Question 1

Which statement is true of the implementation phase of strategic planning process?

Accepted Answer

A)  Often, it is the middle managers or supervisors who actually implement a strategy. 
B)  It is the second phase of the strategic planning process. 
C)  It involves securing feedback about performance. 
D)  Often, a firm attempts to define the major opportunities and threats it is likely to face in this phase. 
A)  Often, it is the middle managers or supervisors who actually implement a strategy. 
B)  It is the second phase of the strategic planning process. 
C)  It involves securing feedback about performance. 
D)  Often, a firm attempts to define the major opportunities and threats it is likely to face in this phase. A

Question 2

Supervisors are near the top of the management hierarchy.

Accepted Answer

A) True 
 B)False  False

Question 3

First-line managers most likely have _____.

Accepted Answer

A)  a more narrow span of control than top-level managers 
B)  a wider span of control than top-level managers 
C)  no span of control 
D)  the same span of control as that of top-level managers 
A)  a more narrow span of control than top-level managers 
B)  a wider span of control than top-level managers 
C)  no span of control 
D)  the same span of control as that of top-level managers B

Question 4

As the first step in the strategic planning process, Delta Corp. identifies its intentions and aims. It conducts a SWOT analysis to identify its internal strengths and weaknesses and external threats and opportunities. It then develops objectives. What is the next step Delta should take in this process?

Accepted Answer

A)  It should assess its competitive position. 
B)  It should identify ways to differentiate itself from its competitors. 
C)  It should evaluate the results and modify its strategies as necessary. 
D)  It should benchmark its competitors' strategies. 
A)  It should assess its competitive position. 
B)  It should identify ways to differentiate itself from its competitors. 
C)  It should evaluate the results and modify its strategies as necessary. 
D)  It should benchmark its competitors' strategies.

Question 5

Once a manager has determined the problem or opportunity, the next step in the decision-making process is to _____.

Accepted Answer

A)  create a contingency plan 
B)  develop possible courses of action 
C)  identify the threats 
D)  recognize the strengths 
A)  create a contingency plan 
B)  develop possible courses of action 
C)  identify the threats 
D)  recognize the strengths

Question 6

Paloma is reorganizing the sales force for her wholesale office supplies. She has decided to divide the sales force into three groups: one specializing in educational sales, the second on government offices, and the third focusing on business customers. Which form of departmentalization is Paloma using?

Accepted Answer

A)  Geographical 
B)  Customer 
C)  Process 
D)  Functional 
A)  Geographical 
B)  Customer 
C)  Process 
D)  Functional

Question 7

Who among the following is most likely to have the free-reign style of leadership?

Accepted Answer

A)  Gia makes decisions with little or no consultation from her employees. 
B)  Aaron encourages employees' participation in decision making. 
C)  Syed expects his employees to make their own decisions. 
D)  Nazneen shares authority and responsibility with her employees. 
A)  Gia makes decisions with little or no consultation from her employees. 
B)  Aaron encourages employees' participation in decision making. 
C)  Syed expects his employees to make their own decisions. 
D)  Nazneen shares authority and responsibility with her employees.

Question 8

A company that is based on a direct flow of authority from the top executive to subordinates is known as a _____ organization.

Accepted Answer

A)  matrix 
B)  committee 
C)  line 
D)  line-and-staff 
A)  matrix 
B)  committee 
C)  line 
D)  line-and-staff

Question 9

CEOs spend most of their time on strategic planning.

Accepted Answer

A) True 
 B)False

Question 10

An organization's system of principles, beliefs, and values is called _____.

Accepted Answer

A)  corporate culture 
B)  the chain of command 
C)  management hierarchy 
D)  the organizational structure 
A)  corporate culture 
B)  the chain of command 
C)  management hierarchy 
D)  the organizational structure

Question 11

Solomon's firm is divided into work units representing human resources, marketing, production, and finance. This is known as _____ departmentalization.

Accepted Answer

A)  product 
B)  geographical 
C)  functional 
D)  process 
A)  product 
B)  geographical 
C)  functional 
D)  process

Question 12

When Zeenath instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Zeenath has effective _____ skills.

Accepted Answer

A)  human 
B)  conceptual 
C)  intuitive 
D)  visionary 
A)  human 
B)  conceptual 
C)  intuitive 
D)  visionary

Question 13

ASR Railway has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks. This is an example of _____ planning.

Accepted Answer

A)  contingency 
B)  tactical 
C)  strategic 
D)  operational 
A)  contingency 
B)  tactical 
C)  strategic 
D)  operational

Question 14

Departmentalization is the process of dividing work into units within an organization.

Accepted Answer

A) True 
 B)False

Question 15

Provide examples of tools managers might use to reinforce corporate culture.

Accepted Answer

Managers use symbols

Question 16

Which of the following best defines a mission statement?

Accepted Answer

A)  It identifies those with decision making authority. 
B)  It is a written explanation of an organization's business intentions and aims. 
C)  It specifies the hierarchy of managers and workers. 
D)  It is an analysis that evaluates an organization's internal weaknesses and strengths. 
A)  It identifies those with decision making authority. 
B)  It is a written explanation of an organization's business intentions and aims. 
C)  It specifies the hierarchy of managers and workers. 
D)  It is an analysis that evaluates an organization's internal weaknesses and strengths.

Question 17

Managers use symbols, rituals, ceremonies, and stories to reinforce corporate culture.

Accepted Answer

A) True 
 B)False

Question 18

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline, depending on relative demand. This is an example of _____ planning.

Accepted Answer

A)  contingency 
B)  incident 
C)  strategic 
D)  operational 
A)  contingency 
B)  incident 
C)  strategic 
D)  operational

Question 19

Julian owns a bakery and is creating a SWOT analysis to see where he can make improvements and increase sales. All of the following are threats to the success of his company EXCEPT _____.

Accepted Answer

A)  economies of scale 
B)  a downturn in the economy 
C)  regulatory changes 
D)  an enhanced market competition 
A)  economies of scale 
B)  a downturn in the economy 
C)  regulatory changes 
D)  an enhanced market competition

Question 20

Tactical planning is the primary responsibility of middle management.

Accepted Answer

A) True 
 B)False

Which statement is true of the implementation phase of strategic planning process?

Supervisors are near the top of the management hierarchy.

First-line managers most likely have _____.

Once a manager has determined the problem or opportunity, the next step in the decision-making process is to _____.

Who among the following is most likely to have the free-reign style of leadership?

A company that is based on a direct flow of authority from the top executive to subordinates is known as a _____ organization.

CEOs spend most of their time on strategic planning.

An organization's system of principles, beliefs, and values is called _____.

Solomon's firm is divided into work units representing human resources, marketing, production, and finance. This is known as _____ departmentalization.

When Zeenath instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Zeenath has effective _____ skills.

ASR Railway has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks. This is an example of _____ planning.

Departmentalization is the process of dividing work into units within an organization.

Provide examples of tools managers might use to reinforce corporate culture.

Which of the following best defines a mission statement?

Managers use symbols, rituals, ceremonies, and stories to reinforce corporate culture.

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline, depending on relative demand. This is an example of _____ planning.

Julian owns a bakery and is creating a SWOT analysis to see where he can make improvements and increase sales. All of the following are threats to the success of his company EXCEPT _____.

Tactical planning is the primary responsibility of middle management.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

Which statement is true of the implementation phase of strategic planning process?

Supervisors are near the top of the management hierarchy.

First-line managers most likely have _____.

Once a manager has determined the problem or opportunity, the next step in the decision-making process is to _____.

Who among the following is most likely to have the free-reign style of leadership?

A company that is based on a direct flow of authority from the top executive to subordinates is known as a _____ organization.

CEOs spend most of their time on strategic planning.

An organization's system of principles, beliefs, and values is called _____.

Solomon's firm is divided into work units representing human resources, marketing, production, and finance. This is known as _____ departmentalization.

When Zeenath instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Zeenath has effective _____ skills.

ASR Railway has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks. This is an example of _____ planning.

Departmentalization is the process of dividing work into units within an organization.

Provide examples of tools managers might use to reinforce corporate culture.

Which of the following best defines a mission statement?

Managers use symbols, rituals, ceremonies, and stories to reinforce corporate culture.

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline, depending on relative demand. This is an example of _____ planning.

Julian owns a bakery and is creating a SWOT analysis to see where he can make improvements and increase sales. All of the following are threats to the success of his company EXCEPT _____.

Tactical planning is the primary responsibility of middle management.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labor Relations

Top Performance Through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters