Exam 20: Introduction to Systems Development and Systems Analysis

Dysfunctional employee behavior in response to implementation of a new computerized information system is likely to be the result of

Refer to the table below,which shows the results of payback,net present value,and internal rate of return analysis of four projects.Which is preferred by the internal rate of return criterion? A B C D Payback 3 5 8 5 NPV \ 67.95 \ 200.96 \ 256.78 \ 669.85 IRR 12.59\% 11.81\% 10.93\% 11.81\%

The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team.During the ________ step in the systems development life cycle,the team determined that implementing a new system will yield an internal rate of return of approximately 16.0%.

In which phase of the systems development life cycle where the company hires and trains employees,tests and modifies procedures,establishes standards and controls,completes documentation,moves to the new system,and detects and corrects design deficiencies?

Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence.

A planning horizon of at least ________ years is common for any master plan;however,the plan should be updated at least ________ each year.

When seeking to find answers to questions pertaining to "why," the most useful approach is to

Describe economic feasibility analysis.What techniques are used in economic feasibility analysis?

Which of the following activities is performed during the systems development life cycle?

What is the correct sequence of the phases in the systems development life cycle?

Describe what is a Gantt chart and both of its advantage and disadvantage.

Fairfax Corporation uses two systems for revenue cycle transaction processing.One system keeps track of customer sales.The other system keeps track of accounts receivable.Last year,Fairfax Corporation decided to merge the two systems into one so that both functions could be performed in the same system.This is an example of

The system objective concerned that information output should help management and users make decisions is known as

The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team.During the ________ step in the systems development life cycle,the team initiated an end user training program to prepare employees to switch to the new system.

The ________ step of the systems development life cycle (SDLC)identifies and evaluates design alternatives and develops design specifications.

For each of the following items,discuss which of the four data gathering methods would be most appropriate and why. a.Eliciting 300 employees' opinions on a new incentive program to replace the current bonus program. b.Identifying how the credit approval process for new customers is supposed to be conducted and by whom.

What report serves as a repository of data from which systems designers can draw information?

An information system used by an furniture maker took 48 hours to process an order received over the internet.After upgrading the system,processing time was reduced to sixty seconds.This is an example of

The purpose of systems analysis is to

Describe guidelines that an organization can follow to prevent behavioral problems when implementing a system.