Question 1

Enterprise software is built around thousands of predefined business processes that reflect:

Accepted Answer

A)  the firm's organization. 
B)  industry benchmarks. 
C)  best practices. 
D)  cutting edge workflow analyses. 
E)  government regulations. 
A)  the firm's organization. 
B)  industry benchmarks. 
C)  best practices. 
D)  cutting edge workflow analyses. 
E)  government regulations. C

Question 2

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

Accepted Answer

A)  Returns management 
B)  Lead management 
C)  Channel promotions management 
D)  Events management 
E)  Campaign measurement 
A)  Returns management 
B)  Lead management 
C)  Channel promotions management 
D)  Events management 
E)  Campaign measurement B

Question 3

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following refers to a company's organizations and processes for distributing and delivering products to its final customers?

Accepted Answer

A)  Supplier's internal supply chain 
B)  External supply chain 
C)  Upstream portion of the supply chain 
D)  Downstream portion of the supply chain 
E)  Value web 
A)  Supplier's internal supply chain 
B)  External supply chain 
C)  Upstream portion of the supply chain 
D)  Downstream portion of the supply chain 
E)  Value web

Question 5

According to a 2014 survey of 192 companies conducted by Panorama Consulting Solutions, ERP projects took about ________ to complete.

Accepted Answer

A)  1 month 
B)  6 months 
C)  12 months 
D)  16 months 
E)  24 months 
A)  1 month 
B)  6 months 
C)  12 months 
D)  16 months 
E)  24 months

Question 6

To model its existing supply chain and develop optimal manufacturing plans, a firm should implement a supply chain execution system.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not an example of inefficiencies in the supply chain?

Accepted Answer

A)  Parts shortages 
B)  Underused plant capacity 
C)  Excessive finished goods inventory 
D)  High transportation costs 
E)  High switching costs 
A)  Parts shortages 
B)  Underused plant capacity 
C)  Excessive finished goods inventory 
D)  High transportation costs 
E)  High switching costs

Question 8

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?

Accepted Answer

A)  Supply chain demand system 
B)  Supply chain delivery system 
C)  Supply chain planning system 
D)  Supply chain execution system 
E)  Internal supply chain system 
A)  Supply chain demand system 
B)  Supply chain delivery system 
C)  Supply chain planning system 
D)  Supply chain execution system 
E)  Internal supply chain system

Question 9

In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

Accepted Answer

A) True 
 B)False

Question 10

You have been hired by Croydon Visiting Nurse Services, whose business processes are all manual, paper-based processes. How might a CRM system benefit this business?

Accepted Answer

A CRM system that includes patient's hea

Question 11

Identify and describe three major enterprise applications.

Accepted Answer

Enterprise systems, customer relationshi

Question 12

Identify five benefits of customer-relationship management systems.

Accepted Answer

Benefits include: better customer servic

Question 13

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain execution system.

Accepted Answer

A) True 
 B)False

Question 14

The Warehouse Management System used by Haworth Incorporated is an example of which of the following?

Accepted Answer

A)  Supply chain planning system 
B)  SFA module 
C)  PRM module 
D)  ERM module 
E)  Supply chain execution system 
A)  Supply chain planning system 
B)  SFA module 
C)  PRM module 
D)  ERM module 
E)  Supply chain execution system

Question 15

Manufacturing and production processes include all of the following except:

Accepted Answer

A)  procurement. 
B)  materials requirement planning. 
C)  quality control. 
D)  transportation execution. 
E)  product configuration. 
A)  procurement. 
B)  materials requirement planning. 
C)  quality control. 
D)  transportation execution. 
E)  product configuration.

Question 16

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

Accepted Answer

A)  e-business suites 
B)  ERP systems 
C)  middleware 
D)  legacy systems 
E)  groupware 
A)  e-business suites 
B)  ERP systems 
C)  middleware 
D)  legacy systems 
E)  groupware

Question 17

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Accepted Answer

A) True 
 B)False

Question 18

From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following objectives?

Accepted Answer

A)  Customer and supplier intimacy 
B)  Operational excellence 
C)  Survival 
D)  Improved decision making 
E)  New products and services 
A)  Customer and supplier intimacy 
B)  Operational excellence 
C)  Survival 
D)  Improved decision making 
E)  New products and services

Question 19

The bullwhip effect can be countered by:

Accepted Answer

A)  globalization. 
B)  disintermediation. 
C)  implementing a CRM. 
D)  reducing information uncertainty. 
E)  implementing a just-in-time strategy. 
A)  globalization. 
B)  disintermediation. 
C)  implementing a CRM. 
D)  reducing information uncertainty. 
E)  implementing a just-in-time strategy.

Question 20

A company's supply chain describes how raw materials are transformed into finished products and shipped to retailers and customers.

Accepted Answer

A) True 
 B)False

Enterprise software is built around thousands of predefined business processes that reflect:

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

Which of the following refers to a company's organizations and processes for distributing and delivering products to its final customers?

According to a 2014 survey of 192 companies conducted by Panorama Consulting Solutions, ERP projects took about ________ to complete.

To model its existing supply chain and develop optimal manufacturing plans, a firm should implement a supply chain execution system.

Which of the following is not an example of inefficiencies in the supply chain?

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?

In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

You have been hired by Croydon Visiting Nurse Services, whose business processes are all manual, paper-based processes. How might a CRM system benefit this business?

Identify and describe three major enterprise applications.

Identify five benefits of customer-relationship management systems.

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain execution system.

The Warehouse Management System used by Haworth Incorporated is an example of which of the following?

Manufacturing and production processes include all of the following except:

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following objectives?

The bullwhip effect can be countered by:

A company's supply chain describes how raw materials are transformed into finished products and shipped to retailers and customers.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy:

Enterprise software is built around thousands of predefined business processes that reflect:

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

Which of the following refers to a company's organizations and processes for distributing and delivering products to its final customers?

According to a 2014 survey of 192 companies conducted by Panorama Consulting Solutions, ERP projects took about ________ to complete.

To model its existing supply chain and develop optimal manufacturing plans, a firm should implement a supply chain execution system.

Which of the following is not an example of inefficiencies in the supply chain?

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?

In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

You have been hired by Croydon Visiting Nurse Services, whose business processes are all manual, paper-based processes. How might a CRM system benefit this business?

Identify and describe three major enterprise applications.

Identify five benefits of customer-relationship management systems.

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain execution system.

The Warehouse Management System used by Haworth Incorporated is an example of which of the following?

Manufacturing and production processes include all of the following except:

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following objectives?

The bullwhip effect can be countered by:

A company's supply chain describes how raw materials are transformed into finished products and shipped to retailers and customers.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters