Question 1

The body of an e-mail message or memo is where readers look for deadlines and action language.

Accepted Answer

A) True 
 B)False  False

Question 2

Would you please give us your feedback on the proposed use of job sharing is an example of an appropriate ___________ command for a request e-mail.

Accepted Answer

polite
Explanation:"Would you please give us your feedback on the proposed use of job sharing" is an example of an appropriate polite command for a request e-mail.

Question 3

Good advice for e-mail is to use the "top-of-screen" test, which means

Accepted Answer

A)  beginning with a cute graphic or witty quotation to capture your reader's attention. 
B)  getting the e-mail address right. 
C)  composing offline. 
D)  conveying your purpose in the subject line and first paragraph. 
A)  beginning with a cute graphic or witty quotation to capture your reader's attention. 
B)  getting the e-mail address right. 
C)  composing offline. 
D)  conveying your purpose in the subject line and first paragraph. D

Question 4

As you compose an e-mail message during Phase 2 of the writing process, you should

Accepted Answer

A)  gather any documentation necessary to support your message. 
B)  make a brief outline of the points you want to cover in your message. 
C)  use white space to separate paragraphs. 
D)  do all of these. 
A)  gather any documentation necessary to support your message. 
B)  make a brief outline of the points you want to cover in your message. 
C)  use white space to separate paragraphs. 
D)  do all of these.

Question 5

Because the recipient's e-mail address is located in the e-mail heading, including a greeting in the message body is not necessary.

Accepted Answer

A) True 
 B)False

Question 6

E-mail and memos are standard forms of internal communication that follow similar structure and formatting.

Accepted Answer

A) True 
 B)False

Question 7

Once an e-mail message has been deleted, it can never be retrieved.

Accepted Answer

A) True 
 B)False

Question 8

____________ messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. It is like live e-mail or a text telephone call.

Accepted Answer

Instant
Explanation:Instant messaging (I

Question 9

A blog is a Web site that enables multiple users to collaboratively create and edit pages.

Accepted Answer

A) True 
 B)False

Question 10

Office Manager Jim Arnold needs feedback from his employees. To improve feedback, which of the following sentences should he include in his e-mail?

Accepted Answer

A)  What do you think about these suggestions? 
B)  If you don't respond, I will assume that you support this plan. 
C)  Please make an appointment to meet with me in my office to discuss your viewpoint on this plan. 
D)  I am confident that this plan meets with everyone's approval. 
A)  What do you think about these suggestions? 
B)  If you don't respond, I will assume that you support this plan. 
C)  Please make an appointment to meet with me in my office to discuss your viewpoint on this plan. 
D)  I am confident that this plan meets with everyone's approval.

Question 11

If you are requesting routine information or action within an organization, the direct approach works best.

Accepted Answer

A) True 
 B)False

Question 12

Although you may exchange very short instant messages, most of your writing tasks on the job will probably involve preparing e-mail messages and interoffice memos.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is the best closing for an information request?

Accepted Answer

A)  Thank you in advance for your response. 
B)  Please send me your responses to these questions at your earliest convenience. 
C)  Please send me your responses before the November 15 board meeting, during which we will select our new service provider. 
D)  I need the answers to these questions ASAP. 
A)  Thank you in advance for your response. 
B)  Please send me your responses to these questions at your earliest convenience. 
C)  Please send me your responses before the November 15 board meeting, during which we will select our new service provider. 
D)  I need the answers to these questions ASAP.

Question 14

Brianna's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Accepted Answer

A)  Make sure she's available via IM at all times so that her colleagues can always reach her. 
B)  Include both professional and personal contacts on the same IM contact list for efficiency. 
C)  Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages. 
D)  Brianna should do all of these things. 
A)  Make sure she's available via IM at all times so that her colleagues can always reach her. 
B)  Include both professional and personal contacts on the same IM contact list for efficiency. 
C)  Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages. 
D)  Brianna should do all of these things.

Question 15

When replying to a request that involves listed questions, it's best to arrange your answers in the same sequence as in the list.

Accepted Answer

A) True 
 B)False

Question 16

Rania must send a long document to her boss via e-mail. What should she do?

Accepted Answer

A)  Place the document in the body of her e-mail message. 
B)  Attach the document to the e-mail message, leaving the body of the message blank. 
C)  Attach the document to the e-mail message, including identifying information in the body. 
D)  Send it another way; e-mail is not appropriate for sending attachments. 
A)  Place the document in the body of her e-mail message. 
B)  Attach the document to the e-mail message, leaving the body of the message blank. 
C)  Attach the document to the e-mail message, including identifying information in the body. 
D)  Send it another way; e-mail is not appropriate for sending attachments.

Question 17

Writing an entire e-mail message in all capital letters may suggest to the receiver that the writer is ______________.

Accepted Answer

shouting
Explanation:All capit

Question 18

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

A)  Matthew is angry with one of his colleagues and wants to let her know exactly how he feels. 
B)  Ashley found a great political joke she wants to share with her colleagues. 
C)  Melissa must send the monthly sales data to her department. 
D)  Aidan needs to vent his frustrations about working conditions to his shift supervisor. 
A)  Matthew is angry with one of his colleagues and wants to let her know exactly how he feels. 
B)  Ashley found a great political joke she wants to share with her colleagues. 
C)  Melissa must send the monthly sales data to her department. 
D)  Aidan needs to vent his frustrations about working conditions to his shift supervisor.

Question 19

Please let me know if I may provide additional information or be of further assistance is an example of an effective, professional closing for an e-mail message or memo.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following messages is appropriate to send via e-mail?

Accepted Answer

A)  An announcement of a major benefit reduction for all employees 
B)  An announcement of a change in a meeting date 
C)  A quarterly performance appraisal of an employee 
D)  Notification of company layoff plans for the next quarter 
A)  An announcement of a major benefit reduction for all employees 
B)  An announcement of a change in a meeting date 
C)  A quarterly performance appraisal of an employee 
D)  Notification of company layoff plans for the next quarter

The body of an e-mail message or memo is where readers look for deadlines and action language.

Would you please give us your feedback on the proposed use of job sharing is an example of an appropriate ___________ command for a request e-mail.

Good advice for e-mail is to use the "top-of-screen" test, which means

As you compose an e-mail message during Phase 2 of the writing process, you should

Because the recipient's e-mail address is located in the e-mail heading, including a greeting in the message body is not necessary.

E-mail and memos are standard forms of internal communication that follow similar structure and formatting.

Once an e-mail message has been deleted, it can never be retrieved.

____________ messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. It is like live e-mail or a text telephone call.

A blog is a Web site that enables multiple users to collaboratively create and edit pages.

Office Manager Jim Arnold needs feedback from his employees. To improve feedback, which of the following sentences should he include in his e-mail?

If you are requesting routine information or action within an organization, the direct approach works best.

Although you may exchange very short instant messages, most of your writing tasks on the job will probably involve preparing e-mail messages and interoffice memos.

Which of the following is the best closing for an information request?

Brianna's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

When replying to a request that involves listed questions, it's best to arrange your answers in the same sequence as in the list.

Rania must send a long document to her boss via e-mail. What should she do?

Writing an entire e-mail message in all capital letters may suggest to the receiver that the writer is ______________.

Which of the following situations is most appropriate for sending an e-mail message?

Please let me know if I may provide additional information or be of further assistance is an example of an effective, professional closing for an e-mail message or memo.

Which of the following messages is appropriate to send via e-mail?

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

Exam 5: Electronic Messages and Digital Media

The body of an e-mail message or memo is where readers look for deadlines and action language.

Would you please give us your feedback on the proposed use of job sharing is an example of an appropriate ___________ command for a request e-mail.

Good advice for e-mail is to use the "top-of-screen" test, which means

As you compose an e-mail message during Phase 2 of the writing process, you should

Because the recipient's e-mail address is located in the e-mail heading, including a greeting in the message body is not necessary.

E-mail and memos are standard forms of internal communication that follow similar structure and formatting.

Once an e-mail message has been deleted, it can never be retrieved.

____________ messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. It is like live e-mail or a text telephone call.

A blog is a Web site that enables multiple users to collaboratively create and edit pages.

Office Manager Jim Arnold needs feedback from his employees. To improve feedback, which of the following sentences should he include in his e-mail?

If you are requesting routine information or action within an organization, the direct approach works best.

Although you may exchange very short instant messages, most of your writing tasks on the job will probably involve preparing e-mail messages and interoffice memos.

Which of the following is the best closing for an information request?

Brianna's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

When replying to a request that involves listed questions, it's best to arrange your answers in the same sequence as in the list.

Rania must send a long document to her boss via e-mail. What should she do?

Writing an entire e-mail message in all capital letters may suggest to the receiver that the writer is ______________.

Which of the following situations is most appropriate for sending an e-mail message?

Please let me know if I may provide additional information or be of further assistance is an example of an effective, professional closing for an e-mail message or memo.

Which of the following messages is appropriate to send via e-mail?

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters