Exam 10: Performance Management and Appraisal

Tasha,a Boston native,is the director of benefits for a large manufacturing firm in the Northeast.Tasha has given Walt a below-average performance appraisal because she feels Walt's languid Alabama drawl indicates he is not very bright.In this case,the director has committed the different-from-me rating error.

Statements that describe both desirable and undesirable employee behaviors on a numerical scale are called

If a performance appraisal system faces a legal challenge because there is evidence of disparate impact on protected classes,management could defend against this challenge by showing that supervisors were given wide discretion in how they applied evaluation criteria.

A/an ____ appraisal is conducted as part of the day-to-day working relationship between a manager and an employee.

Curtis supervises a large number of clerical employees.Several of his female subordinates have had babies this year.Curtis has taken this into account when conducting the performance appraisals of these subordinates,because he knows that new mothers are frequently sleep-deprived and that this can negatively affect their accuracy and performance levels.Curtis raises these employees' evaluations higher than what they would have objectively been otherwise.Curtis has committed the error of

Which of the following is characteristic of graphic rating scales?

In comparison to some Asian countries such as China and Japan,U.S.

Poorly-designed pay-for-performance systems could cause high-performing employees to leave the organization because of perceived inequity.

Performance measures are said to be ____ if they leave out some important job duties.

Of the following steps in the development of an MBO performance appraisal system,_____________ falls earliest in the process.

Research on performance appraisal has shown that it is most effective for the manager to give the employee information about pay decisions immediately in the performance appraisal interview,leaving the rest of the time available for developmental focus and coaching.

The use of non-numerical performance standards are a sign of a flawed performance appraisal system.

Ambrose was rated as having average performance levels when he worked in the design department of the Midwestern region of the company.Last year Ambrose was transferred to the Northeastern region where he holds the same job.Although Ambrose's production numbers have been consistent,he has been rated as an outstanding performer this year.It is most likely that Ambrose's varying performance appraisals have been affected by the ____ error.

During the performance appraisal process,employees tend to focus on

Karl handles the HR duties in a small commercial bakery of only 16 employees.Nine of these employees are bakery assistants with the same job duties.Karl has decided to make a list of the bakery assistants placing the best employee at the top and the worst employee at the bottom,with the other bakery assistants placed in between according to how they compare with the best and the worst employees.He is fairly satisfied that this system will work for his small company.Karl is using the ____ system.

How can teams be useful in the appraisal process?

Of the following performance appraisal systems,the ones most likely to be the subject of a discrimination lawsuit is/are

During the appraisal interview with a poor-performing subordinate,the manager should NOT

SolarFire Alternative Energy has grown so rapidly in the last five years that the HR director has not been able to keep job descriptions up-to-date.As long as SolarFire managers conduct formal performance evaluations based on documented performance data,there should be no problem if a terminated employee makes a claim of discrimination in performance appraisal.

Ready-Vet,Inc.,has a performance-driven organizational culture.All other factors being equal,it is likely that it will have higher financial performance than its chief rival,Vet-Tex,Inc.,that has an entitlement culture.