Question 1

According to the job characteristics model,experienced meaningfulness increases with the level of job feedback.

Accepted Answer

A) True 
 B)False

Question 2

A government agency enriched the jobs of customer service assistants (CSAs)by giving them more autonomy and responsibility for clients in a specific geographic area.Previously,CSAs had limited autonomy and would serve clients based on random assignment.Although these changes clearly enriched the jobs,many of the CSAs were neither more motivated nor satisfied after the changes.These negative results likely occurred because:

Accepted Answer

A)  job enrichment only works for management employees. 
B)  the CSAs may have lacked the skills and knowledge to perform the more challenging work. 
C)  job enrichment only works when employees participate in the changes. 
D)  All of the answers are correct. 
E)  None of the answers apply. 
A)  job enrichment only works for management employees. 
B)  the CSAs may have lacked the skills and knowledge to perform the more challenging work. 
C)  job enrichment only works when employees participate in the changes. 
D)  All of the answers are correct. 
E)  None of the answers apply.

Question 3

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Accepted Answer

A) True 
 B)False

Question 4

Performance-based rewards have been criticized on the grounds that:

Accepted Answer

A)  they undermine the employee's motivation from the work itself. 
B)  they potentially distance employees and management from each other. 
C)  they tend to discourage creativity. 
D)  they are used as quick fixes for problems. 
E)  All of the answers are correct. 
A)  they undermine the employee's motivation from the work itself. 
B)  they potentially distance employees and management from each other. 
C)  they tend to discourage creativity. 
D)  they are used as quick fixes for problems. 
E)  All of the answers are correct.

Question 5

Job status-based rewards discourage employees from hoarding resources.

Accepted Answer

A) True 
 B)False

Question 6

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?

Accepted Answer

A)  Positive self-talk 
B)  Job specialization 
C)  Empowerment 
D)  Job rotation 
E)  Core job characteristics 
A)  Positive self-talk 
B)  Job specialization 
C)  Empowerment 
D)  Job rotation 
E)  Core job characteristics

Question 7

Which of the following is NOT a core job characteristic in the job characteristics model?

Accepted Answer

A)  skill variety 
B)  task significance 
C)  job feedback 
D)  experienced meaningfulness 
E)  task identity 
A)  skill variety 
B)  task significance 
C)  job feedback 
D)  experienced meaningfulness 
E)  task identity

Question 8

Which of these performance-based rewards tends to create the strongest psychological connection between the individual employee's work effort and the reward received?

Accepted Answer

A)  Profit sharing plan 
B)  Gainsharing plan 
C)  Employee stock ownership plan 
D)  Employee stock option plan 
E)  None of these rewards offer any psychological connection between the individual employee's work effort and the reward received 
A)  Profit sharing plan 
B)  Gainsharing plan 
C)  Employee stock ownership plan 
D)  Employee stock option plan 
E)  None of these rewards offer any psychological connection between the individual employee's work effort and the reward received

Question 9

Job status rewards usually offer which of the following benefits to organizations?

Accepted Answer

A)  They encourage employees to focus their attention on customer service. 
B)  They discourage organizational politics. 
C)  They make organizations more market responsive. 
D)  They encourage employees to focus their attention on customer service and they make organizations more market responsive. 
E)  None of the answers apply. 
A)  They encourage employees to focus their attention on customer service. 
B)  They discourage organizational politics. 
C)  They make organizations more market responsive. 
D)  They encourage employees to focus their attention on customer service and they make organizations more market responsive. 
E)  None of the answers apply.

Question 10

Comment on the accuracy of the following statement: "Job enrichment is more effective than job specialization at creating a productive work force."

Accepted Answer

Whether job enrichment is more effective

Question 11

Forming natural work units tends to:

Accepted Answer

A)  reduce autonomy and increase task significance. 
B)  reduce skill variety and increase job feedback. 
C)  reduce task significance and increase task identity. 
D)  reduce job feedback and increase skill variety. 
E)  None of the answers apply. 
A)  reduce autonomy and increase task significance. 
B)  reduce skill variety and increase job feedback. 
C)  reduce task significance and increase task identity. 
D)  reduce job feedback and increase skill variety. 
E)  None of the answers apply.

Question 12

Which of the following are potential problems with performance-based pay plans?

Accepted Answer

A)  Employers offer rewards that employees don't value. 
B)  Some plans reward individual performance when the employee's work is highly interdependent. 
C)  It is difficult to anticipate the unintended consequences of performance-based rewards. 
D)  All of the answers are correct. 
E)  Some plans reward individual performance when the employee's work is highly interdependent and it is difficult to anticipate the unintended consequences of performance-based rewards. 
A)  Employers offer rewards that employees don't value. 
B)  Some plans reward individual performance when the employee's work is highly interdependent. 
C)  It is difficult to anticipate the unintended consequences of performance-based rewards. 
D)  All of the answers are correct. 
E)  Some plans reward individual performance when the employee's work is highly interdependent and it is difficult to anticipate the unintended consequences of performance-based rewards.

Question 13

One problem with seniority-based rewards is that they cause higher turnover.

Accepted Answer

A) True 
 B)False

Question 14

Self-leadership is dependant on the person and the situation.

Accepted Answer

A) True 
 B)False

Question 15

One of the most important characteristics of empowerment is that it is a personality trait.

Accepted Answer

A) True 
 B)False

Question 16

Employees at CyberTech perform repetitive jobs that have resulted in boredom as well as repetitive strain injury.Technology makes it difficult to combine existing jobs,but the company wants to make employees more multiskilled.Which of the following would best help CyberTech to improve this situation?

Accepted Answer

A)  Introduce job rotation. 
B)  Introduce job specialization. 
C)  Introduce a gainsharing plan for all production employees. 
D)  Encourage employees to engage in mental imagery. 
E)  Introduce job enrichment by having each employee produce the entire product rather than a small part of it. 
A)  Introduce job rotation. 
B)  Introduce job specialization. 
C)  Introduce a gainsharing plan for all production employees. 
D)  Encourage employees to engage in mental imagery. 
E)  Introduce job enrichment by having each employee produce the entire product rather than a small part of it.

Question 17

Which of these factors,according to Herzberg,is a hygiene factor?

Accepted Answer

A)  Autonomy 
B)  Job security 
C)  Responsibility 
D)  Personal growth 
E)  All of the answers are correct. 
A)  Autonomy 
B)  Job security 
C)  Responsibility 
D)  Personal growth 
E)  All of the answers are correct.

Question 18

All employees feel more motivated to perform their jobs when the core job characteristics are increased.

Accepted Answer

A) True 
 B)False

Question 19

Job specialization usually reduces the employee's work efficiency.

Accepted Answer

A) True 
 B)False

Question 20

Gainsharing plans tend to:

Accepted Answer

A)  increase efficiency without paying employees any financial reward. 
B)  tie employee pay directly to company profits. 
C)  create a reasonably strong effort-to-performance expectancy. 
D)  reward individuals for their own personal performance rather than team or organizational performance. 
E)  increase efficiency without paying employees any financial reward creating a reasonably strong effort-to-performance expectancy. 
A)  increase efficiency without paying employees any financial reward. 
B)  tie employee pay directly to company profits. 
C)  create a reasonably strong effort-to-performance expectancy. 
D)  reward individuals for their own personal performance rather than team or organizational performance. 
E)  increase efficiency without paying employees any financial reward creating a reasonably strong effort-to-performance expectancy.

According to the job characteristics model,experienced meaningfulness increases with the level of job feedback.

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Performance-based rewards have been criticized on the grounds that:

Job status-based rewards discourage employees from hoarding resources.

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?

Which of the following is NOT a core job characteristic in the job characteristics model?

Which of these performance-based rewards tends to create the strongest psychological connection between the individual employee's work effort and the reward received?

Job status rewards usually offer which of the following benefits to organizations?

Comment on the accuracy of the following statement: "Job enrichment is more effective than job specialization at creating a productive work force."

Forming natural work units tends to:

Which of the following are potential problems with performance-based pay plans?

One problem with seniority-based rewards is that they cause higher turnover.

Self-leadership is dependant on the person and the situation.

One of the most important characteristics of empowerment is that it is a personality trait.

Which of these factors,according to Herzberg,is a hygiene factor?

All employees feel more motivated to perform their jobs when the core job characteristics are increased.

Job specialization usually reduces the employee's work efficiency.

Gainsharing plans tend to:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 6: Applied Performance Practices

According to the job characteristics model,experienced meaningfulness increases with the level of job feedback.

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Performance-based rewards have been criticized on the grounds that:

Job status-based rewards discourage employees from hoarding resources.

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?

Which of the following is NOT a core job characteristic in the job characteristics model?

Which of these performance-based rewards tends to create the strongest psychological connection between the individual employee's work effort and the reward received?

Job status rewards usually offer which of the following benefits to organizations?

Comment on the accuracy of the following statement: "Job enrichment is more effective than job specialization at creating a productive work force."

Forming natural work units tends to:

Which of the following are potential problems with performance-based pay plans?

One problem with seniority-based rewards is that they cause higher turnover.

Self-leadership is dependant on the person and the situation.

One of the most important characteristics of empowerment is that it is a personality trait.

Which of these factors,according to Herzberg,is a hygiene factor?

All employees feel more motivated to perform their jobs when the core job characteristics are increased.

Job specialization usually reduces the employee's work efficiency.

Gainsharing plans tend to:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters