Question 1

If an unscheduled patient comes to the office but does not appear to be ill, what should the medical assistant do?

Accepted Answer

A)  Plan to fit the patient in between patients 
B)  Allow the patient to wait until the end of office hours to be seen as the last patient of the day 
C)  Tell the patient that he can wait to see if there is a cancellation or missed appointment 
D)  Explain that patients are seen with appointments only, and give the patient the first available appointment 
A)  Plan to fit the patient in between patients 
B)  Allow the patient to wait until the end of office hours to be seen as the last patient of the day 
C)  Tell the patient that he can wait to see if there is a cancellation or missed appointment 
D)  Explain that patients are seen with appointments only, and give the patient the first available appointment

Question 2

What is the goal of stream scheduling?

Accepted Answer

A)  To schedule the same amount of time for each appointment 
B)  To be sure that there is always a patient waiting to see the physician 
C)  To give the physician time to respond to telephone messages between patients 
D)  To schedule patients so that there is a steady flow of patients moving through the office 
A)  To schedule the same amount of time for each appointment 
B)  To be sure that there is always a patient waiting to see the physician 
C)  To give the physician time to respond to telephone messages between patients 
D)  To schedule patients so that there is a steady flow of patients moving through the office

Question 3

How long in advance can patients usually schedule appointments?

Accepted Answer

A)  Up to 3 months 
B)  Up to 6 months 
C)  Up to 12 months 
D)  Up to 2 years 
A)  Up to 3 months 
B)  Up to 6 months 
C)  Up to 12 months 
D)  Up to 2 years

Question 4

If a patient telephones the medical office with a serious medical problem, the medical assistant should instruct the patient to come to the office immediately.

Accepted Answer

A) True 
 B)False

Question 5

Explain how the following impact the medical assistant's practice and give examples (b. Malpractice)

Accepted Answer

Malpractice can have a significant impac

Question 6

When scheduling surgery for a patient, what information should be provided in addition to the type of surgery, name of the surgery, and name of the surgeon and any assistant surgeon?

Accepted Answer

A)  The insurance prior authorization number 
B)  The exact date that the surgeon wants to perform the surgery 
C)  The name and telephone number of the patient's next of kin 
D)  Whether the patient has completed a living will or health care proxy 
E)  All of the above 
A)  The insurance prior authorization number 
B)  The exact date that the surgeon wants to perform the surgery 
C)  The name and telephone number of the patient's next of kin 
D)  Whether the patient has completed a living will or health care proxy 
E)  All of the above

Question 7

Describe scheduling guidelines

Accepted Answer

Scheduling guidelines are a set of princ

Question 8

Medical Law and Ethics

Accepted Answer

It seems like there might have been a mi

Question 9

What is the name for scheduling patients with similar problems or conditions on certain days?

Accepted Answer

A)  Wave 
B)  Clustering 
C)  Modified wave 
D)  Stream 
A)  Wave 
B)  Clustering 
C)  Modified wave 
D)  Stream

Question 10

Explore issue of confidentiality as it applies to the medical assistant

Accepted Answer

As a medical assistant, confidentiality

Question 11

Where does the medical assistant record the appointments when a manual system is used for scheduling?

Accepted Answer

A)  Spiral-bound appointment book 
B)  Computer program for keeping track of appointments 
C)  Both of the above 
D)  None of the above 
A)  Spiral-bound appointment book 
B)  Computer program for keeping track of appointments 
C)  Both of the above 
D)  None of the above

Question 12

Which of the following reasons for an office visit will require the most time?

Accepted Answer

A)  An immunization 
B)  A postoperative checkup 
C)  A complete physical examination 
D)  A follow-up visit for hypertension 
A)  An immunization 
B)  A postoperative checkup 
C)  A complete physical examination 
D)  A follow-up visit for hypertension

Question 13

If an office uses a modified wave scheduling system, how many patients are given individual appointment times?

Accepted Answer

A)  No patients (0%) 
B)  All patients (100%) 
C)  Most patients (80-90%) 
D)  About half of the patients (50%) 
A)  No patients (0%) 
B)  All patients (100%) 
C)  Most patients (80-90%) 
D)  About half of the patients (50%)

Exam 40: Scheduling Appointments

If an unscheduled patient comes to the office but does not appear to be ill, what should the medical assistant do?

What is the goal of stream scheduling?

How long in advance can patients usually schedule appointments?

If a patient telephones the medical office with a serious medical problem, the medical assistant should instruct the patient to come to the office immediately.

Explain how the following impact the medical assistant's practice and give examples (b. Malpractice)

When scheduling surgery for a patient, what information should be provided in addition to the type of surgery, name of the surgery, and name of the surgeon and any assistant surgeon?

Describe scheduling guidelines

Medical Law and Ethics

What is the name for scheduling patients with similar problems or conditions on certain days?

Explore issue of confidentiality as it applies to the medical assistant

Where does the medical assistant record the appointments when a manual system is used for scheduling?

Which of the following reasons for an office visit will require the most time?

If an office uses a modified wave scheduling system, how many patients are given individual appointment times?

The Health Care System

The Professional Medical Assistant

Ethics and Law for the Medical Office

Interacting With Patients

Introduction to Anatomy and Physiology

Integumentary System

Skeletal System

Muscular System

Nervous System

The Senses

Endocrine System

Circulatory System

Respiratory System

Digestive System

Urinary System

Reproductive System

Medical Asepsis and the Osha Standard

Sterilization and Disinfection

Vital Signs

The Physical Examination

Eye and Ear Assessment and Procedures

Physical Agents to Promote Tissue Healing

The Gynecologic Examination and Prenatal Care

The Pediatric Examination

Minor Office Surgery

Administration of Medication and Intravenous Therapy

Cardiopulmonary Procedures

Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging

Introduction to the Clinical Laboratory

Urinalysis

Phlebotomy

Hematology

Blood Chemistry and Immunology

Medical Microbiology

Emergency Medical Procedures

The Medical Record

Patient Reception

Medical Office Computerization

Telephone Techniques

Medical Records Management

Written Communications

Mail

Managing Practice Finances

Medical Coding

Medical Insurance

Billing and Collections

The Medical Assistant As Office Manager

Emergency Protective Practices for the Medical Office

Obtaining Employment

Filters