Question 1

What is a way to handle a patient who has a pattern of being late for appointments?

Accepted Answer

A)  Give the patient the last appointment of the day. 
B)  Encourage the patient to find another physician. 
C)  Call the patient the day before the appointment and remind him or her to be on time. 
D)  Send the patient a note encouraging him to be on time for his or her next appointment. 
A)  Give the patient the last appointment of the day. 
B)  Encourage the patient to find another physician. 
C)  Call the patient the day before the appointment and remind him or her to be on time. 
D)  Send the patient a note encouraging him to be on time for his or her next appointment.

Question 2

Why should the office have a system to verify that the results of diagnostic tests were given to patients?

Accepted Answer

A)  To verify that the tests were done 
B)  To place the results of the test somewhere permanent 
C)  To protect the physician from possible lawsuits for malpractice or abandonment 
D)  To have test results ready for the physician to discuss with the patient at the next visit 
A)  To verify that the tests were done 
B)  To place the results of the test somewhere permanent 
C)  To protect the physician from possible lawsuits for malpractice or abandonment 
D)  To have test results ready for the physician to discuss with the patient at the next visit

Question 3

What is the minimum amount of time that would commonly be allotted for the examination of a new patient?

Accepted Answer

A)  10 minutes 
B)  15 minutes 
C)  20 minutes 
D)  30 minutes 
A)  10 minutes 
B)  15 minutes 
C)  20 minutes 
D)  30 minutes

Question 4

What system schedules three or four patients every half hour, who are seen in the order they arrive?

Accepted Answer

A)  Wave 
B)  Clustering 
C)  Modified wave 
D)  Stream 
A)  Wave 
B)  Clustering 
C)  Modified wave 
D)  Stream

Question 5

Describe the implications of HIPAA for the medical assistant in various medical settings

Accepted Answer

HIPAA, or the Health Insurance Portabili

Question 6

When appointments are changed or cancelled in a computer appointment scheduling program, the original appointment remains visible, but appears in a different color.

Accepted Answer

A) True 
 B)False

Question 7

Match the definition of the scheduling system to its name(s). Each definition can be used more than once.
-Open hours

Accepted Answer

A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours 
A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours

Question 8

What interval(s) is/are commonly used in a manual appointment book or computer schedule?

Accepted Answer

A)  5 minutes 
B)  10 minutes 
C)  30 minutes 
D)  45 minutes 
E)  All of the above 
A)  5 minutes 
B)  10 minutes 
C)  30 minutes 
D)  45 minutes 
E)  All of the above

Question 9

Which of the following are included as established patients?

Accepted Answer

A)  Patients who do not need a physical examination 
B)  Patients who have appointments at regular intervals 
C)  Patients with insurance referrals 
D)  Patients who have been seen in the medical office during the past three years 
A)  Patients who do not need a physical examination 
B)  Patients who have appointments at regular intervals 
C)  Patients with insurance referrals 
D)  Patients who have been seen in the medical office during the past three years

Question 10

Which of the following adult patients should be seen by the physician on the day the patient calls, if possible?

Accepted Answer

A)  The patient who complains of nausea and vomiting for the past three days 
B)  The patient with a fever of 101.8 °F since the previous evening 
C)  The patient who has an unexplained weight loss over the past two months 
D)  A patient who has had difficulty falling asleep for two weeks 
E)  All of the above 
A)  The patient who complains of nausea and vomiting for the past three days 
B)  The patient with a fever of 101.8 °F since the previous evening 
C)  The patient who has an unexplained weight loss over the past two months 
D)  A patient who has had difficulty falling asleep for two weeks 
E)  All of the above

Question 11

Match the definition of the scheduling system to its name(s). Each definition can be used more than once.
-Wave scheduling

Accepted Answer

A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours 
A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours

Question 12

Discuss referral process for patients in a managed care program

Accepted Answer

In a managed care program, the referral

Question 13

Match the definition of the scheduling system to its name(s). Each definition can be used more than once.
-Fixed appointment scheduling

Accepted Answer

A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours 
A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours

Question 14

If a patient will be admitted to the hospital, admitting orders must be telephoned or faxed from the attending physician's office before the patient is admitted.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT A guideline for appointment scheduling?

Accepted Answer

A)  Concentrate on the person to whom you are speaking. 
B)  Repeat information back to the patient. 
C)  Speak quickly to save time when another patient is waiting. 
D)  Schedule the proper amount of time for the type of appointment. 
A)  Concentrate on the person to whom you are speaking. 
B)  Repeat information back to the patient. 
C)  Speak quickly to save time when another patient is waiting. 
D)  Schedule the proper amount of time for the type of appointment.

Question 16

Match the definition of the scheduling system to its name(s). Each definition can be used more than once.
-Time-specified scheduling

Accepted Answer

A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours 
A)  Scheduling two patients for the same appointment time 
B)  An appointment scheduling method in which each patient is given a specific appointment time 
C)  Scheduling similar types of patients for examinations on the same day or part of the day 
D)  An appointment system in which some patients have individual appointment times and some have the same appointment time as other patients 
E)  A method of scheduling appointments in which several patients are given the same appointment time and seen in the order they arrive
F) Patients may come to the office at any time during a range of hours

Question 17

Discuss pros and cons of various types of appointment management systems

Accepted Answer

Appointment management systems come in v

Question 18

Describe procedures for implementing both managed care and insurance plans

Accepted Answer

Implementing managed care and insurance

Question 19

When a patient does not keep an appointment or call to cancel, what should the medical assistant do?

Accepted Answer

A)  Send the patient a letter instructing him or her to find another physician. 
B)  Have the physician call the patient. 
C)  Document the missed appointment in the medical record. 
D)  Nothing-the patient obviously does not want to see the physician. 
A)  Send the patient a letter instructing him or her to find another physician. 
B)  Have the physician call the patient. 
C)  Document the missed appointment in the medical record. 
D)  Nothing-the patient obviously does not want to see the physician.

Question 20

Identify critical information required for scheduling patient admissions and/or procedures

Accepted Answer

Critical information required for schedu

Exam 40: Scheduling Appointments

What is a way to handle a patient who has a pattern of being late for appointments?

Why should the office have a system to verify that the results of diagnostic tests were given to patients?

What is the minimum amount of time that would commonly be allotted for the examination of a new patient?

What system schedules three or four patients every half hour, who are seen in the order they arrive?

Describe the implications of HIPAA for the medical assistant in various medical settings

When appointments are changed or cancelled in a computer appointment scheduling program, the original appointment remains visible, but appears in a different color.

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Open hours

What interval(s) is/are commonly used in a manual appointment book or computer schedule?

Which of the following are included as established patients?

Which of the following adult patients should be seen by the physician on the day the patient calls, if possible?

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Wave scheduling

Discuss referral process for patients in a managed care program

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Fixed appointment scheduling

If a patient will be admitted to the hospital, admitting orders must be telephoned or faxed from the attending physician's office before the patient is admitted.

Which of the following is NOT A guideline for appointment scheduling?

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Time-specified scheduling

Discuss pros and cons of various types of appointment management systems

Describe procedures for implementing both managed care and insurance plans

When a patient does not keep an appointment or call to cancel, what should the medical assistant do?

Identify critical information required for scheduling patient admissions and/or procedures

The Health Care System

The Professional Medical Assistant

Ethics and Law for the Medical Office

Interacting With Patients

Introduction to Anatomy and Physiology

Integumentary System

Skeletal System

Muscular System

Nervous System

The Senses

Endocrine System

Circulatory System

Respiratory System

Digestive System

Urinary System

Reproductive System

Medical Asepsis and the Osha Standard

Sterilization and Disinfection

Vital Signs

The Physical Examination

Eye and Ear Assessment and Procedures

Physical Agents to Promote Tissue Healing

The Gynecologic Examination and Prenatal Care

The Pediatric Examination

Minor Office Surgery

Administration of Medication and Intravenous Therapy

Cardiopulmonary Procedures

Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging

Introduction to the Clinical Laboratory

Urinalysis

Phlebotomy

Hematology

Blood Chemistry and Immunology

Medical Microbiology

Emergency Medical Procedures

The Medical Record

Patient Reception

Medical Office Computerization

Telephone Techniques

Medical Records Management

Written Communications

Mail

Managing Practice Finances

Medical Coding

Medical Insurance

Billing and Collections

The Medical Assistant As Office Manager

Emergency Protective Practices for the Medical Office

Obtaining Employment

Filters