Question 1

Discuss the less effective assertive communication styles used in the workplace.

Accepted Answer

The less effective assertive communication styles used in the workplace are passive, aggressive, and passive-aggressive communication.Passive communication is the style whereby the individual does not let others know directly what he or she wants or needs.Aggressive communication is a forceful style with others that expresses dominance and even anger.The needs and wants of others are ignored.Passive-aggressive communication is the style whereby the individual avoids giving direct responses to other's requests or feedback.

Question 2

Discuss information richness and provide examples of rich and lean communication channels.

Accepted Answer

Information richness is the potential information-carrying capacity of data.The richest channel of communication is face-to-face while the leanest channels are impersonal static channels like fliers or bulletins.

Question 3

Body movements, eye contact, and tone of voice are components of

Accepted Answer

A)  MBWA. 
B)  nonverbal communication. 
C)  aggressive communication. 
D)  disruptive communication. 
A)  MBWA. 
B)  nonverbal communication. 
C)  aggressive communication. 
D)  disruptive communication. B

Question 4

Cliques can

Accepted Answer

A)  create social tension between the members of the clique and those excluded. 
B)  can be disruptive to employee morale. 
C)  form as a result of friendships between employees. 
D)  all of the above 
A)  create social tension between the members of the clique and those excluded. 
B)  can be disruptive to employee morale. 
C)  form as a result of friendships between employees. 
D)  all of the above

Question 5

Which of the following is a dysfunctional communication style?

Accepted Answer

A)  Passive 
B)  Aggressive 
C)  Passive-aggressive 
D)  all of the above 
A)  Passive 
B)  Aggressive 
C)  Passive-aggressive 
D)  all of the above

Question 6

Sam Walton used ________ to learn what front-line employees were thinking about and see if they needed help with problems.

Accepted Answer

A)  the grapevine 
B)  MBWA 
C)  cliques 
D)  suggestion boxes 
A)  the grapevine 
B)  MBWA 
C)  cliques 
D)  suggestion boxes

Question 7

What are some of the challenges of using e-mail?

Accepted Answer

E-mail can contribute to information ove

Question 8

Prolonged eye contact in business communication

Accepted Answer

A)  is generally recommended. 
B)  may be interpreted as aggressiveness. 
C)  is a form of sexual harassment. 
D)  communicates lack of interest. 
A)  is generally recommended. 
B)  may be interpreted as aggressiveness. 
C)  is a form of sexual harassment. 
D)  communicates lack of interest.

Question 9

The potential information-carrying capacity of data refers to

Accepted Answer

A)  constructive feedback. 
B)  information richness. 
C)  communication channel effectiveness. 
D)  channel efficiency. 
A)  constructive feedback. 
B)  information richness. 
C)  communication channel effectiveness. 
D)  channel efficiency.

Question 10

What are the advantages of written communication over face-to-face communication? What are the limitations?

Accepted Answer

The advantages written communications ha

Question 11

Feelings are more likely to be communicated

Accepted Answer

A)  verbally. 
B)  in written documents. 
C)  nonverbally. 
D)  electronically. 
A)  verbally. 
B)  in written documents. 
C)  nonverbally. 
D)  electronically.

Question 12

There is a high level of interactivity between the sender and receiver in

Accepted Answer

A)  face-to-face communication. 
B)  bulletin boards. 
C)  electronic newsletters. 
D)  Facebook postings. 
A)  face-to-face communication. 
B)  bulletin boards. 
C)  electronic newsletters. 
D)  Facebook postings.

Question 13

Lean communication channels provide opportunities for feedback, provide a full range of visual and audio information, and personalize the message for the receiver.

Accepted Answer

A) True 
 B)False

Question 14

Horizontal communication plays an important role in slimmer organizations with fewer levels.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a decoding barrier?

Accepted Answer

A)  The sender sends a message to an uninterested audience. 
B)  The poor reading skills of an employee prevent him from using a safety manual. 
C)  The sender uses vocabulary that is too technical for the audience. 
D)  A written memo that is inadequate for explaining complicated changes is used to update employee benefits information. 
A)  The sender sends a message to an uninterested audience. 
B)  The poor reading skills of an employee prevent him from using a safety manual. 
C)  The sender uses vocabulary that is too technical for the audience. 
D)  A written memo that is inadequate for explaining complicated changes is used to update employee benefits information.

Question 16

When John encodes a message to send to Jim, he can make sure the true meaning is received by using

Accepted Answer

A)  decoding. 
B)  feedback. 
C)  one-way communication channels. 
D)  noise. 
A)  decoding. 
B)  feedback. 
C)  one-way communication channels. 
D)  noise.

Question 17

When the Acme Company sends a company-wide e-mail to announce an acquisition, they are using

Accepted Answer

A)  noise. 
B)  decoding. 
C)  two-way communication. 
D)  one-way communication. 
A)  noise. 
B)  decoding. 
C)  two-way communication. 
D)  one-way communication.

Question 18

Lean communication channels

Accepted Answer

A)  provide opportunities for feedback. 
B)  are impersonal. 
C)  personalize the message for the receiver. 
D)  all of the above 
A)  provide opportunities for feedback. 
B)  are impersonal. 
C)  personalize the message for the receiver. 
D)  all of the above

Question 19

Emoticons

Accepted Answer

A)  are generally used only by virtual teams. 
B)  are not universally understood. 
C)  cannot communicate emotion. 
D)  all of the above 
A)  are generally used only by virtual teams. 
B)  are not universally understood. 
C)  cannot communicate emotion. 
D)  all of the above

Question 20

To more effectively use e-mail

Accepted Answer

A)  create electronic files to store important messages for future retrieval. 
B)  protect sensitive documents with encryption software. 
C)  avoid sending messages written in all capitals. 
D)  all of the above 
A)  create electronic files to store important messages for future retrieval. 
B)  protect sensitive documents with encryption software. 
C)  avoid sending messages written in all capitals. 
D)  all of the above

Discuss the less effective assertive communication styles used in the workplace.

Discuss information richness and provide examples of rich and lean communication channels.

Body movements, eye contact, and tone of voice are components of

Cliques can

Which of the following is a dysfunctional communication style?

Sam Walton used ________ to learn what front-line employees were thinking about and see if they needed help with problems.

What are some of the challenges of using e-mail?

Prolonged eye contact in business communication

The potential information-carrying capacity of data refers to

What are the advantages of written communication over face-to-face communication? What are the limitations?

Feelings are more likely to be communicated

There is a high level of interactivity between the sender and receiver in

Lean communication channels provide opportunities for feedback, provide a full range of visual and audio information, and personalize the message for the receiver.

Horizontal communication plays an important role in slimmer organizations with fewer levels.

Which of the following is a decoding barrier?

When John encodes a message to send to Jim, he can make sure the true meaning is received by using

When the Acme Company sends a company-wide e-mail to announce an acquisition, they are using

Lean communication channels

Emoticons

To more effectively use e-mail

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

Filters

Exam 14: Managing Communication

Discuss the less effective assertive communication styles used in the workplace.

Discuss information richness and provide examples of rich and lean communication channels.

Body movements, eye contact, and tone of voice are components of

Cliques can

Which of the following is a dysfunctional communication style?

Sam Walton used ________ to learn what front-line employees were thinking about and see if they needed help with problems.

What are some of the challenges of using e-mail?

Prolonged eye contact in business communication

The potential information-carrying capacity of data refers to

What are the advantages of written communication over face-to-face communication? What are the limitations?

Feelings are more likely to be communicated

There is a high level of interactivity between the sender and receiver in

Lean communication channels provide opportunities for feedback, provide a full range of visual and audio information, and personalize the message for the receiver.

Horizontal communication plays an important role in slimmer organizations with fewer levels.

Which of the following is a decoding barrier?

When John encodes a message to send to Jim, he can make sure the true meaning is received by using

When the Acme Company sends a company-wide e-mail to announce an acquisition, they are using

Lean communication channels

Emoticons

To more effectively use e-mail

Management and Its Evolution

The Culture of Management

Managing Social Responsibility and Ethics

Managing Organizational Culture and Change

Managing the Planning Process

Decision Making

Strategic Management

Entrepreneurship and Innovation

Managing the Structure and Design of Organizations

Human Resource Management

Managing Employee Diversity

Leadership in Management

Managing Teams

Operation and Information System Management

Filters