Exam 18: Implementing Interactive and Multichannel Marketing

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Marks & Spencer is a well-known British department store located in the U.K. Customers from Chicago or Dallas can shop for clothing as easily as a person living in London. This shows how electronic commerce contributes to customer value through the creation of

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Define cross-channel shoppers, explain why they are important to marketers, and list the three reasons cross-channel shoppers research items online before buying in stores.

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