Question 1

Explain how Amazon.com uses web-based front offices and online self-service to improve its customer relationship.

Accepted Answer

Amazon.com uses web-based front offices,

Question 2

Describe the trends in research in the field of management information systems.

Accepted Answer

Examining the articles in the major jour

Question 3

Explain how information systems can help in improving personal productivity.

Accepted Answer

There are a wide range of information sy

Question 4

How do web-based front offices and online self-service applications transform an organization's relationships with its customers?

Accepted Answer

A)  reduce customer-service facilities available to a customer 
B)  educate the customer on the business process of the company 
C)  provide customers with a decision support system 
D)  free the customers from most routine direct contact 
A)  reduce customer-service facilities available to a customer 
B)  educate the customer on the business process of the company 
C)  provide customers with a decision support system 
D)  free the customers from most routine direct contact

Question 5

An NGO uses historical trends to determine when charitable giving peaks, and then sets the dates for its donation drives based on the trends. This is an example of ________.

Accepted Answer

A)  data-driven decision making 
B)  business intelligence 
C)  customer relationship management 
D)  operations management 
A)  data-driven decision making 
B)  business intelligence 
C)  customer relationship management 
D)  operations management

Question 6

Which of the following common functional areas in an information systems department maintains the environmentally controlled areas in which servers and communications equipment are located?

Accepted Answer

A)  Operations 
B)  End-User Support and Help Desk 
C)  Services Administration 
D)  Systems 
A)  Operations 
B)  End-User Support and Help Desk 
C)  Services Administration 
D)  Systems

Question 7

Electronic documents cover a wide scope, and they can be quite slippery as people edit, cut and paste, and make copies. As a result of this ________.

Accepted Answer

A)  more than 75 percent of U.S. corporations have solid retention policies in place 
B)  organizations find it difficult to manage the retention process 
C)  companies no longer find it necessary to invest in e-discovery 
D)  organizations invest a lot of money in business process automation 
A)  more than 75 percent of U.S. corporations have solid retention policies in place 
B)  organizations find it difficult to manage the retention process 
C)  companies no longer find it necessary to invest in e-discovery 
D)  organizations invest a lot of money in business process automation

Question 8

Peter processes his e-mail inbox to zero using automated filtering tools as needed. In this example, he is using information system tools to ________.

Accepted Answer

A)  improve individual productivity 
B)  keep his information secure 
C)  transform his information 
D)  make data-driven decisions 
A)  improve individual productivity 
B)  keep his information secure 
C)  transform his information 
D)  make data-driven decisions

Question 9

A grocery store would be able to improve customer satisfaction by providing ________.

Accepted Answer

A)  self-service checkouts 
B)  items without barcodes 
C)  inventory information to customers 
D)  elaborate identification checks to avoid theft 
A)  self-service checkouts 
B)  items without barcodes 
C)  inventory information to customers 
D)  elaborate identification checks to avoid theft

Question 10

What are facts that are assembled and analyzed to add meaning and usefulness called?

Accepted Answer

A)  data 
B)  information 
C)  knowledge 
D)  systems 
A)  data 
B)  information 
C)  knowledge 
D)  systems

Question 11

A single high-temperature reading of an incoming patient at Patient First, a 24-hour walk-in clinic in Laurel, Maryland, is one ________.

Accepted Answer

A)  piece of information 
B)  piece of knowledge 
C)  piece of evidence 
D)  piece of data 
A)  piece of information 
B)  piece of knowledge 
C)  piece of evidence 
D)  piece of data

Question 12

Most of the information in Wikipedia is ________.

Accepted Answer

A)  collaborative information 
B)  collective intelligence 
C)  creative commons 
D)  user-generated content 
A)  collaborative information 
B)  collective intelligence 
C)  creative commons 
D)  user-generated content

Question 13

Research of the impact of IT on markets increased substantially because of the Internet.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a function of accounting information systems?

Accepted Answer

A)  procuring goods and services 
B)  designing a service delivery system 
C)  developing an induction process for all new hires 
D)  strategizing for business diversification 
A)  procuring goods and services 
B)  designing a service delivery system 
C)  developing an induction process for all new hires 
D)  strategizing for business diversification

Question 15

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

Accepted Answer

A) True 
 B)False

Question 16

People pay monthly subscription fees to financial service companies to get current stock prices. This highlights which of the following valuable characteristics of information?

Accepted Answer

A)  timeliness 
B)  accuracy 
C)  completeness 
D)  relevance 
A)  timeliness 
B)  accuracy 
C)  completeness 
D)  relevance

Question 17

Which of the following is true of information systems that support collaborative human activities?

Accepted Answer

A)  These information systems do not have tools for business collaboration, such as document management, project updates, issue tracking, and shared calendars. 
B)  These systems, besides being complex and difficult to implement, are not successful. 
C)  These systems need to accommodate numerous possibilities. 
D)  These systems are equipped with sophisticated technology that is required in mature operational systems. 
A)  These information systems do not have tools for business collaboration, such as document management, project updates, issue tracking, and shared calendars. 
B)  These systems, besides being complex and difficult to implement, are not successful. 
C)  These systems need to accommodate numerous possibilities. 
D)  These systems are equipped with sophisticated technology that is required in mature operational systems.

Question 18

Why is the IT department often perceived as impenetrable to people from other areas of an organization?

Accepted Answer

Disconnects in communication between IT

Question 19

Explain, with an example, how information systems can make an enormous contribution to nonprofit organizations.

Accepted Answer

Typically, nonprofit volunteers are "do-

Question 20

What role do information systems play in organizations? Illustrate your answer with examples.

Accepted Answer

Multinational firms, small businesses, n

Explain how Amazon.com uses web-based front offices and online self-service to improve its customer relationship.

Describe the trends in research in the field of management information systems.

Explain how information systems can help in improving personal productivity.

How do web-based front offices and online self-service applications transform an organization's relationships with its customers?

An NGO uses historical trends to determine when charitable giving peaks, and then sets the dates for its donation drives based on the trends. This is an example of ________.

Which of the following common functional areas in an information systems department maintains the environmentally controlled areas in which servers and communications equipment are located?

Electronic documents cover a wide scope, and they can be quite slippery as people edit, cut and paste, and make copies. As a result of this ________.

Peter processes his e-mail inbox to zero using automated filtering tools as needed. In this example, he is using information system tools to ________.

A grocery store would be able to improve customer satisfaction by providing ________.

What are facts that are assembled and analyzed to add meaning and usefulness called?

A single high-temperature reading of an incoming patient at Patient First, a 24-hour walk-in clinic in Laurel, Maryland, is one ________.

Most of the information in Wikipedia is ________.

Research of the impact of IT on markets increased substantially because of the Internet.

Which of the following is a function of accounting information systems?

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

People pay monthly subscription fees to financial service companies to get current stock prices. This highlights which of the following valuable characteristics of information?

Which of the following is true of information systems that support collaborative human activities?

Why is the IT department often perceived as impenetrable to people from other areas of an organization?

Explain, with an example, how information systems can make an enormous contribution to nonprofit organizations.

What role do information systems play in organizations? Illustrate your answer with examples.

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

Information Systems for the Enterprise

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Knowledge Management and E-Learning

Filters

Exam 1: Information Systems and People

Explain how Amazon.com uses web-based front offices and online self-service to improve its customer relationship.

Describe the trends in research in the field of management information systems.

Explain how information systems can help in improving personal productivity.

How do web-based front offices and online self-service applications transform an organization's relationships with its customers?

An NGO uses historical trends to determine when charitable giving peaks, and then sets the dates for its donation drives based on the trends. This is an example of ________.

Which of the following common functional areas in an information systems department maintains the environmentally controlled areas in which servers and communications equipment are located?

Electronic documents cover a wide scope, and they can be quite slippery as people edit, cut and paste, and make copies. As a result of this ________.

Peter processes his e-mail inbox to zero using automated filtering tools as needed. In this example, he is using information system tools to ________.

A grocery store would be able to improve customer satisfaction by providing ________.

What are facts that are assembled and analyzed to add meaning and usefulness called?

A single high-temperature reading of an incoming patient at Patient First, a 24-hour walk-in clinic in Laurel, Maryland, is one ________.

Most of the information in Wikipedia is ________.

Research of the impact of IT on markets increased substantially because of the Internet.

Which of the following is a function of accounting information systems?

Disconnects in communication between IT staff and others in the organization often arise because of the jargon barrier.

People pay monthly subscription fees to financial service companies to get current stock prices. This highlights which of the following valuable characteristics of information?

Which of the following is true of information systems that support collaborative human activities?

Why is the IT department often perceived as impenetrable to people from other areas of an organization?

Explain, with an example, how information systems can make an enormous contribution to nonprofit organizations.

What role do information systems play in organizations? Illustrate your answer with examples.

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

Information Systems for the Enterprise

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Knowledge Management and E-Learning

Filters