Exam 8: Enhancing Relationships

When a participant in a conflict uses a style that views the conflict as a set of problems to be solved, rather than a competition, that person is using a _____ style.

What type of conflict stems from differences in ideas, definitions, perceptions, or goals?

According to Knapp and Vangelisti, relational escalation occurs in _____ stages.

When neither person feels like the issue has been addressed but merely postponed, it demonstrates the _____ conflict style.

What techniques are involved in the cooperative style of managing conflict?

Karla and David are having a conflict over who should wash the dishes. Karla says to David, "You're just like your brother. You're lazy and don't care about anyone except for yourself. Your entire family is worthless!" This is an example of which of the following?

Intractable conflict is also called ___ conflict.

Renata knows it is important to remember that everyone has feelings and rights and they should always be taken into account. Renata uses _____ communication.

The term given to romantic relationships that just fade away is _____.

Olga is discussing her work schedule with her supervisor. She is not happy with her assignment and tells her supervisor, "You assign the best training dates to the people in your work group." Based on Olga's comment, what does your book recommend so she could be more effective at managing this conflict?

Distinguish between nonconfrontational, confrontational, and cooperative styles of conflict management.

The relationship formed between dating partners after their romance ends is called the _____ relationship.

One of the six hallmarks of constructive conflict identified by Wilmot and Hocker is that people change.

The predictability vs. novelty dialectic refers to the tension of giving up and alternately, maintaining our privacy.

Explain how the five Communication Principles for a Lifetime can help you enhance your friendships.

Lara has just started a new job and is feeling somewhat anxious. She can reduce her uncertainty by which passive method?

Which of the following is an appropriate example of "owning" your feelings by using an "I" message?

Which dialectic focuses on revealing information and maintaining privacy?

José cringed as he thought about going home after work. Lately, he and Cassandra spend every minute together fighting. He used to think the way she played with her food was cute; now he finds it annoying. What stage of relational de-escalation are Jose and Cassandra facing?

A basic lack of understanding can lead to pseudoconflict.