Question 1

An effective way to remedy the common information effect is to:

Accepted Answer

A)  consider the decision alternatives one at a time. 
B)  increase the time needed for discussion. 
C)  increase the size of the team. 
D)  engage in prediscussion polling. 
A)  consider the decision alternatives one at a time. 
B)  increase the time needed for discussion. 
C)  increase the size of the team. 
D)  engage in prediscussion polling. A

Question 2

A truism for optimizing the knowledge resources of a team, is that teams perform better when their members know who is good at what. Two advantages of this shared knowledge amongst team members are that unexpected problems can be solved more quickly and __________.

Accepted Answer

A)  team members can match problems with the people most likely to solve them 
B)  communication between team members becomes more contentious 
C)  managers are assigned less blame for team project failure 
D)  team members don't need to learn new skills 
A)  team members can match problems with the people most likely to solve them 
B)  communication between team members becomes more contentious 
C)  managers are assigned less blame for team project failure 
D)  team members don't need to learn new skills D

Question 3

A study at an R&D organization, where teams worked together for more than five years, revealed what?

Accepted Answer

A)  The performance of the groups increased over time, but only up to a point; after five years of working together, performance declined steeply. 
B)  The performance of the groups decreased steadily over time. 
C)  The performance of the groups remained steady over time, but declined sharply after five years of working together. 
D)  The performance of the groups increased over time in a steady, consistent fashion. 
A)  The performance of the groups increased over time, but only up to a point; after five years of working together, performance declined steeply. 
B)  The performance of the groups decreased steadily over time. 
C)  The performance of the groups remained steady over time, but declined sharply after five years of working together. 
D)  The performance of the groups increased over time in a steady, consistent fashion. A

Question 4

In regards to the common information effect, what is the main problem with an uneven distribution of information?

Accepted Answer

A)  Some team members are willing to share information with others, but some are not. 
B)  Certain pieces of information get more time, attention, and emphasis than alternative pieces of information. 
C)  The collective intelligence between the partners can be unbalanced. 
D)  Certain group members can be uninterested in the discussion and not want to participate. 
A)  Some team members are willing to share information with others, but some are not. 
B)  Certain pieces of information get more time, attention, and emphasis than alternative pieces of information. 
C)  The collective intelligence between the partners can be unbalanced. 
D)  Certain group members can be uninterested in the discussion and not want to participate.

Question 5

Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System:

Accepted Answer

A)  Molly keeps track of all her own work files by an elaborate cross-referencing system. 
B)  Tom secretly stashes away all of the new business leads, so that he can follow up with them himself. 
C)  Karen keeps records on customer satisfaction reviews, and Kari keeps records on product reliability, but neither are aware of this. 
D)  Julia has considerable experience in product engineering and Nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other's skill set. 
A)  Molly keeps track of all her own work files by an elaborate cross-referencing system. 
B)  Tom secretly stashes away all of the new business leads, so that he can follow up with them himself. 
C)  Karen keeps records on customer satisfaction reviews, and Kari keeps records on product reliability, but neither are aware of this. 
D)  Julia has considerable experience in product engineering and Nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other's skill set.

Question 6

Message recipients often hear what they want to hear when receiving messages, and interpret the neutral facts about a topic in a way that is favorable toward their own opinions or position. This communication bias is known as:

Accepted Answer

A)  message distortion. 
B)  indirect speech acts. 
C)  biased interpretation. 
D)  illusion of transparency. 
A)  message distortion. 
B)  indirect speech acts. 
C)  biased interpretation. 
D)  illusion of transparency.

Question 7

For teams to be effective in their work, they need to have a shared knowledge base. However, the shared knowledge base that governs a team is only as adequate as its:

Accepted Answer

A)  employee experiences. 
B)  behavioral stability. 
C)  communication system. 
D)  team learning. 
A)  employee experiences. 
B)  behavioral stability. 
C)  communication system. 
D)  team learning.

Question 8

There are several biases of human communication, which affect team performance. All of the following are known threats or biases to effective communication in groups EXCEPT:

Accepted Answer

A)  message tuning-tendency for senders to tailor messages for specific recipients. 
B)  message distortion-message senders present information in a way that recipients will like it. 
C)  biased interpretation-recipients hear what they want when receiving messages. 
D)  absorptive capacity-people experience information overload when listening to another team member. 
A)  message tuning-tendency for senders to tailor messages for specific recipients. 
B)  message distortion-message senders present information in a way that recipients will like it. 
C)  biased interpretation-recipients hear what they want when receiving messages. 
D)  absorptive capacity-people experience information overload when listening to another team member.

Question 9

Regarding information dependence issues, which of the following examples best illustrates the concept of a hidden profile?

Accepted Answer

A)  Mary, Talia, and Sue have researched where the company retreat should be held this year, and they seem to agree on the location. However, Talia has found out some information that she hasn't yet shared with the group; a motorcycle convention at the same time and location as their retreat, which, if shared, will probably contradict the team's common choice. 
B)  Kelly, Bob and Dan have separately researched options for next year's company retreat. Each team member has unique information regarding the choices for the event location. No one location seems to be the best choice for the retreat. 
C)  Carl, David, and Jean are considering six pieces of information regarding the decision about the location of their company retreat. Even though each piece of decision criteria seems to be of equal importance, Dan and Carl have been overemphasizing the importance of access to nature trails. Mary feels pressured to overweigh this individual decision point at the expense of other criteria. 
D)  Ted, Paul, and Laurel together have done their research about the choices for the location of the company retreat. Each person knows the same information, both good and bad, as the other group members. 
A)  Mary, Talia, and Sue have researched where the company retreat should be held this year, and they seem to agree on the location. However, Talia has found out some information that she hasn't yet shared with the group; a motorcycle convention at the same time and location as their retreat, which, if shared, will probably contradict the team's common choice. 
B)  Kelly, Bob and Dan have separately researched options for next year's company retreat. Each team member has unique information regarding the choices for the event location. No one location seems to be the best choice for the retreat. 
C)  Carl, David, and Jean are considering six pieces of information regarding the decision about the location of their company retreat. Even though each piece of decision criteria seems to be of equal importance, Dan and Carl have been overemphasizing the importance of access to nature trails. Mary feels pressured to overweigh this individual decision point at the expense of other criteria. 
D)  Ted, Paul, and Laurel together have done their research about the choices for the location of the company retreat. Each person knows the same information, both good and bad, as the other group members.

Question 10

A team with a high adaptive capacity brings what capability to their organization?

Accepted Answer

A)  Knowledge capacity 
B)  Ability to change or shift their strategy in the face of upheaval 
C)  Team's capacity to assimilate new knowledge 
D)  Team's capacity to apply new information and knowledge 
A)  Knowledge capacity 
B)  Ability to change or shift their strategy in the face of upheaval 
C)  Team's capacity to assimilate new knowledge 
D)  Team's capacity to apply new information and knowledge

Question 11

What is one of the best ways for improving the quality of pooled information collected during a collaborative problem-solving session?

Accepted Answer

A)  Allow the group to have an unstructured method for gathering and sharing information. 
B)  The group shares ideas in the moment they occur to them. 
C)  Allow individual group members the time to internally recall and record details or observations to be shared later with the group. 
D)  Have teams pair off, and create collaborative observations to be shared later with the group as a whole. 
A)  Allow the group to have an unstructured method for gathering and sharing information. 
B)  The group shares ideas in the moment they occur to them. 
C)  Allow individual group members the time to internally recall and record details or observations to be shared later with the group. 
D)  Have teams pair off, and create collaborative observations to be shared later with the group as a whole.

Question 12

The common information effect is best described as the tendency for groups to:

Accepted Answer

A)  spend too long attempting to reach consensus on a problem. 
B)  consider and implement solutions that other groups have used rather than experiment with novel solutions. 
C)  want to delay making important decisions, even when they have all of the relevant information necessary to make a decision. 
D)  discuss and consider information that they all have in common more than unique information that only one person in the group may be aware of). 
A)  spend too long attempting to reach consensus on a problem. 
B)  consider and implement solutions that other groups have used rather than experiment with novel solutions. 
C)  want to delay making important decisions, even when they have all of the relevant information necessary to make a decision. 
D)  discuss and consider information that they all have in common more than unique information that only one person in the group may be aware of).

Question 13

The uneven communication problem is the fact that:

Accepted Answer

A)  our verbal communication skills are not as consistent as we think they are. 
B)  in most groups, a minority of people do a majority of the talking. 
C)  different people emerge as the dominant people in teams across time. 
D)  people are less direct in their communication, but direct speech acts would increase accuracy. 
A)  our verbal communication skills are not as consistent as we think they are. 
B)  in most groups, a minority of people do a majority of the talking. 
C)  different people emerge as the dominant people in teams across time. 
D)  people are less direct in their communication, but direct speech acts would increase accuracy.

Question 14

A transactive memory system, or TMS, is a shared system for attending to, encoding, storing, processing, and retrieving information. In one investigation, teams were asked to assemble radios without written instructions. The most effective group was given what type of training experience before "group test day"?

Accepted Answer

A)  Members received their training individually. 
B)  Members received team training, but were re-assembled into different groups for test day. 
C)  Members received team training and were assigned to work with same team on test day. 
D)  Members received their training individually, and also underwent a trust-building workshop as a team prior to test day. 
A)  Members received their training individually. 
B)  Members received team training, but were re-assembled into different groups for test day. 
C)  Members received team training and were assigned to work with same team on test day. 
D)  Members received their training individually, and also underwent a trust-building workshop as a team prior to test day.

Question 15

A situational example of team putting knowledge to practice through knowledge adaptation is:

Accepted Answer

A)  a manager discovers, by lots of personal research, that his department has created a new type of adhesive that is not sticky when wet but very sticky when dry. The manager challenges himself and his employees to improvise fixes to an employee's broken bicycle with this product. 
B)  a manager challenges the use of a newly, developed fixture at her departmental status meeting. This manager pushes the fixture design department to keep refining the design with new parameters in mind. 
C)  in order to shorten his team's R&D phase, a manager visits the company archives and researches past formulas that led to unsuccessful results. 
D)  a manager finds out that their newest product is not doing well in the market. He pushes the team to take a new look at their product research, and make changes to the product based on the team expanding their knowledge of marketplace trends. 
A)  a manager discovers, by lots of personal research, that his department has created a new type of adhesive that is not sticky when wet but very sticky when dry. The manager challenges himself and his employees to improvise fixes to an employee's broken bicycle with this product. 
B)  a manager challenges the use of a newly, developed fixture at her departmental status meeting. This manager pushes the fixture design department to keep refining the design with new parameters in mind. 
C)  in order to shorten his team's R&D phase, a manager visits the company archives and researches past formulas that led to unsuccessful results. 
D)  a manager finds out that their newest product is not doing well in the market. He pushes the team to take a new look at their product research, and make changes to the product based on the team expanding their knowledge of marketplace trends.

Question 16

An example of the curse of knowledge is a:

Accepted Answer

A)  professor who believes his or her teaching ratings are higher than they actually are. 
B)  professor who understands an idea perfectly, but cannot explain it clearly to students. 
C)  team member who knows a potentially damaging piece of information, but cannot reveal it to the team. 
D)  leader who knows how to solve a problem, but must let the team solve the problem themselves. 
A)  professor who believes his or her teaching ratings are higher than they actually are. 
B)  professor who understands an idea perfectly, but cannot explain it clearly to students. 
C)  team member who knows a potentially damaging piece of information, but cannot reveal it to the team. 
D)  leader who knows how to solve a problem, but must let the team solve the problem themselves.

Question 17

Which is the best example of the communication bias termed "message tuning"?

Accepted Answer

A)  The concierge at a hotel gives a tourist directions: "Turn right when you see that big tree that the city pruned last week." 
B)  A New York cab driver gives elaborate directions to the Empire State building to a New York police officer. 
C)  A store owner gives elaborate street directions to Madison Square Garden to a gentleman from Wisconsin, 
D)  A docent at the Met tells an electrician that the outlet next to "the newly acquired Renior" is the one that needs repair. 
A)  The concierge at a hotel gives a tourist directions: "Turn right when you see that big tree that the city pruned last week." 
B)  A New York cab driver gives elaborate directions to the Empire State building to a New York police officer. 
C)  A store owner gives elaborate street directions to Madison Square Garden to a gentleman from Wisconsin, 
D)  A docent at the Met tells an electrician that the outlet next to "the newly acquired Renior" is the one that needs repair.

Question 18

Key indicators of involvement in an experienced community of practice the person's level of engagement with the given practice community) are a shared vocabulary, recall of previous lessons, learning from one another, and:

Accepted Answer

A)  beliefs leading to different scanning orientations. 
B)  performance under pressure. 
C)  open communication. 
D)  diversity of knowledge. 
A)  beliefs leading to different scanning orientations. 
B)  performance under pressure. 
C)  open communication. 
D)  diversity of knowledge.

Question 19

Which of the following strategies for reducing the common information effect has been found to be most effective?

Accepted Answer

A)  Increase the amount of discussion. 
B)  Put the team leader in the position of information manager. 
C)  Increase the size of the team. 
D)  Increase information load. 
A)  Increase the amount of discussion. 
B)  Put the team leader in the position of information manager. 
C)  Increase the size of the team. 
D)  Increase information load.

Question 20

When a team consists of members who come from different functional areas, with different areas of expertise, different information, different priorities, and different perceptions of problems and opportunities, the __________ is exacerbated.

Accepted Answer

A)  saying is believing effect 
B)  information dependence problem 
C)  uneven communication problem 
D)  indirect speech acts effect 
A)  saying is believing effect 
B)  information dependence problem 
C)  uneven communication problem 
D)  indirect speech acts effect

An effective way to remedy the common information effect is to:

A truism for optimizing the knowledge resources of a team, is that teams perform better when their members know who is good at what. Two advantages of this shared knowledge amongst team members are that unexpected problems can be solved more quickly and __________.

A study at an R&D organization, where teams worked together for more than five years, revealed what?

In regards to the common information effect, what is the main problem with an uneven distribution of information?

Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System:

Message recipients often hear what they want to hear when receiving messages, and interpret the neutral facts about a topic in a way that is favorable toward their own opinions or position. This communication bias is known as:

For teams to be effective in their work, they need to have a shared knowledge base. However, the shared knowledge base that governs a team is only as adequate as its:

There are several biases of human communication, which affect team performance. All of the following are known threats or biases to effective communication in groups EXCEPT:

Regarding information dependence issues, which of the following examples best illustrates the concept of a hidden profile?

A team with a high adaptive capacity brings what capability to their organization?

What is one of the best ways for improving the quality of pooled information collected during a collaborative problem-solving session?

The common information effect is best described as the tendency for groups to:

The uneven communication problem is the fact that:

A situational example of team putting knowledge to practice through knowledge adaptation is:

An example of the curse of knowledge is a:

Which is the best example of the communication bias termed "message tuning"?

Key indicators of involvement in an experienced community of practice the person's level of engagement with the given practice community) are a shared vocabulary, recall of previous lessons, learning from one another, and:

Which of the following strategies for reducing the common information effect has been found to be most effective?

When a team consists of members who come from different functional areas, with different areas of expertise, different information, different priorities, and different perceptions of problems and opportunities, the __________ is exacerbated.

Teams in Organizations: Facts and Myths

Performance and Productivity

Rewarding Teamwork: Compensation and Performance Appraisals

Designing the Team: Tasks, People, and Processes

Team Identity, Emotion, and Development

Team Decision Making: Pitfalls and Solutions

Conflict in Teams

Creativity

Networking, Social Capital, and Integrating Across Teams

Leadership: Managing the Paradox

Interteam Relations

Teaming Across Distance and Culture

Filters

Exam 6: Sharpening the Team and Mind: Communication and Collective Intelligence

An effective way to remedy the common information effect is to:

A truism for optimizing the knowledge resources of a team, is that teams perform better when their members know who is good at what. Two advantages of this shared knowledge amongst team members are that unexpected problems can be solved more quickly and __________.

A study at an R&D organization, where teams worked together for more than five years, revealed what?

In regards to the common information effect, what is the main problem with an uneven distribution of information?

Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System:

Message recipients often hear what they want to hear when receiving messages, and interpret the neutral facts about a topic in a way that is favorable toward their own opinions or position. This communication bias is known as:

For teams to be effective in their work, they need to have a shared knowledge base. However, the shared knowledge base that governs a team is only as adequate as its:

There are several biases of human communication, which affect team performance. All of the following are known threats or biases to effective communication in groups EXCEPT:

Regarding information dependence issues, which of the following examples best illustrates the concept of a hidden profile?

A team with a high adaptive capacity brings what capability to their organization?

What is one of the best ways for improving the quality of pooled information collected during a collaborative problem-solving session?

The common information effect is best described as the tendency for groups to:

The uneven communication problem is the fact that:

A situational example of team putting knowledge to practice through knowledge adaptation is:

An example of the curse of knowledge is a:

Which is the best example of the communication bias termed "message tuning"?

Key indicators of involvement in an experienced community of practice the person's level of engagement with the given practice community) are a shared vocabulary, recall of previous lessons, learning from one another, and:

Which of the following strategies for reducing the common information effect has been found to be most effective?

When a team consists of members who come from different functional areas, with different areas of expertise, different information, different priorities, and different perceptions of problems and opportunities, the __________ is exacerbated.

Teams in Organizations: Facts and Myths

Performance and Productivity

Rewarding Teamwork: Compensation and Performance Appraisals

Designing the Team: Tasks, People, and Processes

Team Identity, Emotion, and Development

Team Decision Making: Pitfalls and Solutions

Conflict in Teams

Creativity

Networking, Social Capital, and Integrating Across Teams

Leadership: Managing the Paradox

Interteam Relations

Teaming Across Distance and Culture

Filters