion.

What are the limitations of communicating through email?

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Communication is the vehicle through which people:

Spoken communication,particularly face-to-face interaction,is more persuasive than email and other forms of written communication.What are the three main reasons for this persuasion effect?

Which of the following is potentially 'noise' in the communication process?

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters

Exam 9: Communicating in Teams and Organisations

When sending a message,the choice of medium also communicates information from the sender to receiver.

Which of the following statements about cross-cultural communication is FALSE?

Companies are introducing open-space offices-replacing walled offices with open work areas-to improve communication and make more efficient use of space.

Communication flows through channels between:

Which of these statements about non-verbal communication is FALSE?

Perceptions,filtering and jargon are three types of noise in the communication process.

A problem with email is that:

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Channels with high media richness tend to involve more:

Compared with verbal communication,non-verbal communication:

Email is an inefficient medium for communicating in ambiguous,complex and novel situations.

Emotional contagion occurs when:

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

What is emotional contagion? Provide three purposes of emotional contagion.

What are the limitations of communicating through email?

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

In the communication process model,encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Communication is the vehicle through which people:

Spoken communication,particularly face-to-face interaction,is more persuasive than email and other forms of written communication.What are the three main reasons for this persuasion effect?

Which of the following is potentially 'noise' in the communication process?

Introduction to the Field of Organisational Behaviour

Individual Behaviour, Personality and Values

Perceiving Ourselves and Others in Organisations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organisational Settings

Organisational Structure

Organisational Culture

Organisational Change

Filters