Exam 10: Performance Management and Appraisal

The assumption that the performance of employees in a department correspond to the classic "bell shaped curve" is essential to the ____ method of performance appraisal.

Counting the number of items a clerk scans per hour is be an example of a/an ____ measure of performance.

All of the following are developmental uses for performance appraisals EXCEPT

____ define the level of performance that is expected by an employee.

At the present time,WilburAviation has an effective performance appraisal system in place for its employees.It does not train hourly employees who are promoted to supervisor because they have been through many appraisal cycles themselves and have internalized the company's process.This is an acceptable practice because managers and supervisors tend to "repeat the past" and evaluate their subordinates as they have been evaluated.

In order for employee performance data to be evaluated as evidence of good or poor performance,

The practical effect of the halo and horns effect is that the rater makes generalizations about the subordinate based on only one aspect of their job performance.

Higbee Farm Implements one location,a rural Iowa area.Higbee has been experiencing slow sales of tractors and other expensive large agricultural equipment such as combines over the last few years because of the low profitability of the farms in its sales region.In order to increase its profits by increasing the sales of equipment,Higbee has announced that the salesperson who writes the highest dollar volume in sales contracts will win an all-expense-paid trip to Hawaii for two for a month.Naturally,this has motivated the sales staff.What is the likely result of this contest?

You are the director of HR for a medium-sized regional utility company.Your CEO attended a speech by Jack Welch,and now she wants to implement his "differentiation" performance appraisal system in the company.This system is similar to ranking and forced distribution.You have some concerns about the appropriateness this system because

Describe the roles of performance appraisal and performance management.What is the role of performance management and appraisal in administrative decision making?

Which of the following statements is TRUE?

Of the types of employees listed below,the management by objective process would work best for

An appraisal interview technique that encourages employees to identify their own performance deficiencies is termed a/an ____________ approach.

The main responsibility for conducting performance appraisals lies with

Describe several types of rater error that can undermine the performance appraisal process.

The key factor underlying the management by objectives approach is that

Graphic rating scales are generic and therefore can be effectively applied to almost any non-managerial job without much customization.

One reason that employees take ethical shortcuts in the pursuit of organizational profits is that performance appraisal systems cannot be structured in a way to penalize unethical behaviors.

What is multisource appraisal? Why are some organizations using this approach to performance appraisal?

"Multisource" rating,also called ____,recognizes that employee performance crosses departmental,organizational and,in some cases,global boundaries.