Question 1

The symbol indicates what type of activity in a process?

Accepted Answer

A) Operation 
B) Transportation 
C) Delay 
D) Storage 
A) Operation 
B) Transportation 
C) Delay 
D) Storage D

Question 2

Value stream mapping:

Accepted Answer

A) Is a simplified version of process mapping. 
B) Uses the same terminology and symbols used in typical process mapping. 
C) Is another name for a future state map. 
D) Relies on computer-assisted flowcharting. 
E) Is more comprehensive than typical process mapping. 
A) Is a simplified version of process mapping. 
B) Uses the same terminology and symbols used in typical process mapping. 
C) Is another name for a future state map. 
D) Relies on computer-assisted flowcharting. 
E) Is more comprehensive than typical process mapping. E

Question 3

You realize that you need a tool for recording all the move distances, process flow symbols, people involved, value add designations, and time required for each step to get an overall grasp for where waste exists in the process. The best tool for this would be:

Accepted Answer

A) A value stream map 
B) A process flow table 
C) An assembly process chart 
D) A physical layout diagram 
A) A value stream map 
B) A process flow table 
C) An assembly process chart 
D) A physical layout diagram B

Question 4

The principles of process improvement suggest that an ineffective, inefficient process:

Accepted Answer

A) Produces at the rate of customer demand. 
B) Produces products in large batch sizes. 
C) Processes workpieces on a FIFO basis. 
D) Keeps non-value-adding activities off the critical path. 
A) Produces at the rate of customer demand. 
B) Produces products in large batch sizes. 
C) Processes workpieces on a FIFO basis. 
D) Keeps non-value-adding activities off the critical path.

Question 5

Which of the following is an example of an activity that is "necessary but not value-adding"?

Accepted Answer

A) Scheduling 
B) Processing 
C) Inspections 
D) Setups 
A) Scheduling 
B) Processing 
C) Inspections 
D) Setups

Question 6

Which of the following activities is most likely to be overlooked when doing a process flow analysis?

Accepted Answer

A) Operations 
B) Inspections 
C) Delays 
D) Storages 
A) Operations 
B) Inspections 
C) Delays 
D) Storages

Question 7

Which of the following conditions does a "critical" process satisfy?

Accepted Answer

A) Most steps (thus consuming the most time). 
B) The one that people complain about the most. 
C) A process that is visible to the key customers. 
D) The first process that we encounter in the system. 
A) Most steps (thus consuming the most time). 
B) The one that people complain about the most. 
C) A process that is visible to the key customers. 
D) The first process that we encounter in the system.

Question 8

"Bounding" a process is necessary because:

Accepted Answer

A) It determines which activity is the bottleneck. 
B) If the project is "shelved" during your analysis, someone else may have to pick up where you left off. 
C) Bounding determines if a process is a core competency. 
D) Without bounding, it is difficult to determine the beginning and ending points for the analysis. 
A) It determines which activity is the bottleneck. 
B) If the project is "shelved" during your analysis, someone else may have to pick up where you left off. 
C) Bounding determines if a process is a core competency. 
D) Without bounding, it is difficult to determine the beginning and ending points for the analysis.

Question 9

Production planning and scheduling is most likely to be associated with which of the following activities?

Accepted Answer

A) Operation 
B) Inspections 
C) Storages 
D) Transportation 
A) Operation 
B) Inspections 
C) Storages 
D) Transportation

Question 10

After you have drawn the "current state" process map, you decide that you need a tool for showing the actual moves of material (and their locations) that take place in the manufacture of WidgetA. Which of the following tools would be most appropriate?

Accepted Answer

A) A "future state" map 
B) A process flow table 
C) An assembly process chart 
D) A physical layout diagram 
A) A "future state" map 
B) A process flow table 
C) An assembly process chart 
D) A physical layout diagram

Question 11

Which of the following identifies the ultimate goal of process mapping?

Accepted Answer

A) Reduce steps in the process. 
B) Reduce costs created by the process. 
C) Make the desired outcome inevitable. 
D) Facilitate the identification and reduction of system complexity. 
A) Reduce steps in the process. 
B) Reduce costs created by the process. 
C) Make the desired outcome inevitable. 
D) Facilitate the identification and reduction of system complexity.

Question 12

Why are processes that are visible to the customer considered to be critical?

Accepted Answer

A) They often exhibit the greatest variance (thus affecting customer waiting times). 
B) They are often bottlenecks (thus causing customer delays). 
C) They are often shared processes. 
D) They affect the customer perceptions of value. 
A) They often exhibit the greatest variance (thus affecting customer waiting times). 
B) They are often bottlenecks (thus causing customer delays). 
C) They are often shared processes. 
D) They affect the customer perceptions of value.

Question 13

You observe three different people doing the same task using three different approaches (with differing levels of quality, output, and lead time). Which of the following disposition options is most appropriate for this situation?

Accepted Answer

A) Keep 
B) Rethink 
C) Combine 
D) Eliminate 
A) Keep 
B) Rethink 
C) Combine 
D) Eliminate

Question 14

The symbol indicates what type of activity in a process?

Accepted Answer

A) Operation 
B) Transportation 
C) Delay 
D) Storage 
A) Operation 
B) Transportation 
C) Delay 
D) Storage

Question 15

A tool used to quickly communicate proposed process changes effectively is called a:

Accepted Answer

A) Process summary table. 
B) Future state map. 
C) Work process flowchart. 
D) Process flow diagram. 
A) Process summary table. 
B) Future state map. 
C) Work process flowchart. 
D) Process flow diagram.

Question 16

Which of the following is NOT a principle of process improvement?

Accepted Answer

A) Produce at the rate of customer demand. 
B) Sequence activities to minimize setups, distance, or other transition costs. 
C) Change process design to facilitate product improvements. 
D) All of these are principles of process improvement. 
A) Produce at the rate of customer demand. 
B) Sequence activities to minimize setups, distance, or other transition costs. 
C) Change process design to facilitate product improvements. 
D) All of these are principles of process improvement.

Question 17

Value in a process flow analysis is most often associated with which of the following activities?

Accepted Answer

A) Operation 
B) Inspections 
C) Storages 
D) Transportation 
A) Operation 
B) Inspections 
C) Storages 
D) Transportation

Question 18

Joe's Quick Oil Change shop is interested in improving its ability to satisfy customers. The most appropriate mapping tool for a company such as this is called:

Accepted Answer

A) Service architecture. 
B) Service blueprinting. 
C) Service diagramming. 
D) Service mapping. 
A) Service architecture. 
B) Service blueprinting. 
C) Service diagramming. 
D) Service mapping.

Question 19

Which of the following mapping techniques identifies and integrates functional responsibilities into the process mapping process?

Accepted Answer

A) Process flow diagram 
B) Value stream mapping 
C) Service blueprinting 
D) Swim lanes 
A) Process flow diagram 
B) Value stream mapping 
C) Service blueprinting 
D) Swim lanes

Question 20

The principles of process improvement suggest that an effective, efficient process:

Accepted Answer

A) Maximizes the number of sequential activities and minimizes the number of parallel ones. 
B) Eliminates all non-value-added steps. 
C) Minimizes the number of entry points of a workpiece into the process. 
D) Minimizes reliance on departments outside of manufacturing. 
A) Maximizes the number of sequential activities and minimizes the number of parallel ones. 
B) Eliminates all non-value-added steps. 
C) Minimizes the number of entry points of a workpiece into the process. 
D) Minimizes reliance on departments outside of manufacturing.

The symbol indicates what type of activity in a process?

Value stream mapping:

You realize that you need a tool for recording all the move distances, process flow symbols, people involved, value add designations, and time required for each step to get an overall grasp for where waste exists in the process. The best tool for this would be:

The principles of process improvement suggest that an ineffective, inefficient process:

Which of the following is an example of an activity that is "necessary but not value-adding"?

Which of the following activities is most likely to be overlooked when doing a process flow analysis?

Which of the following conditions does a "critical" process satisfy?

"Bounding" a process is necessary because:

Production planning and scheduling is most likely to be associated with which of the following activities?

After you have drawn the "current state" process map, you decide that you need a tool for showing the actual moves of material (and their locations) that take place in the manufacture of WidgetA. Which of the following tools would be most appropriate?

Which of the following identifies the ultimate goal of process mapping?

Why are processes that are visible to the customer considered to be critical?

You observe three different people doing the same task using three different approaches (with differing levels of quality, output, and lead time). Which of the following disposition options is most appropriate for this situation?

The symbol indicates what type of activity in a process?

A tool used to quickly communicate proposed process changes effectively is called a:

Which of the following is NOT a principle of process improvement?

Value in a process flow analysis is most often associated with which of the following activities?

Joe's Quick Oil Change shop is interested in improving its ability to satisfy customers. The most appropriate mapping tool for a company such as this is called:

Which of the following mapping techniques identifies and integrates functional responsibilities into the process mapping process?

The principles of process improvement suggest that an effective, efficient process:

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Productprocess Innovation

Manufacturing and Service Process Structures

Managing Quality

Extension: Quality Improvement Tools

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Extension: Advanced Methods for Project Scheduling

Sustainable Operations Managementpreparing for the Future

Filters

Exam 3: Extension: Process Mapping and Analysis

The symbol indicates what type of activity in a process?

Value stream mapping:

You realize that you need a tool for recording all the move distances, process flow symbols, people involved, value add designations, and time required for each step to get an overall grasp for where waste exists in the process. The best tool for this would be:

The principles of process improvement suggest that an ineffective, inefficient process:

Which of the following is an example of an activity that is "necessary but not value-adding"?

Which of the following activities is most likely to be overlooked when doing a process flow analysis?

Which of the following conditions does a "critical" process satisfy?

"Bounding" a process is necessary because:

Production planning and scheduling is most likely to be associated with which of the following activities?

After you have drawn the "current state" process map, you decide that you need a tool for showing the actual moves of material (and their locations) that take place in the manufacture of WidgetA. Which of the following tools would be most appropriate?

Which of the following identifies the ultimate goal of process mapping?

Why are processes that are visible to the customer considered to be critical?

You observe three different people doing the same task using three different approaches (with differing levels of quality, output, and lead time). Which of the following disposition options is most appropriate for this situation?

The symbol indicates what type of activity in a process?

A tool used to quickly communicate proposed process changes effectively is called a:

Which of the following is NOT a principle of process improvement?

Value in a process flow analysis is most often associated with which of the following activities?

Joe's Quick Oil Change shop is interested in improving its ability to satisfy customers. The most appropriate mapping tool for a company such as this is called:

Which of the following mapping techniques identifies and integrates functional responsibilities into the process mapping process?

The principles of process improvement suggest that an effective, efficient process:

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Productprocess Innovation

Manufacturing and Service Process Structures

Managing Quality

Extension: Quality Improvement Tools

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Extension: Advanced Methods for Project Scheduling

Sustainable Operations Managementpreparing for the Future

Filters