Question 1

The following are common problems that MNCs face in attempting to control their overseas operations except:

Accepted Answer

A) The objectives of the foreign operation and the corporate objectives are similar 
B) The objectives of joint-venture partners and corporate management conflict 
C) Amount of experience and competence in planning are widely diverse among foreign CEOs 
D) Basic philosophic conflicts exist about objectives and policies of foreign operations, largely because of cultural differences between home and host-country managers 
A) The objectives of the foreign operation and the corporate objectives are similar 
B) The objectives of joint-venture partners and corporate management conflict 
C) Amount of experience and competence in planning are widely diverse among foreign CEOs 
D) Basic philosophic conflicts exist about objectives and policies of foreign operations, largely because of cultural differences between home and host-country managers

Question 2

In comparing the control mechanisms used by U.S.and European firms, it has been found that U.S.firms make greater use of _____ control, while European firms rely more heavily on _____ control.

Accepted Answer

A) Output, behavioral 
B) Bureaucratic, participative 
C) Behavioral, output 
D) Participative, bureaucratic 
A) Output, behavioral 
B) Bureaucratic, participative 
C) Behavioral, output 
D) Participative, bureaucratic

Question 3

International managers use a _____ to establish performance standards of operations.

Accepted Answer

A) Control approach 
B) Strategic approach 
C) Organizing approach 
D) Objective standard 
A) Control approach 
B) Strategic approach 
C) Organizing approach 
D) Objective standard

Question 4

Controls that are generally used by MNCs to monitor performance on a monthly basis are:

Accepted Answer

A) Direct 
B) Indirect 
C) External 
D) Internal 
A) Direct 
B) Indirect 
C) External 
D) Internal

Question 5

Visits by top executives to overseas affiliates or subsidiaries is a common form of:

Accepted Answer

A) Indirect control 
B) External control 
C) Cultural control 
D) Direct control 
A) Indirect control 
B) External control 
C) Cultural control 
D) Direct control

Question 6

A legal system that requires workers and their managers to discuss major decisions is referred to as:

Accepted Answer

A) Employee empowerment 
B) Reengineering 
C) Holistic management 
D) Codetermination 
A) Employee empowerment 
B) Reengineering 
C) Holistic management 
D) Codetermination

Question 7

The process of giving individuals and teams the resources, information and authority they need to develop ideas and effectively implement them is referred to as:

Accepted Answer

A) Total quality management 
B) Reengineering 
C) Empowerment 
D) Kaizen 
A) Total quality management 
B) Reengineering 
C) Empowerment 
D) Kaizen

Question 8

Decision making and controlling are two vital and often interlinked functions of international management.

Accepted Answer

A) True 
 B)False

Question 9

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on profit and return on investment.

Accepted Answer

A) True 
 B)False

Question 10

Explain the relevance of TQM in decision making and controlling processes.

Accepted Answer

Total quality management (TQM) is an org

Question 11

When the subsidiary is selling new products in growing markets, _____ decision making is more likely.

Accepted Answer

A) External 
B) Decentralized 
C) Centralized 
D) Neutralized 
A) External 
B) Decentralized 
C) Centralized 
D) Neutralized

Question 12

According to the text, one of the primary areas where TQM is having a big impact is:

Accepted Answer

A) Human resources management 
B) Manufacturing 
C) Marketing 
D) Finance 
A) Human resources management 
B) Manufacturing 
C) Marketing 
D) Finance

Question 13

Areas that are examined by the ISO 9000 certification team include all of the following except:

Accepted Answer

A) Design (product or service specifications) 
B) Process control (instruction for manufacturing or service functions) 
C) Purchasing service (e.g., instructions for conducting after-sales service) 
D) Environmental management standards 
A) Design (product or service specifications) 
B) Process control (instruction for manufacturing or service functions) 
C) Purchasing service (e.g., instructions for conducting after-sales service) 
D) Environmental management standards

Question 14

Discuss the decision-making philosophies and practices of the French and Danish managers.

Accepted Answer

The French and Danish managers do not ap

Question 15

An assessment center is an evaluation tool that is used to evaluate employees.

Accepted Answer

A) True 
 B)False

Question 16

The use of quality circles is a TQM technique associated with the control function which was popularized by the:

Accepted Answer

A) Japanese 
B) Germans 
C) French 
D) Chinese 
A) Japanese 
B) Germans 
C) French 
D) Chinese

Question 17

A typical assessment center would involve simulation exercises that would include the following except:

Accepted Answer

A) In-basket exercises 
B) Oral communications of a business plan 
C) Business decision exercises 
D) Preparation of a business plan 
A) In-basket exercises 
B) Oral communications of a business plan 
C) Business decision exercises 
D) Preparation of a business plan

Question 18

General Motor's decision to close some of its U.S.factories and to establish production operations on a worldwide basis is a strategic move aiming to:

Accepted Answer

A) Reduce costs 
B) Increase quality 
C) Attack competition 
D) Diversify risks 
A) Reduce costs 
B) Increase quality 
C) Attack competition 
D) Diversify risks

Question 19

The Japanese make heavy use of a decision-making process called ringisei or decision making by consensus.

Accepted Answer

A) True 
 B)False

Question 20

The philosophy, "Anything worth doing in the area of quality is worth overdoing." is the management attitude of the

Accepted Answer

A) French 
B) Danish 
C) Japanese 
D) Americans 
A) French 
B) Danish 
C) Japanese 
D) Americans

The following are common problems that MNCs face in attempting to control their overseas operations except:

In comparing the control mechanisms used by U.S.and European firms, it has been found that U.S.firms make greater use of _ control, while European firms rely more heavily on _ control.

International managers use a _____ to establish performance standards of operations.

Controls that are generally used by MNCs to monitor performance on a monthly basis are:

Visits by top executives to overseas affiliates or subsidiaries is a common form of:

A legal system that requires workers and their managers to discuss major decisions is referred to as:

The process of giving individuals and teams the resources, information and authority they need to develop ideas and effectively implement them is referred to as:

Decision making and controlling are two vital and often interlinked functions of international management.

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on profit and return on investment.

Explain the relevance of TQM in decision making and controlling processes.

When the subsidiary is selling new products in growing markets, _____ decision making is more likely.

According to the text, one of the primary areas where TQM is having a big impact is:

Areas that are examined by the ISO 9000 certification team include all of the following except:

Discuss the decision-making philosophies and practices of the French and Danish managers.

An assessment center is an evaluation tool that is used to evaluate employees.

The use of quality circles is a TQM technique associated with the control function which was popularized by the:

A typical assessment center would involve simulation exercises that would include the following except:

General Motor's decision to close some of its U.S.factories and to establish production operations on a worldwide basis is a strategic move aiming to:

The Japanese make heavy use of a decision-making process called ringisei or decision making by consensus.

The philosophy, "Anything worth doing in the area of quality is worth overdoing." is the management attitude of the

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics and Social Responsibility

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 11: Management Decision and Control

The following are common problems that MNCs face in attempting to control their overseas operations except:

In comparing the control mechanisms used by U.S.and European firms, it has been found that U.S.firms make greater use of _____ control, while European firms rely more heavily on _____ control.

International managers use a _____ to establish performance standards of operations.

Controls that are generally used by MNCs to monitor performance on a monthly basis are:

Visits by top executives to overseas affiliates or subsidiaries is a common form of:

A legal system that requires workers and their managers to discuss major decisions is referred to as:

The process of giving individuals and teams the resources, information and authority they need to develop ideas and effectively implement them is referred to as:

Decision making and controlling are two vital and often interlinked functions of international management.

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on profit and return on investment.

Explain the relevance of TQM in decision making and controlling processes.

When the subsidiary is selling new products in growing markets, _____ decision making is more likely.

According to the text, one of the primary areas where TQM is having a big impact is:

Areas that are examined by the ISO 9000 certification team include all of the following except:

Discuss the decision-making philosophies and practices of the French and Danish managers.

An assessment center is an evaluation tool that is used to evaluate employees.

The use of quality circles is a TQM technique associated with the control function which was popularized by the:

A typical assessment center would involve simulation exercises that would include the following except:

General Motor's decision to close some of its U.S.factories and to establish production operations on a worldwide basis is a strategic move aiming to:

The Japanese make heavy use of a decision-making process called ringisei or decision making by consensus.

The philosophy, "Anything worth doing in the area of quality is worth overdoing." is the management attitude of the

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics and Social Responsibility

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

In comparing the control mechanisms used by U.S.and European firms, it has been found that U.S.firms make greater use of _ control, while European firms rely more heavily on _ control.