Question 1

How does the medical assistant set up the appointment schedule?

Accepted Answer

A)  Block out the times when patients can be seen. 
B)  Block out the times when the medical assistant will not be available. 
C)  Block out the times when the physician is not available to see patients. 
D)  Block out the times when the medical office is open. 
A)  Block out the times when patients can be seen. 
B)  Block out the times when the medical assistant will not be available. 
C)  Block out the times when the physician is not available to see patients. 
D)  Block out the times when the medical office is open.

Question 2

When the patient is going to be admitted to the hospital from home, what should the medical assistant do?

Accepted Answer

A)  Make sure there is preauthorization for the admission. 
B)  Arrange transportation for the patient. 
C)  Schedule the physician to be at the hospital when the patient is admitted. 
D)  Instruct the patient not to eat or drink after midnight the night before the admission. 
E)  All of the above. 
A)  Make sure there is preauthorization for the admission. 
B)  Arrange transportation for the patient. 
C)  Schedule the physician to be at the hospital when the patient is admitted. 
D)  Instruct the patient not to eat or drink after midnight the night before the admission. 
E)  All of the above.

Question 3

If there are scheduled patients in the medical office and the physician must leave for an emergency, it is important to give the patients the option to reschedule.

Accepted Answer

A) True 
 B)False

Question 4

Why is it important to document missed appointments in the patient's medical record?

Accepted Answer

A)  It shows that the patient had an appointment and didn't keep it. 
B)  It is a potential defense against a claim that the physician was not available. 
C)  It provides grounds to terminate a relationship with the patient. 
D)  If provides written documentation that the patient does not follow medical advice. 
E)  All of the above. 
A)  It shows that the patient had an appointment and didn't keep it. 
B)  It is a potential defense against a claim that the physician was not available. 
C)  It provides grounds to terminate a relationship with the patient. 
D)  If provides written documentation that the patient does not follow medical advice. 
E)  All of the above.

Question 5

Within what time period must the physician visit a patient he or she has admitted to the hospital?

Accepted Answer

A)  Within 1 hour 
B)  Within 12 hours 
C)  Within 24 hours 
D)  Within 48 hours 
A)  Within 1 hour 
B)  Within 12 hours 
C)  Within 24 hours 
D)  Within 48 hours

Question 6

When is double-booking often used?

Accepted Answer

A)  When the physician uses two examination rooms 
B)  When a patient with an acute injury or illness must be fitted into the schedule 
C)  When there is more than one physician scheduled to be in the office 
D)  When the physician is running behind schedule 
A)  When the physician uses two examination rooms 
B)  When a patient with an acute injury or illness must be fitted into the schedule 
C)  When there is more than one physician scheduled to be in the office 
D)  When the physician is running behind schedule

Question 7

Established patients are usually scheduled for 10-20 minutes for a sick visit.

Accepted Answer

A) True 
 B)False

Question 8

Recognize office policies and protocols for handling appointments

Accepted Answer

Recognizing office policies and protocol

Question 9

Which of the following is NOT an advantage of patient self-scheduling?

Accepted Answer

A)  Patients can often select their desired time if it is available. 
B)  Patients always receive the appointment time they request. 
C)  Patients can be notified of appointment times electronically or by letter. 
D)  Patients do not need to place a telephone call to the office to schedule an appointment. 
A)  Patients can often select their desired time if it is available. 
B)  Patients always receive the appointment time they request. 
C)  Patients can be notified of appointment times electronically or by letter. 
D)  Patients do not need to place a telephone call to the office to schedule an appointment.

Question 10

Match the definition of the scheduling system to its name(s). Each definition can be used more than once.
-Categorization

Accepted Answer

A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours 
A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours

Question 11

Which condition is the lowest priority and could wait until an available appointment in 1 or 2 days?

Accepted Answer

A)  Vaginal bleeding during pregnancy 
B)  Earache with drainage 
C)  Cold with runny nose 
D)  A laceration (cut) that will not stop bleeding 
A)  Vaginal bleeding during pregnancy 
B)  Earache with drainage 
C)  Cold with runny nose 
D)  A laceration (cut) that will not stop bleeding

Question 12

Who is responsible for giving the patient written instructions before surgery?

Accepted Answer

A)  The surgeon's office 
B)  The primary care physician's office 
C)  The hospital or day surgery center 
D)  Written instructions are not necessary 
A)  The surgeon's office 
B)  The primary care physician's office 
C)  The hospital or day surgery center 
D)  Written instructions are not necessary

Question 13

Which of the following is NOT a physician preference or need that may affect the appointment schedule?

Accepted Answer

A)  The time of day a physician prefers to do certain types of examinations 
B)  Other obligations such as hospital rounds or nursing home visits 
C)  Attendance at conferences and meetings 
D)  The number of satellite offices affiliated with the medical practice 
A)  The time of day a physician prefers to do certain types of examinations 
B)  Other obligations such as hospital rounds or nursing home visits 
C)  Attendance at conferences and meetings 
D)  The number of satellite offices affiliated with the medical practice

Question 14

Match the definition of the scheduling system to its name(s). Each definition can be used more than once.
-Stream scheduling

Accepted Answer

A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours 
A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours

Question 15

In appointment scheduling, a blocked time is a time that already has a patient appointment.

Accepted Answer

A) True 
 B)False

Question 16

How is patient confidentiality maintained related to the daily schedule?

Accepted Answer

A)  Create only one copy of the daily appointment schedule. 
B)  Do not post the schedule in areas to which patients have access. 
C)  Accompany patients at all times when walking through the office. 
D)  Use a number system instead of a name system for the daily schedule. 
A)  Create only one copy of the daily appointment schedule. 
B)  Do not post the schedule in areas to which patients have access. 
C)  Accompany patients at all times when walking through the office. 
D)  Use a number system instead of a name system for the daily schedule.

Question 17

If a patient has been seen in by a dermatologist in a medical group, the patient will be considered an established patient for all physicians affiliated with the medical group even if they have different medical specialties.

Accepted Answer

A) True 
 B)False

Question 18

What is important when changing the appointment date and time for a patient?

Accepted Answer

A)  Delete or erase the original appointment completely. 
B)  Record that the appointment was changed in the patient's medical record. 
C)  Always draw a line through the original appointment if a manual appointment book is used. 
D)  Give the patient an appointment within 2 days of the original appointment, double-booking if necessary. 
A)  Delete or erase the original appointment completely. 
B)  Record that the appointment was changed in the patient's medical record. 
C)  Always draw a line through the original appointment if a manual appointment book is used. 
D)  Give the patient an appointment within 2 days of the original appointment, double-booking if necessary.

Question 19

Which of the following diagnostic tests is usually included in preadmission testing before any surgery?

Accepted Answer

A)  Ultrasound of the operative area 
B)  Magnetic resonance imaging (MRI) 
C)  Electroencephalogram (EEG) 
D)  Electrocardiogram (ECG) 
E)  All of the above 
A)  Ultrasound of the operative area 
B)  Magnetic resonance imaging (MRI) 
C)  Electroencephalogram (EEG) 
D)  Electrocardiogram (ECG) 
E)  All of the above

Question 20

Which of the following information should the medical assistant have on hand before scheduling a diagnostic test for a patient?

Accepted Answer

A)  The patient's name and telephone number 
B)  The patient's insurance information 
C)  The type of procedure being performed 
D)  The patient's diagnosis or the reason the procedure is being performed 
E)  All of the above 
A)  The patient's name and telephone number 
B)  The patient's insurance information 
C)  The type of procedure being performed 
D)  The patient's diagnosis or the reason the procedure is being performed 
E)  All of the above

Exam 40: Scheduling Appointments

How does the medical assistant set up the appointment schedule?

When the patient is going to be admitted to the hospital from home, what should the medical assistant do?

If there are scheduled patients in the medical office and the physician must leave for an emergency, it is important to give the patients the option to reschedule.

Why is it important to document missed appointments in the patient's medical record?

Within what time period must the physician visit a patient he or she has admitted to the hospital?

When is double-booking often used?

Established patients are usually scheduled for 10-20 minutes for a sick visit.

Recognize office policies and protocols for handling appointments

Which of the following is NOT an advantage of patient self-scheduling?

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Categorization

Which condition is the lowest priority and could wait until an available appointment in 1 or 2 days?

Who is responsible for giving the patient written instructions before surgery?

Which of the following is NOT a physician preference or need that may affect the appointment schedule?

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Stream scheduling

In appointment scheduling, a blocked time is a time that already has a patient appointment.

How is patient confidentiality maintained related to the daily schedule?

If a patient has been seen in by a dermatologist in a medical group, the patient will be considered an established patient for all physicians affiliated with the medical group even if they have different medical specialties.

What is important when changing the appointment date and time for a patient?

Which of the following diagnostic tests is usually included in preadmission testing before any surgery?

Which of the following information should the medical assistant have on hand before scheduling a diagnostic test for a patient?

The Health Care System

The Professional Medical Assistant

Ethics and Law for the Medical Office

Interacting With Patients

Introduction to Anatomy and Physiology

Integumentary System

Skeletal System

Muscular System

Nervous System

The Senses

Endocrine System

Circulatory System

Respiratory System

Digestive System

Urinary System

Reproductive System

Medical Asepsis and the Osha Standard

Sterilization and Disinfection

Vital Signs

The Physical Examination

Eye and Ear Assessment and Procedures

Physical Agents to Promote Tissue Healing

The Gynecologic Examination and Prenatal Care

The Pediatric Examination

Minor Office Surgery

Administration of Medication and Intravenous Therapy

Cardiopulmonary Procedures

Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging

Introduction to the Clinical Laboratory

Urinalysis

Phlebotomy

Hematology

Blood Chemistry and Immunology

Medical Microbiology

Emergency Medical Procedures

The Medical Record

Patient Reception

Medical Office Computerization

Telephone Techniques

Medical Records Management

Written Communications

Mail

Managing Practice Finances

Medical Coding

Medical Insurance

Billing and Collections

The Medical Assistant As Office Manager

Emergency Protective Practices for the Medical Office

Obtaining Employment

Filters