Exam 7: Selecting Human Resources

In the typical division of HR responsibilities for selection,the HR unit will

Every application form should have all of the following disclosures or disclaimers EXCEPT

You have been hired to be the manager of a firm's central employment office.Among your duties,you expect to supervise all of the following processes EXCEPT

The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry,and that some will even use offensive language when speaking with the representatives.The recruiter also informs the applicants that they will be required to be polite,helpful and professional in dealing with all callers,and that their calls will be monitored by their supervisor.They will also work in windowless cubicle in rooms holding 100 other customer service representatives.The applicants are allowed to listen to a selection of pre-recorded actual customer calls and shown the room in which they will work.This is an example of

Carrie has phoned an applicant's former supervisor for a reference.The supervisor refuses to give any information about the former employee.What mistake may Carrie have made?

Germaine applied for an opening at Rotary Propulsion Systems (RPS)in May and took the company's aptitude test for entry-level management jobs.RPS did not call Germaine back for a second interview until September,and at that time,Germaine took the aptitude test again.Germaine's scores on the test were significantly different in May than in September.This is an indication that the test may not be

Discuss the statement: "Interviews are the most widely used,but the least valid,selection method." What are some of the uses and problems associated with employment interviews?

There is an opening in the marketing department at SixDee,Inc.All the applicants invited for an in-depth interview must walk past the marketing staff's cubicles,so each marketing employee can see each applicant.Steve,one of the employees,sees a man with gray hair walking into the marketing manager's office for an interview.Steve remarks,"What a geezer! I guess we're going to go after nursing home accounts." Steve's remark is most reflective of

When Kevin applied for a job with a firm providing security to high-profile individuals,he was given a test for visual memory.This would be best classified as

Mark is unhappy with his new job as a first line supervisor at the call center.He dislikes trying to motivate his subordinates to increase their productivity.He is dreading having to give the upcoming performance appraisals to his subordinates.Mark finds the job boring and watches the clock all afternoon,longing for the end of his shift.He is planning to apply for another job either within the organization or outside the organization.Mark is experiencing

Roger has just been hired as the first HR manager for Charlemagne Tools,Inc.Roger is examining the application form that Charlemagne has been using.He decides to delete the following question because it is illegal.

The panel interview is frequently used because it is less stressful for both interviewers and applicants than a series of separate one-on-one interviews.

Reliability is the ability of a test to produce the same results repeatedly over time.

In a situational interview,applicants are required to give specific examples of how they have handled a problem in the past.

Mary Ann is the recruiter for a large lighting products company,Aurora Borealis Lighting,Inc.Not only does Aurora Borealis Lighting have retail stores,it also supplies lighting for new residential and commercial facilities.Lighting designers for commercial facilities are scarce.Mary Ann and the company managers have decided to hire an individual who has the ability to learn the field.They estimate it will be two years before the new hire will be fully productive.Consequently,they are looking to hire a person who will be with the company for at least four or five years.Mary Ann suggests that they only hire applicants who have been with their previous employer at least two years,and who have not "job-hopped" in the last ten years.Mary Ann's suggestion is an example of a/an

Which of the following is TRUE about the Fair Credit Reporting Act?

Ability,intelligence,and conscientiousness are all examples of

____ means that the employer or applicant has the right to terminate an employee at any time with or without notice or cause (except where prevented by law).

____ is the extent to which a predictor repeatedly produces the same results,over time.

All of the following are "soft skills" that can be crucial to outstanding job performance EXCEPT