Exam 2: Operations and Supply Chain Strategy

Functional strategic planning involves decisions related to:

Which of the following is a measure common to both the strategic profit model and the SCOR model?

A company with a number of physically separate plants has a centralized tool room. This tool room in the past has been responsible for emergency repairs. Whenever equipment (e.g., a spindle, boring machine, transfer line) in one of these separate plants breaks down, the affected items are brought to the tool room, where they are repaired. In some cases, the breakdowns affect production schedules. In other cases, the breakdowns are more annoying but do not adversely affect schedules. Complicating the operations in the tool room is the fact that many of the plans for the equipment are incomplete or out-of-date, thus resulting in "make from sample" requests (the broken part is provided and the tool room is asked to make the replacement piece just like the broken part). It is difficult to predict what equipment will break down and when. Furthermore, the company owns a wide variety of equipment. What are the order winners and order qualifiers in this scenario?

Currently, our system is characterized by a lack of fit between what the customer wants and what the SCM system is best able to provide. As a result, which of the following would apply? I. The firm must change the market segment it is going after. II. Unless something is done, our firm will not be the most effective and efficient long-term supplier. III. Any firm can successfully counter such inconsistencies through the use of patents and aggressive advertising.

Which of the following is the most appropriate definition of a core capability?

Xanadu makes HD televisions. It claims that its HD televisions have the clearest picture clarity in the industry. Xanadu is emphasizing which dimension of quality?

Which of the following is considered a "process-related" competitive priority?

Which of the following is NOT a component of the business model?

The performance measurement approach that would be most useful in measuring and describing supply chain processes would be:

A well-designed value proposition possesses four characteristics. Which of the following is NOT one of those characteristics?

Corporate strategic planning involves decisions related to:

Xanadu Inc. claims that its manufacturing processes result in fewer greenhouse gases than those of its primary competitors. This suggests that Xanadu has a focus on:

Which of the following is the most appropriate definition of an "order winner"?

Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects, while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality?

A vice president of operations wants to evaluate the impact of reducing manufacturing expenses on the firm's return on assets. A measurement approach that he might consider for this is the:

Which of the following is NOT true about "order qualifiers"?

You are an upper-level manager in a firm. You believe that corporate objectives are not effectively disseminated throughout the organization and that line-level managers do not take them into account in their decision making. Which of the following would best help you to try to correct this problem?

"When operational capabilities are consistent with and supportive of the value proposition and the outcomes desired by critical customers" best describes the concept of:

Which of the following is NOT considered a key characteristic of a core capability:

Which three elements make up the triple bottom line?