Question 1

Return on investment (ROI) is measured by dividing:

Accepted Answer

A) Profit by assets 
B) Revenues by profit 
C) Expenses by revenues 
D) Profit by expenses 
A) Profit by assets 
B) Revenues by profit 
C) Expenses by revenues 
D) Profit by expenses

Question 2

Direct controls use reports and other written forms of communication to control operations.

Accepted Answer

A) True 
 B)False

Question 3

A(n) _____ is an evaluation tool that is used to identify individuals with the potential to be selected or promoted to higher-level positions.

Accepted Answer

A) Behavior evaluation center 
B) Employment suitability center 
C) Assessment center 
D) Employment testing center 
A) Behavior evaluation center 
B) Employment suitability center 
C) Assessment center 
D) Employment testing center

Question 4

Controls that use reports and other written forms of communication to control operations are:

Accepted Answer

A) Cultural 
B) Parallel 
C) Indirect 
D) Direct 
A) Cultural 
B) Parallel 
C) Indirect 
D) Direct

Question 5

In Japan, what should be done is called _____, while what one really feels, which may be quite different is _____.

Accepted Answer

A) Tatemae; honne 
B) Honne; ringisei 
C) Honne; tatemae 
D) Ringisei; tatemae 
A) Tatemae; honne 
B) Honne; ringisei 
C) Honne; tatemae 
D) Ringisei; tatemae

Question 6

If decentralized decision-making is in place, decisions are:

Accepted Answer

A) Made at the top management level 
B) Made at the middle management level 
C) Delegated to operating personnel 
D) Contracted to external consultants 
A) Made at the top management level 
B) Made at the middle management level 
C) Delegated to operating personnel 
D) Contracted to external consultants

Question 7

As a TQM technique, rewards and recognition tend to be effective universally.

Accepted Answer

A) True 
 B)False

Question 8

ISO 9000 refers to the International Standards Organization (ISO) certification to ensure:

Accepted Answer

A) Quality products and services 
B) On-time delivery 
C) Safety standards 
D) Compliance with worldwide workplace equality standards 
A) Quality products and services 
B) On-time delivery 
C) Safety standards 
D) Compliance with worldwide workplace equality standards

Question 9

The following factors encourage the use of decentralized decision-making except:

Accepted Answer

A) Small company size 
B) Relatively low importance to MNC 
C) High degree of technology 
D) Stable environment 
A) Small company size 
B) Relatively low importance to MNC 
C) High degree of technology 
D) Stable environment

Question 10

The external control process differs from the internal control in that the external control:

Accepted Answer

A) Encourages harmony, responsiveness and sensibility 
B) Focuses on self, function, one's own group and one's own organization 
C) Proves to be uncomfortable when the environment seems out of control or changeable 
D) Has a dominating attitude bordering on aggressiveness toward the environment 
A) Encourages harmony, responsiveness and sensibility 
B) Focuses on self, function, one's own group and one's own organization 
C) Proves to be uncomfortable when the environment seems out of control or changeable 
D) Has a dominating attitude bordering on aggressiveness toward the environment

Question 11

Discuss the relevance of the various performance measures that are used for control purposes.

Accepted Answer

Three common performance measures used b

Question 12

What are the main factors that help influence whether decision-making will be centralized or decentralized?

Accepted Answer

A number of factors help to influence wh

Question 13

Kaizen is a Japanese term that means:

Accepted Answer

A) Employee empowerment 
B) Continuous improvement 
C) Quality comes first 
D) Teamwork 
A) Employee empowerment 
B) Continuous improvement 
C) Quality comes first 
D) Teamwork

Question 14

The following factors encourage the use of centralized decision-making except:

Accepted Answer

A) Large company size 
B) Large capital investment 
C) Heterogeneous product lines 
D) High degree of technology 
A) Large company size 
B) Large capital investment 
C) Heterogeneous product lines 
D) High degree of technology

Question 15

The decision-making process called ringisei is generally used by the

Accepted Answer

A) Germans 
B) Chinese 
C) Japanese 
D) Italians 
A) Germans 
B) Chinese 
C) Japanese 
D) Italians

Question 16

Although a number of approaches to decision-making are used around the world, the overall trend currently is toward:

Accepted Answer

A) Decentralization 
B) Team-based decision-making 
C) Centralization 
D) Decision-making by consensus 
A) Decentralization 
B) Team-based decision-making 
C) Centralization 
D) Decision-making by consensus

Question 17

MNCs generally use direct controls to monitor performance on a:

Accepted Answer

A) Semi-annual basis 
B) Monthly basis 
C) Bi-monthly basis 
D) Quarterly basis 
A) Semi-annual basis 
B) Monthly basis 
C) Bi-monthly basis 
D) Quarterly basis

Question 18

The use of monthly operating reports that are sent to the home office is a common example of:

Accepted Answer

A) Direct control 
B) Indirect control 
C) External control 
D) Cultural control 
A) Direct control 
B) Indirect control 
C) External control 
D) Cultural control

Question 19

The internal control process differs from the external control in that the internal control:

Accepted Answer

A) Encourages harmony, responsiveness and sensibility 
B) Focuses on the self, function, one's own group and one's own organization 
C) Proves to be comfortable with waves, shifts and cycles, which are regarded as "natural" 
D) Has a flexible attitude, willing to compromise and keep the peace 
A) Encourages harmony, responsiveness and sensibility 
B) Focuses on the self, function, one's own group and one's own organization 
C) Proves to be comfortable with waves, shifts and cycles, which are regarded as "natural" 
D) Has a flexible attitude, willing to compromise and keep the peace

Question 20

Two common ways of looking at how MNCs control operations are:

Accepted Answer

A) Determining whether the organization uses accounting or strategic controls and by choosing whether the enterprise uses simple or complex controls 
B) By looking at the ways in which the organization uses hierarchical and bureaucratic controls and by looking at the ways in which the organization uses external or internal controls 
C) Choosing whether the enterprise uses simple or complex controls and by determining whether the organization uses financial or strategic controls 
D) Determining whether the enterprise chooses to use internal or external control and by looking at the ways in which the organization uses direct and indirect controls 
A) Determining whether the organization uses accounting or strategic controls and by choosing whether the enterprise uses simple or complex controls 
B) By looking at the ways in which the organization uses hierarchical and bureaucratic controls and by looking at the ways in which the organization uses external or internal controls 
C) Choosing whether the enterprise uses simple or complex controls and by determining whether the organization uses financial or strategic controls 
D) Determining whether the enterprise chooses to use internal or external control and by looking at the ways in which the organization uses direct and indirect controls

Return on investment (ROI) is measured by dividing:

Direct controls use reports and other written forms of communication to control operations.

A(n) _____ is an evaluation tool that is used to identify individuals with the potential to be selected or promoted to higher-level positions.

Controls that use reports and other written forms of communication to control operations are:

In Japan, what should be done is called _, while what one really feels, which may be quite different is _.

If decentralized decision-making is in place, decisions are:

As a TQM technique, rewards and recognition tend to be effective universally.

ISO 9000 refers to the International Standards Organization (ISO) certification to ensure:

The following factors encourage the use of decentralized decision-making except:

The external control process differs from the internal control in that the external control:

Discuss the relevance of the various performance measures that are used for control purposes.

What are the main factors that help influence whether decision-making will be centralized or decentralized?

Kaizen is a Japanese term that means:

The following factors encourage the use of centralized decision-making except:

The decision-making process called ringisei is generally used by the

Although a number of approaches to decision-making are used around the world, the overall trend currently is toward:

MNCs generally use direct controls to monitor performance on a:

The use of monthly operating reports that are sent to the home office is a common example of:

The internal control process differs from the external control in that the internal control:

Two common ways of looking at how MNCs control operations are:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics and Social Responsibility

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 11: Management Decision and Control

Return on investment (ROI) is measured by dividing:

Direct controls use reports and other written forms of communication to control operations.

A(n) _____ is an evaluation tool that is used to identify individuals with the potential to be selected or promoted to higher-level positions.

Controls that use reports and other written forms of communication to control operations are:

In Japan, what should be done is called _____, while what one really feels, which may be quite different is _____.

If decentralized decision-making is in place, decisions are:

As a TQM technique, rewards and recognition tend to be effective universally.

ISO 9000 refers to the International Standards Organization (ISO) certification to ensure:

The following factors encourage the use of decentralized decision-making except:

The external control process differs from the internal control in that the external control:

Discuss the relevance of the various performance measures that are used for control purposes.

What are the main factors that help influence whether decision-making will be centralized or decentralized?

Kaizen is a Japanese term that means:

The following factors encourage the use of centralized decision-making except:

The decision-making process called ringisei is generally used by the

Although a number of approaches to decision-making are used around the world, the overall trend currently is toward:

MNCs generally use direct controls to monitor performance on a:

The use of monthly operating reports that are sent to the home office is a common example of:

The internal control process differs from the external control in that the internal control:

Two common ways of looking at how MNCs control operations are:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics and Social Responsibility

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

In Japan, what should be done is called _, while what one really feels, which may be quite different is _.