Question 1

Job satisfaction is most often caused by

Accepted Answer

A) high pay. 
B) need for power. 
C) interesting work. 
D) being creative. 
E) no direct cause can be reasonably expressed. 
A) high pay. 
B) need for power. 
C) interesting work. 
D) being creative. 
E) no direct cause can be reasonably expressed.

Question 2

Jennifer is in a highly paid job and her sister Erin is in a union position with good benefits.They each love their work and are each very competent at what they do.They are displaying ________ commitment because of the extrinsic and intrinsic rewards received from their jobs.

Accepted Answer

A) affective and normative 
B) normative and continuance 
C) continuance and affective 
D) organizational citizenship 
E) job satisfaction 
A) affective and normative 
B) normative and continuance 
C) continuance and affective 
D) organizational citizenship 
E) job satisfaction

Question 3

________ refer to preferable ways of behaving.An example of this is being courageous.

Accepted Answer

A) Instrumental values 
B) Ethical values 
C) Terminal values 
D) Moral standards 
E) Cultural values 
A) Instrumental values 
B) Ethical values 
C) Terminal values 
D) Moral standards 
E) Cultural values

Question 4

Continuance commitment is the obligation an individual feels with regards to continuing with the organization.

Accepted Answer

A) True 
 B)False

Question 5

Mark is very bored with his job duties,overall very dissatisfied with his job,and constantly absent from work.Mark's actions are an example of

Accepted Answer

A) exit. 
B) loyalty and voice. 
C) loyalty and exit. 
D) neglect. 
E) exit 
A) exit. 
B) loyalty and voice. 
C) loyalty and exit. 
D) neglect. 
E) exit

Question 6

Gender differentiation refers to the extent to which a society maximizes gender role differences.

Accepted Answer

A) True 
 B)False

Question 7

The extent to which members of a society accept the fact that power in institutions and organizations is distributed unequally is called

Accepted Answer

A) uncertainty avoidance. 
B) collectivism. 
C) power distance. 
D) humane orientation 
E) bureaucracy. 
A) uncertainty avoidance. 
B) collectivism. 
C) power distance. 
D) humane orientation 
E) bureaucracy.

Question 8

SCENARIO 3-1
Employees at Pony Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Pony Express,yet each seems to be reacting differently to the problems at work.Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Susan has composed a list of concerns along with her suggestion for improving conditions.Toni has decided that she'll just get a new job and get away from the problem.

-Referring to SCENARIO 3-1,Susan is dealing with her dissatisfaction through

Accepted Answer

A) affective commitment. 
B) voice. 
C) loyalty. 
D) neglect. 
E) organizational citizenship behaviour. 
A) affective commitment. 
B) voice. 
C) loyalty. 
D) neglect. 
E) organizational citizenship behaviour.

Question 9

Baby Boomers are considered to be looking for job satisfaction.

Accepted Answer

A) True 
 B)False

Question 10

Generally,we expect that an organization's values,like those of an individual,will be reflected in corresponding behaviour and attitudes.

Accepted Answer

A) True 
 B)False

Question 11

One of the most significant contributors to a drop in productivity is lowered job satisfaction.

Accepted Answer

A) True 
 B)False

Question 12

David seems to be enthusiastic,highly involved,and satisfied with his work.He is exhibiting

Accepted Answer

A) perceived organizational support. 
B) job involvement. 
C) employee engagement. 
D) organizational commitment. 
E) organizational loyalty. 
A) perceived organizational support. 
B) job involvement. 
C) employee engagement. 
D) organizational commitment. 
E) organizational loyalty.

Question 13

A study on francophone and anglophone values suggests that

Accepted Answer

A) francophone managers favour behaviour that is beneficial to their own interests first. 
B) francophones are more individualistic than ever. 
C) anglophones are more collectivistic than ever. 
D) francophone managers are more achievement oriented. 
E) francophones have been shown to take more risks. 
A) francophone managers favour behaviour that is beneficial to their own interests first. 
B) francophones are more individualistic than ever. 
C) anglophones are more collectivistic than ever. 
D) francophone managers are more achievement oriented. 
E) francophones have been shown to take more risks.

Question 14

Using findings from Hofstede's research on cultural values,organizations in a society high in uncertainty avoidance are likely to have more formal rules.

Accepted Answer

A) True 
 B)False

Question 15

The best definition of job satisfaction centres around an individual's general attitude toward his or her job.

Accepted Answer

A) True 
 B)False

Question 16

Hans,who works for small manufacturing business,has been instrumental in gathering support and leading the union drive at his place of work.According to the "exit-voice-loyalty-neglect" model,Hans' decision and actions to unionize would be an example of

Accepted Answer

A) exit. 
B) voice. 
C) disloyalty. 
D) neglect. 
E) passive action. 
A) exit. 
B) voice. 
C) disloyalty. 
D) neglect. 
E) passive action.

Question 17

Yolanda has a strong belief in herself and feels that she is a competent individual without being arrogant.This is known as a positive

Accepted Answer

A) terminal value. 
B) core self-evaluation. 
C) commitment. 
D) citizenship. 
E) collectivism. 
A) terminal value. 
B) core self-evaluation. 
C) commitment. 
D) citizenship. 
E) collectivism.

Question 18

Attitudes are evaluative statements about objects,people,or events.Attitudes in the workplace are important because they

Accepted Answer

A) show personalities or employees. 
B) affect job behaviour. 
C) predict differences in employee values. 
D) show differences in job experience. 
E) determine the need for training. 
A) show personalities or employees. 
B) affect job behaviour. 
C) predict differences in employee values. 
D) show differences in job experience. 
E) determine the need for training.

Question 19

Two common ways that employees can express dissatisfaction with their jobs include indulgence and restraint.

Accepted Answer

A) True 
 B)False

Question 20

Mustafa has worked for the same organization for 15 years,and has a very strong emotional attachment to it to the point that he can't see himself working anywhere else.This is an example of

Accepted Answer

A) leadership commitment. 
B) normative commitment. 
C) continuance commitment. 
D) affective commitment. 
E) power distance commitment. 
A) leadership commitment. 
B) normative commitment. 
C) continuance commitment. 
D) affective commitment. 
E) power distance commitment.

Job satisfaction is most often caused by

Jennifer is in a highly paid job and her sister Erin is in a union position with good benefits.They each love their work and are each very competent at what they do.They are displaying ________ commitment because of the extrinsic and intrinsic rewards received from their jobs.

________ refer to preferable ways of behaving.An example of this is being courageous.

Continuance commitment is the obligation an individual feels with regards to continuing with the organization.

Mark is very bored with his job duties,overall very dissatisfied with his job,and constantly absent from work.Mark's actions are an example of

Gender differentiation refers to the extent to which a society maximizes gender role differences.

The extent to which members of a society accept the fact that power in institutions and organizations is distributed unequally is called

Baby Boomers are considered to be looking for job satisfaction.

Generally,we expect that an organization's values,like those of an individual,will be reflected in corresponding behaviour and attitudes.

One of the most significant contributors to a drop in productivity is lowered job satisfaction.

David seems to be enthusiastic,highly involved,and satisfied with his work.He is exhibiting

A study on francophone and anglophone values suggests that

Using findings from Hofstede's research on cultural values,organizations in a society high in uncertainty avoidance are likely to have more formal rules.

The best definition of job satisfaction centres around an individual's general attitude toward his or her job.

Hans,who works for small manufacturing business,has been instrumental in gathering support and leading the union drive at his place of work.According to the "exit-voice-loyalty-neglect" model,Hans' decision and actions to unionize would be an example of

Yolanda has a strong belief in herself and feels that she is a competent individual without being arrogant.This is known as a positive

Attitudes are evaluative statements about objects,people,or events.Attitudes in the workplace are important because they

Two common ways that employees can express dissatisfaction with their jobs include indulgence and restraint.

Mustafa has worked for the same organization for 15 years,and has a very strong emotional attachment to it to the point that he can't see himself working anywhere else.This is an example of

What Is Organizational Behaviour

Perception, personality, and Emotions

Motivating Self and Others

Working in Teams

Communication, conflict, and Negotiation

Power and Politics

Leadership

Decision Making,creativity and Ethics

Organizational Culture and Change

Filters

Exam 3: Values, attitudes, and Their Effects in the Workplace

Job satisfaction is most often caused by

Jennifer is in a highly paid job and her sister Erin is in a union position with good benefits.They each love their work and are each very competent at what they do.They are displaying ________ commitment because of the extrinsic and intrinsic rewards received from their jobs.

________ refer to preferable ways of behaving.An example of this is being courageous.

Continuance commitment is the obligation an individual feels with regards to continuing with the organization.

Mark is very bored with his job duties,overall very dissatisfied with his job,and constantly absent from work.Mark's actions are an example of

Gender differentiation refers to the extent to which a society maximizes gender role differences.

The extent to which members of a society accept the fact that power in institutions and organizations is distributed unequally is called

Baby Boomers are considered to be looking for job satisfaction.

Generally,we expect that an organization's values,like those of an individual,will be reflected in corresponding behaviour and attitudes.

One of the most significant contributors to a drop in productivity is lowered job satisfaction.

David seems to be enthusiastic,highly involved,and satisfied with his work.He is exhibiting

A study on francophone and anglophone values suggests that

Using findings from Hofstede's research on cultural values,organizations in a society high in uncertainty avoidance are likely to have more formal rules.

The best definition of job satisfaction centres around an individual's general attitude toward his or her job.

Hans,who works for small manufacturing business,has been instrumental in gathering support and leading the union drive at his place of work.According to the "exit-voice-loyalty-neglect" model,Hans' decision and actions to unionize would be an example of

Yolanda has a strong belief in herself and feels that she is a competent individual without being arrogant.This is known as a positive

Attitudes are evaluative statements about objects,people,or events.Attitudes in the workplace are important because they

Two common ways that employees can express dissatisfaction with their jobs include indulgence and restraint.

Mustafa has worked for the same organization for 15 years,and has a very strong emotional attachment to it to the point that he can't see himself working anywhere else.This is an example of

What Is Organizational Behaviour

Perception, personality, and Emotions

Motivating Self and Others

Working in Teams

Communication, conflict, and Negotiation

Power and Politics

Leadership

Decision Making,creativity and Ethics

Organizational Culture and Change

Filters