Exam 2: Planning Business Messages

As employees conduct more business using instant messaging, they should send messages that are informal, conversational, and

One technique that improves business writing is the use of empathy. Empathy refers to

Experts say that writers should spend the most time in the _____ stage of the writing process.

Business writing should be persuasive. In this context, persuasive can best be defined as

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Some business, legal, and government documents are written in an inflated and confusing style that obscures meaning. This style of writing is often referred to as legalese or federalese.

The primary purpose of business writing is typically to inform or persuade; a common secondary purpose is to

The primary purposes of most business documents are to inform and to promote goodwill. A common secondary purpose is sales growth.

The statement Every employee has ten minutes for their morning break is an effective example of using inclusive language.

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members that the date of the next meeting has been changed, Michael should

Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by

Monica is writing her first safety inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer.

Positive language generally conveys more information than negative language does.

______________ is the process of creating a message that suits your audience. One important aspect of this process is tone.

Which of the following is most acceptable for business writing?

Most writers spend equal amounts of time on each of the three phases of the writing process: prewriting, writing, and revising.

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Human Resources Manager Claire Siu must inform Anthony that company job changes require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

Catherine is proofreading her cover letter and résumé for accuracy before e-mailing them to a prospective employer. She is in the third phase of the writing process, which is the ____________ phase.

Business writers are encouraged to use plain English, which means