Question 1

List and describe two techniques for improving nonverbal communication skills.

Accepted Answer

1. Body Language Awareness: One technique for improving nonverbal communication skills is to become more aware of your own body language and the body language of others. This includes paying attention to your posture, facial expressions, gestures, and eye contact. By being mindful of these nonverbal cues, you can better control and adjust your own body language to convey the message you want to send. Additionally, being able to interpret the body language of others can help you better understand their feelings and intentions.

2. Practice Active Listening: Another technique for improving nonverbal communication skills is to practice active listening. This involves not only listening to the words someone is saying, but also paying attention to their nonverbal cues, such as their tone of voice, facial expressions, and body language. By actively listening and responding to these nonverbal cues, you can show that you are engaged and interested in the conversation, which can help to build rapport and understanding with the other person. Additionally, being able to accurately interpret nonverbal cues can help you better understand the underlying emotions and messages being conveyed.

Question 2

Which of the following is an independent clause?

Accepted Answer

A)  When you receive the request for your budget reduction plan. 
B)  After closing several branch offices to conserve resources. 
C)  The restructuring plan will save money but cost jobs. 
D)  Because we are hoping to retain as many positions as possible. 
A)  When you receive the request for your budget reduction plan. 
B)  After closing several branch offices to conserve resources. 
C)  The restructuring plan will save money but cost jobs. 
D)  Because we are hoping to retain as many positions as possible. A

Question 3

Which of the following sentences best demonstrates the "you" view?

Accepted Answer

A)  You will receive a complimentary printer with your purchase of a Dell laptop computer. 
B)  Dell offers free printers with the purchase of any Dell laptop computer. 
C)  We can't provide a free printer with your purchase of a PDA. 
D)  The offer for a free printer expired on September 30; you should have checked the advertisement before ordering. 
A)  You will receive a complimentary printer with your purchase of a Dell laptop computer. 
B)  Dell offers free printers with the purchase of any Dell laptop computer. 
C)  We can't provide a free printer with your purchase of a PDA. 
D)  The offer for a free printer expired on September 30; you should have checked the advertisement before ordering. C

Question 4

Which of the following best demonstrates concise writing?

Accepted Answer

A)  There are several things that each and every employee must know about workplace hazards. 
B)  The directors are of the opinion that HAZMAT training is absolutely essential. 
C)  Although this training is a company requirement, it must be completed at the employee's expense. 
D)  This is to inform you that until such time as training is completed, pay raises will be withheld. 
A)  There are several things that each and every employee must know about workplace hazards. 
B)  The directors are of the opinion that HAZMAT training is absolutely essential. 
C)  Although this training is a company requirement, it must be completed at the employee's expense. 
D)  This is to inform you that until such time as training is completed, pay raises will be withheld.

Question 5

If you have any questions, please do not hesitate to ask is an example of

Accepted Answer

A)  a trite business phrase. 
B)  inappropriate jargon. 
C)  a long lead-in. 
D)  strong business writing. 
A)  a trite business phrase. 
B)  inappropriate jargon. 
C)  a long lead-in. 
D)  strong business writing.

Question 6

Which of the following is the best advice for proofreading long, complex documents?

Accepted Answer

A)  Proofread complex documents immediately after writing because your thoughts are still fresh. 
B)  Thoroughly proofreading once is typically adequate. 
C)  Expect to find mistakes. 
D)  Rely solely on your word processor's spell check program. 
A)  Proofread complex documents immediately after writing because your thoughts are still fresh. 
B)  Thoroughly proofreading once is typically adequate. 
C)  Expect to find mistakes. 
D)  Rely solely on your word processor's spell check program.

Question 7

In a conversation with someone from another culture, you can reduce misunderstandings by using simple English, speaking slowly and clearly, and

Accepted Answer

A)  finishing the other person's thoughts to speed up the communication process. 
B)  accepting a yes or a nod to affirm comprehension. 
C)  placing blame for miscommunications on others. 
D)  following up in writing. 
A)  finishing the other person's thoughts to speed up the communication process. 
B)  accepting a yes or a nod to affirm comprehension. 
C)  placing blame for miscommunications on others. 
D)  following up in writing.

Question 8

Jacqueline began her memo with background information and explanations before announcing a reduction in insurance coverage. The pattern Jacqueline used is called

Accepted Answer

A)  frontloading. 
B)  direct. 
C)  passive voice. 
D)  indirect. 
A)  frontloading. 
B)  direct. 
C)  passive voice. 
D)  indirect.

Question 9

Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news.

Accepted Answer

A) True 
 B)False

Question 10

Revise the following sentence to use positive language:
We cannot process your business loan application because you did not provide complete information on current assets and liabilities.

Accepted Answer

Please authorize the return of

Question 11

Communication is best defined as "the transmission of information and meaning from one individual or group to another."

Accepted Answer

A) True 
 B)False

Question 12

Revise and improve the following sentence to avoid trite business phrases:
Enclosed herein please find a copy of the signature page of the complete offer to purchase, which is being sent under separate cover.

Accepted Answer

Please find attached a copy of

Question 13

Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging.

Accepted Answer

A) True 
 B)False

Question 14

When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 15

The first phase of the writing process involves researching, organizing, and composing the message.

Accepted Answer

A) True 
 B)False

Question 16

Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages.

Accepted Answer

A) True 
 B)False

Question 17

The most successful players in today's workplace will be those with highly developed communication skills.

Accepted Answer

A) True 
 B)False

Question 18

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented.

Accepted Answer

A) True 
 B)False

Question 19

Research is necessary only when preparing longer, more formal business documents.

Accepted Answer

A) True 
 B)False

Question 20

I am writing this e-mail message to inform you that is a recommended and professional way to begin business letters and memos.

Accepted Answer

A) True 
 B)False

List and describe two techniques for improving nonverbal communication skills.

Which of the following is an independent clause?

Which of the following sentences best demonstrates the "you" view?

Which of the following best demonstrates concise writing?

If you have any questions, please do not hesitate to ask is an example of

Which of the following is the best advice for proofreading long, complex documents?

In a conversation with someone from another culture, you can reduce misunderstandings by using simple English, speaking slowly and clearly, and

Jacqueline began her memo with background information and explanations before announcing a reduction in insurance coverage. The pattern Jacqueline used is called

Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news.

Revise the following sentence to use positive language: We cannot process your business loan application because you did not provide complete information on current assets and liabilities.

Communication is best defined as "the transmission of information and meaning from one individual or group to another."

Revise and improve the following sentence to avoid trite business phrases: Enclosed herein please find a copy of the signature page of the complete offer to purchase, which is being sent under separate cover.

Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging.

When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues.

The first phase of the writing process involves researching, organizing, and composing the message.

Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages.

The most successful players in today's workplace will be those with highly developed communication skills.

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented.

Research is necessary only when preparing longer, more formal business documents.

I am writing this e-mail message to inform you that is a recommended and professional way to begin business letters and memos.

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

Exam 15: Document Formats

List and describe two techniques for improving nonverbal communication skills.

Which of the following is an independent clause?

Which of the following sentences best demonstrates the "you" view?

Which of the following best demonstrates concise writing?

If you have any questions, please do not hesitate to ask is an example of

Which of the following is the best advice for proofreading long, complex documents?

In a conversation with someone from another culture, you can reduce misunderstandings by using simple English, speaking slowly and clearly, and

Jacqueline began her memo with background information and explanations before announcing a reduction in insurance coverage. The pattern Jacqueline used is called

Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news.

Revise the following sentence to use positive language: We cannot process your business loan application because you did not provide complete information on current assets and liabilities.

Communication is best defined as "the transmission of information and meaning from one individual or group to another."

Revise and improve the following sentence to avoid trite business phrases: Enclosed herein please find a copy of the signature page of the complete offer to purchase, which is being sent under separate cover.

Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging.

When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues.

The first phase of the writing process involves researching, organizing, and composing the message.

Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages.

The most successful players in today's workplace will be those with highly developed communication skills.

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented.

Research is necessary only when preparing longer, more formal business documents.

I am writing this e-mail message to inform you that is a recommended and professional way to begin business letters and memos.

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters