Exam 11: Conflict and Negotiation in the Workplace

Managers tend to prefer which of the following types of third-party intervention?

The preferred conflict management style tends to depend partly on the individual's cross-cultural values.

Negotiators implicitly or explicitly consider three bargaining positions,including:

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

________ occurs whenever two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence.

Salespeople at Widget Ltd.complain that they lose sales bonuses when the production department is out of stock of a particular item.This sometimes causes customers to buy elsewhere rather than wait for the next production run.Meanwhile,production employees complain that salespeople don't appreciate the need to minimize inventory costs,for which production staff are rewarded.This is mainly an example of conflict due to:

Constructive conflict tests the logic of arguments and encourages participants to re-examine their basic assumptions.

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

Compared to those with an individualist value,employees with a strong collectivist value tend to manage disagreements through:

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

The conflict process is really a series of episodes that potentially link together into an escalation cycle.

Which of these conditions is most likely to weaken your strength in a win-lose bargaining situation?

Which of the following sources of conflict is typically associated with mergers and acquisitions?

The conflict escalation cycle:

Poor work ethic is one of the main sources of conflict between baby-boomer and Generation-X employees.

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

A large computer company was well known for the frequent debate among employees regarding various issues.Employees weren't afraid to disagree with their colleagues and to clearly argue their point.Although the discussions would sometimes get loud,employees never spoke angrily at each other and the discussants would always end the meeting in friendship.This computer company has many instances of:

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.