Question 1

In order for something to be called an organization it must have buildings and equipment.

Accepted Answer

A) True 
 B)False  False

Question 2

Organizational memory includes knowledge embedded in the organization's systems and structures.

Accepted Answer

A) True 
 B)False  True

Question 3

The contingency anchor of organizational behaviour states that:

Accepted Answer

A)  we should have a second OB theory to explain the situation in case our first choice doesn't work. 
B)  OB theories must view organizations as systems that need to adapt to their environments. 
C)  there is usually one best way to resolve organizational problems. 
D)  a particular action may have different consequences in different situations. 
E)  All of the answers are correct. 
A)  we should have a second OB theory to explain the situation in case our first choice doesn't work. 
B)  OB theories must view organizations as systems that need to adapt to their environments. 
C)  there is usually one best way to resolve organizational problems. 
D)  a particular action may have different consequences in different situations. 
E)  All of the answers are correct. D

Question 4

Successful organizations should never 'unlearn' knowledge that they have previously gained,because all knowledge is valuable.

Accepted Answer

A) True 
 B)False

Question 5

Work/life balance refers to the length of time one remains in the workforce during one's lifetime.

Accepted Answer

A) True 
 B)False

Question 6

Most organizational events may be studied from all three levels of analysis: individual,team and organization.

Accepted Answer

A) True 
 B)False

Question 7

Knowledge management is an extension of:

Accepted Answer

A)  traditional accounting methods of measuring corporate assets. 
B)  the organizational learning perspective of organizational behaviour. 
C)  microeconomic principles of supply and demand. 
D)  the efficiency model of industrial engineering. 
E)  None of the answers apply. 
A)  traditional accounting methods of measuring corporate assets. 
B)  the organizational learning perspective of organizational behaviour. 
C)  microeconomic principles of supply and demand. 
D)  the efficiency model of industrial engineering. 
E)  None of the answers apply.

Question 8

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Accepted Answer

A)  transform intellectual capital into knowledge management. 
B)  transfer human capital into structural capital. 
C)  prevent relationship capital from interfering with human capital. 
D)  reduce the amount of human capital. 
E)  transfer structural capital into relationship capital. 
A)  transform intellectual capital into knowledge management. 
B)  transfer human capital into structural capital. 
C)  prevent relationship capital from interfering with human capital. 
D)  reduce the amount of human capital. 
E)  transfer structural capital into relationship capital.

Question 9

A courier service laid off a large percentage of its production staff during last year's recession.These low-skilled employees performed routine tasks filling orders.The company now wants to rehire them.However,most of the unskilled employees have since found employment in other companies and industries.Do you think the courier company lost much organizational memory in this situation? Explain your answer.

Accepted Answer

Organizational memory refers to the stor

Question 10

Which of these statements about corporate social responsibility (CSR)is FALSE?

Accepted Answer

A)  Most companies now publicly report on their CSR practices. 
B)  CSR emphasizes the economic, social, and environmental spheres of sustainability. 
C)  Most Canadians expect companies to engage in CSR. 
D)  CSR is closely related to the topics of values and ethics. 
E)  An organization's perceived level of CSR influences whether people apply for work with that organization. 
A)  Most companies now publicly report on their CSR practices. 
B)  CSR emphasizes the economic, social, and environmental spheres of sustainability. 
C)  Most Canadians expect companies to engage in CSR. 
D)  CSR is closely related to the topics of values and ethics. 
E)  An organization's perceived level of CSR influences whether people apply for work with that organization.

Question 11

Intellectual capital represents the stock of knowledge held by an organization.

Accepted Answer

A) True 
 B)False

Question 12

According to the author of Canadian Organizational Behaviour,organizational behaviour knowledge:

Accepted Answer

A)  should never be used to influence the behaviour of other people. 
B)  should be used mostly by managers and senior executives. 
C)  should never replace your commonsense knowledge about how organizations work. 
D)  is relevant to everyone who works in organizations. 
E)  should never be used to influence the behaviour of other people and should be used mostly by managers and senior executives. 
A)  should never be used to influence the behaviour of other people. 
B)  should be used mostly by managers and senior executives. 
C)  should never replace your commonsense knowledge about how organizations work. 
D)  is relevant to everyone who works in organizations. 
E)  should never be used to influence the behaviour of other people and should be used mostly by managers and senior executives.

Question 13

Dark-side workplace behaviours are collectively known as counterfeit citizenship work behaviours (CWBs).

Accepted Answer

A) True 
 B)False

Question 14

Which of the following does NOT represent a belief that anchors organizational behaviour?

Accepted Answer

A)  OB should view organizations as closed systems. 
B)  OB should assume that the effectiveness of an action usually depends on the situation. 
C)  OB should draw on knowledge from other disciplines. 
D)  OB should rely on the systematic research methods to generate knowledge. 
E)  OB topics can be studied from multiple levels of analysis. 
A)  OB should view organizations as closed systems. 
B)  OB should assume that the effectiveness of an action usually depends on the situation. 
C)  OB should draw on knowledge from other disciplines. 
D)  OB should rely on the systematic research methods to generate knowledge. 
E)  OB topics can be studied from multiple levels of analysis.

Question 15

Virtual work:

Accepted Answer

A)  is more common in Canada than in the United States. 
B)  occurs when job applicants are asked to pretend they are performing the job in the interview setting in order to determine their ability to perform that work. 
C)  tends to improve an employee's social involvement in the organization. 
D)  can potentially reduce employee stress. 
E)  None of the answers apply. 
A)  is more common in Canada than in the United States. 
B)  occurs when job applicants are asked to pretend they are performing the job in the interview setting in order to determine their ability to perform that work. 
C)  tends to improve an employee's social involvement in the organization. 
D)  can potentially reduce employee stress. 
E)  None of the answers apply.

Question 16

To form research questions,collect data,and test hypotheses against those data organizational behaviour scholars rely on:

Accepted Answer

A)  systematic research. 
B)  closed systems theory. 
C)  grounded theory. 
D)  All of the answers are correct. 
E)  contingency theory. 
A)  systematic research. 
B)  closed systems theory. 
C)  grounded theory. 
D)  All of the answers are correct. 
E)  contingency theory.

Question 17

An important principle in organizational behaviour is that OB theories should never be used to question or rebuild one's mental models.

Accepted Answer

A) True 
 B)False

Question 18

The changing workforce is one of the emerging trends in organizational behaviour.Describe how the workforce is changing and briefly identify two consequences of these changes for organizations.

Accepted Answer

There are numerous workforce changes tha

Question 19

Twice each year,a major car parts manufacturer brings together production and engineering specialists from its eight divisions to discuss ideas,solutions and concerns.This helps to minimize the 'silos of knowledge' problem that exists in many organizations.This practice is primarily an example of:

Accepted Answer

A)  relationship capital 
B)  experimentation 
C)  knowledge sharing 
D)  documentation 
E)  organizational unlearning 
A)  relationship capital 
B)  experimentation 
C)  knowledge sharing 
D)  documentation 
E)  organizational unlearning

Question 20

Recent studies have found that counterproductive work behaviours have a very small negative effect on organizational performance.

Accepted Answer

A) True 
 B)False

In order for something to be called an organization it must have buildings and equipment.

Organizational memory includes knowledge embedded in the organization's systems and structures.

The contingency anchor of organizational behaviour states that:

Successful organizations should never 'unlearn' knowledge that they have previously gained,because all knowledge is valuable.

Work/life balance refers to the length of time one remains in the workforce during one's lifetime.

Most organizational events may be studied from all three levels of analysis: individual,team and organization.

Knowledge management is an extension of:

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Which of these statements about corporate social responsibility (CSR)is FALSE?

Intellectual capital represents the stock of knowledge held by an organization.

According to the author of Canadian Organizational Behaviour,organizational behaviour knowledge:

Dark-side workplace behaviours are collectively known as counterfeit citizenship work behaviours (CWBs).

Which of the following does NOT represent a belief that anchors organizational behaviour?

Virtual work:

To form research questions,collect data,and test hypotheses against those data organizational behaviour scholars rely on:

An important principle in organizational behaviour is that OB theories should never be used to question or rebuild one's mental models.

The changing workforce is one of the emerging trends in organizational behaviour.Describe how the workforce is changing and briefly identify two consequences of these changes for organizations.

Twice each year,a major car parts manufacturer brings together production and engineering specialists from its eight divisions to discuss ideas,solutions and concerns.This helps to minimize the 'silos of knowledge' problem that exists in many organizations.This practice is primarily an example of:

Recent studies have found that counterproductive work behaviours have a very small negative effect on organizational performance.

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behaviour

In order for something to be called an organization it must have buildings and equipment.

Organizational memory includes knowledge embedded in the organization's systems and structures.

The contingency anchor of organizational behaviour states that:

Successful organizations should never 'unlearn' knowledge that they have previously gained,because all knowledge is valuable.

Work/life balance refers to the length of time one remains in the workforce during one's lifetime.

Most organizational events may be studied from all three levels of analysis: individual,team and organization.

Knowledge management is an extension of:

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Which of these statements about corporate social responsibility (CSR)is FALSE?

Intellectual capital represents the stock of knowledge held by an organization.

According to the author of Canadian Organizational Behaviour,organizational behaviour knowledge:

Dark-side workplace behaviours are collectively known as counterfeit citizenship work behaviours (CWBs).

Which of the following does NOT represent a belief that anchors organizational behaviour?

Virtual work:

To form research questions,collect data,and test hypotheses against those data organizational behaviour scholars rely on:

An important principle in organizational behaviour is that OB theories should never be used to question or rebuild one's mental models.

The changing workforce is one of the emerging trends in organizational behaviour.Describe how the workforce is changing and briefly identify two consequences of these changes for organizations.

Twice each year,a major car parts manufacturer brings together production and engineering specialists from its eight divisions to discuss ideas,solutions and concerns.This helps to minimize the 'silos of knowledge' problem that exists in many organizations.This practice is primarily an example of:

Recent studies have found that counterproductive work behaviours have a very small negative effect on organizational performance.

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters