Exam 11: Management Decision and Control

In Japan, what should be done is called honne, while what one really feels, which may be quite different is tatemae.

The process of giving individuals and teams the resources, information and authority they need to develop ideas and effectively implement them is referred to as reengineering.

Which of the following factors encourages the use of centralized decision-making?

The method of choosing a course of action among alternatives is referred to as decision-making.

The most common types of performance measures used for control purposes include the following except:

A legal system called codetermination requires workers and their managers to participate in the discussion of major decisions.

Direct controls are particularly important in international management because of the great expense associated with indirect methods.

Larger organizations typically emphasize decentralized decision-making in their international operations.

ISO 9000 certification is becoming a necessary prerequisite to doing business in the EU.

This certification is becoming a necessary prerequisite to doing business in the EU and also is increasingly used as a screening criterion for bidding on contracts or getting business in the United States and other parts of the world.

An organizational strategy and the accompanying techniques that result in the delivery of high-quality products or services to customers is referred to as:

When local managers are inexperienced or not highly effective, decision making tends to be decentralized.

A common form of direct control is visits by top executives to overseas affiliates or subsidiaries.

In Germany, managers place a greater emphasis on managing subordinates than on productivity and product quality.

The Japanese method of training workers for all jobs on the line, even though they eventually are assigned to a single workstation is known as: