Question 1

Which of the following products is most likely to use an assemble-to-order market orientation?

Accepted Answer

A) An upholstered sofa 
B) A mobile phone 
C) Shampoo 
D) A race car 
A) An upholstered sofa 
B) A mobile phone 
C) Shampoo 
D) A race car A

Question 2

An automated process can be compared to a more labor-intensive process using:

Accepted Answer

A) A service blueprint. 
B) Line balancing. 
C) Indifference analysis. 
D) Mass customization. 
A) A service blueprint. 
B) Line balancing. 
C) Indifference analysis. 
D) Mass customization. C

Question 3

Three processes have the following costs: Process A has a fixed cost of $2,000 and variable cost of $3.00/unit. Process B fixed cost is $4,000 and variable cost is $2.60/unit. Process C fixed cost is $8,000 and variable cost is $2.40/unit. If the projected total demand is for 6,000 units, which process should be used?

Accepted Answer

A)  Process A 
B)  Process B 
C)  Process C 
A)  Process A 
B)  Process B 
C)  Process C B

Question 4

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm's financial performance?

Accepted Answer

A) Engineer to order 
B) Make to order 
C) Assemble to order 
D) Make to stock 
A) Engineer to order 
B) Make to order 
C) Assemble to order 
D) Make to stock

Question 5

Jones Company has a make-to-order orientation. It most likely does NOT use:

Accepted Answer

A) Continuous process structure. 
B) Cellular manufacturing process structure. 
C) Job shop process structure. 
D) Jones is likely to use any of these. 
A) Continuous process structure. 
B) Cellular manufacturing process structure. 
C) Job shop process structure. 
D) Jones is likely to use any of these.

Question 6

Which of the following types of businesses would most likely use a batch process structure?

Accepted Answer

A) Company that builds cruise ships. 
B) An automotive assembler such as Ford Motor Co. 
C) A glass beverage bottle manufacturer. 
D) A company that produces automobile seats. 
A) Company that builds cruise ships. 
B) An automotive assembler such as Ford Motor Co. 
C) A glass beverage bottle manufacturer. 
D) A company that produces automobile seats.

Question 7

Which of the following process structures can produce the widest variety of products?

Accepted Answer

A) Job shop 
B) Repetitive process 
C) Continuous flow 
D) Batch operation 
A) Job shop 
B) Repetitive process 
C) Continuous flow 
D) Batch operation

Question 8

A contemporary process layout in which product "families" with similar processing characteristics are identified and produced on "mini-assembly lines" is referred to as:

Accepted Answer

A) Cellular layout. 
B) Fixed position layout. 
C) Flexible manufacturing systems. 
D) Mass customization. 
A) Cellular layout. 
B) Fixed position layout. 
C) Flexible manufacturing systems. 
D) Mass customization.

Question 9

Compared to a functional layout, cellular layouts have:

Accepted Answer

A) Less work-in-process inventory. 
B) More complexity in scheduling. 
C) More frequent setups. 
D) Lower efficiency. 
A) Less work-in-process inventory. 
B) More complexity in scheduling. 
C) More frequent setups. 
D) Lower efficiency.

Question 10

Choose the service type that is correctly matched with one of its key characteristics.

Accepted Answer

A) Service factory-facilities and equipment represent a large proportion of total costs. 
B) Service shop-there is a low degree of customer interaction. 
C) Mass service-transactions are very varied from customer to customer. 
D) Professional service-transactions tend to be fairly standardized. 
A) Service factory-facilities and equipment represent a large proportion of total costs. 
B) Service shop-there is a low degree of customer interaction. 
C) Mass service-transactions are very varied from customer to customer. 
D) Professional service-transactions tend to be fairly standardized.

Question 11

Systems that combine automated machines, robots, and material handling systems and are controlled by a single computer are:

Accepted Answer

A) Transportation management systems (TMS). 
B) Flexible manufacturing systems (FMS). 
C) Manufacturing executive systems (EMS). 
D) Warehouse management systems (WMS). 
A) Transportation management systems (TMS). 
B) Flexible manufacturing systems (FMS). 
C) Manufacturing executive systems (EMS). 
D) Warehouse management systems (WMS).

Question 12

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

Accepted Answer

A) Standardization across multiple locations. 
B) Economies of scale. 
C) Use of remotely located back office employees. 
D) Easier customization of services. 
A) Standardization across multiple locations. 
B) Economies of scale. 
C) Use of remotely located back office employees. 
D) Easier customization of services.

Question 13

An example of an integrative technology is a/an:

Accepted Answer

A) Transportation management system. 
B) Industrial robot. 
C) Radio frequency identification (RFI
D)  system. 
D) Enterprise resource planning (ERP) system. 
A) Transportation management system. 
B) Industrial robot. 
C) Radio frequency identification (RFI
D)  system. 
D) Enterprise resource planning (ERP) system.

Question 14

Which process type is not correctly matched with its descriptive characteristic?

Accepted Answer

A) Project-high complexity 
B) Repetitive process-customized products 
C) Job shop-high flexibility 
D) Continuous flow-low-skilled workers 
A) Project-high complexity 
B) Repetitive process-customized products 
C) Job shop-high flexibility 
D) Continuous flow-low-skilled workers

Question 15

Zanadu Corp. has dedicated equipment and workers in a regularly occurring sequence of activities. Zanadu has which type of operations layout?

Accepted Answer

A) Fixed-position layout 
B) Functional layout 
C) Service factory layout 
D) Product layout 
A) Fixed-position layout 
B) Functional layout 
C) Service factory layout 
D) Product layout

Question 16

A company needs to produce 400 units per day (the day is defined as 12 hours of production). There are three tasks to be completed, with a total task time for all three tasks of 6 minutes. The company should have:

Accepted Answer

A) 3 workstations. 
B) 4 workstations. 
C) 5 workstations. 
D) 2 workstations. 
A) 3 workstations. 
B) 4 workstations. 
C) 5 workstations. 
D) 2 workstations.

Question 17

A company needs to produce 1,000 units per day (the day is defined as 8 hours of production). There are six tasks to be completed, with a total task time of 12 minutes. The company should have:

Accepted Answer

A) 25 workstations. 
B) 2 workstations. 
C) 84 workstations. 
D) 14 workstations. 
A) 25 workstations. 
B) 2 workstations. 
C) 84 workstations. 
D) 14 workstations.

Question 18

A common goal when designing a functional layout is to:

Accepted Answer

A) Ensure materials arrive on schedule. 
B) Reduce the time and cost of moving people and materials between departments. 
C) Avoid downtime at any workstation. 
D) Balance the flow of materials through the process. 
A) Ensure materials arrive on schedule. 
B) Reduce the time and cost of moving people and materials between departments. 
C) Avoid downtime at any workstation. 
D) Balance the flow of materials through the process.

Question 19

Companies with a make-to-stock orientation are most likely to use which of the following process structures?

Accepted Answer

A) Mass customization 
B) Job shop 
C) Repetitive process 
D) They are likely to use any one of these process structures. 
A) Mass customization 
B) Job shop 
C) Repetitive process 
D) They are likely to use any one of these process structures.

Question 20

Ensuring that all the right people, equipment, and materials arrive on time is especially challenging when using which layout?

Accepted Answer

A) Fixed-position layout 
B) Functional layout 
C) Service factory layout 
D) Product layout 
A) Fixed-position layout 
B) Functional layout 
C) Service factory layout 
D) Product layout

Which of the following products is most likely to use an assemble-to-order market orientation?

An automated process can be compared to a more labor-intensive process using:

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm's financial performance?

Jones Company has a make-to-order orientation. It most likely does NOT use:

Which of the following types of businesses would most likely use a batch process structure?

Which of the following process structures can produce the widest variety of products?

A contemporary process layout in which product "families" with similar processing characteristics are identified and produced on "mini-assembly lines" is referred to as:

Compared to a functional layout, cellular layouts have:

Choose the service type that is correctly matched with one of its key characteristics.

Systems that combine automated machines, robots, and material handling systems and are controlled by a single computer are:

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

An example of an integrative technology is a/an:

Which process type is not correctly matched with its descriptive characteristic?

Zanadu Corp. has dedicated equipment and workers in a regularly occurring sequence of activities. Zanadu has which type of operations layout?

A company needs to produce 400 units per day (the day is defined as 12 hours of production). There are three tasks to be completed, with a total task time for all three tasks of 6 minutes. The company should have:

A company needs to produce 1,000 units per day (the day is defined as 8 hours of production). There are six tasks to be completed, with a total task time of 12 minutes. The company should have:

A common goal when designing a functional layout is to:

Companies with a make-to-stock orientation are most likely to use which of the following process structures?

Ensuring that all the right people, equipment, and materials arrive on time is especially challenging when using which layout?

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Extension: Process Mapping and Analysis

Productprocess Innovation

Managing Quality

Extension: Quality Improvement Tools

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Extension: Advanced Methods for Project Scheduling

Sustainable Operations Managementpreparing for the Future

Filters

Exam 5: Manufacturing and Service Process Structures

Which of the following products is most likely to use an assemble-to-order market orientation?

An automated process can be compared to a more labor-intensive process using:

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm's financial performance?

Jones Company has a make-to-order orientation. It most likely does NOT use:

Which of the following types of businesses would most likely use a batch process structure?

Which of the following process structures can produce the widest variety of products?

A contemporary process layout in which product "families" with similar processing characteristics are identified and produced on "mini-assembly lines" is referred to as:

Compared to a functional layout, cellular layouts have:

Choose the service type that is correctly matched with one of its key characteristics.

Systems that combine automated machines, robots, and material handling systems and are controlled by a single computer are:

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

An example of an integrative technology is a/an:

Which process type is not correctly matched with its descriptive characteristic?

Zanadu Corp. has dedicated equipment and workers in a regularly occurring sequence of activities. Zanadu has which type of operations layout?

A company needs to produce 400 units per day (the day is defined as 12 hours of production). There are three tasks to be completed, with a total task time for all three tasks of 6 minutes. The company should have:

A company needs to produce 1,000 units per day (the day is defined as 8 hours of production). There are six tasks to be completed, with a total task time of 12 minutes. The company should have:

A common goal when designing a functional layout is to:

Companies with a make-to-stock orientation are most likely to use which of the following process structures?

Ensuring that all the right people, equipment, and materials arrive on time is especially challenging when using which layout?

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Extension: Process Mapping and Analysis

Productprocess Innovation

Managing Quality

Extension: Quality Improvement Tools

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Extension: Advanced Methods for Project Scheduling

Sustainable Operations Managementpreparing for the Future

Filters