Question 1

Which of the following can force a business and its competitors to compete on price alone?

Accepted Answer

A)  High product differentiation 
B)  Poor process efficiency 
C)  Demand control 
D)  Transparent marketplace 
E)  Multiple competing suppliers 
A)  High product differentiation 
B)  Poor process efficiency 
C)  Demand control 
D)  Transparent marketplace 
E)  Multiple competing suppliers D

Question 2

The law of diminishing returns does not apply to traditional products.

Accepted Answer

A) True 
 B)False  False

Question 3

Based on your reading of the chapter case, which of the following did Datacard implement to increase revenue, customer satisfaction, operational efficiency, and employee productivity?

Accepted Answer

A)  CAD 
B)  BPR 
C)  TQM 
D)  Benchmarking 
E)  Value chain analysis 
A)  CAD 
B)  BPR 
C)  TQM 
D)  Benchmarking 
E)  Value chain analysis B

Question 4

________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

Accepted Answer

A)  Transnational 
B)  Decentralized 
C)  Duplicated 
D)  Networked 
E)  Virtual 
A)  Transnational 
B)  Decentralized 
C)  Duplicated 
D)  Networked 
E)  Virtual

Question 5

When the output of some units can be used as inputs to other units, synergies develop, which can lower cost and generate profits.

Accepted Answer

A) True 
 B)False

Question 6

________ typically develop a single information system, usually at the home base, and then replicate it around the world.

Accepted Answer

A)  Domestic exporters 
B)  Multinational firms 
C)  Franchisers 
D)  Transnational firms 
E)  Virtual companies 
A)  Domestic exporters 
B)  Multinational firms 
C)  Franchisers 
D)  Transnational firms 
E)  Virtual companies

Question 7

The value chain model classifies all company activities as either primary or support.

Accepted Answer

A) True 
 B)False

Question 8

Studies show that less than one-quarter of a business firm's profits can be explained by alignment of IT with business.

Accepted Answer

A) True 
 B)False

Question 9

A virtual company:

Accepted Answer

A)  is also known as a virtual organization. 
B)  uses Internet technology to maintain a virtual storefront. 
C)  uses Internet technology to maintain a networked community of users. 
D)  provides entirely Internet-driven services, or virtual products. 
E)  is an example of the law of diminishing returns. 
A)  is also known as a virtual organization. 
B)  uses Internet technology to maintain a virtual storefront. 
C)  uses Internet technology to maintain a networked community of users. 
D)  provides entirely Internet-driven services, or virtual products. 
E)  is an example of the law of diminishing returns.

Question 10

What are the four main ways of organizing businesses internationally, and what types of systems configurations do each of these types typically use?

Accepted Answer

The four main ways of organizing busines

Question 11

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

Accepted Answer

A)  Cellular networks 
B)  Internet telephony 
C)  The World Wide Web 
D)  Software as a web service 
E)  TQM 
A)  Cellular networks 
B)  Internet telephony 
C)  The World Wide Web 
D)  Software as a web service 
E)  TQM

Question 12

Why is identifying processes for change one of the most important strategic decisions that a firm can make?

Accepted Answer

One of the most important strategic deci

Question 13

The support activities of a firm include:

Accepted Answer

A)  inbound logistics, technology, outbound logistics, sales and marketing, and service. 
B)  inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. 
C)  organization infrastructure, human resources, sales and marketing, and technology. 
D)  organization infrastructure, human resources, technology, and procurement. 
E)  sales and marketing, procurement, human resources, and technology. 
A)  inbound logistics, technology, outbound logistics, sales and marketing, and service. 
B)  inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. 
C)  organization infrastructure, human resources, sales and marketing, and technology. 
D)  organization infrastructure, human resources, technology, and procurement. 
E)  sales and marketing, procurement, human resources, and technology.

Question 14

How does the definition of quality differ from the customer and manufacturer perspectives?

Accepted Answer

From the perspective of a manufacturer,

Question 15

Benchmarks are specific standards for business processes set by industry leaders.

Accepted Answer

A) True 
 B)False

Question 16

A firm can exercise greater control over its suppliers by having:

Accepted Answer

A)  more suppliers. 
B)  fewer suppliers. 
C)  global suppliers. 
D)  local suppliers. 
E)  only a single supplier. 
A)  more suppliers. 
B)  fewer suppliers. 
C)  global suppliers. 
D)  local suppliers. 
E)  only a single supplier.

Question 17

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

Accepted Answer

A)  product differentiation 
B)  market niche 
C)  mass customization 
D)  process efficiency 
E)  market transparency 
A)  product differentiation 
B)  market niche 
C)  mass customization 
D)  process efficiency 
E)  market transparency

Question 18

Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.

Accepted Answer

A) True 
 B)False

Question 19

All of the following have been disruptive technologies except:

Accepted Answer

A)  the PageRank algorithm. 
B)  the flash drive. 
C)  minicomputers. 
D)  the iPod. 
E)  the automobile. 
A)  the PageRank algorithm. 
B)  the flash drive. 
C)  minicomputers. 
D)  the iPod. 
E)  the automobile.

Question 20

Hilton Hotels' use of customer information software to identify the most profitable customers to direct its services to is an example of using information systems to:

Accepted Answer

A)  strengthen customer intimacy. 
B)  differentiate their service. 
C)  focus on market niche. 
D)  increase efficiency. 
E)  provide services at a lower price than its competitors. 
A)  strengthen customer intimacy. 
B)  differentiate their service. 
C)  focus on market niche. 
D)  increase efficiency. 
E)  provide services at a lower price than its competitors.

Which of the following can force a business and its competitors to compete on price alone?

The law of diminishing returns does not apply to traditional products.

Based on your reading of the chapter case, which of the following did Datacard implement to increase revenue, customer satisfaction, operational efficiency, and employee productivity?

________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

When the output of some units can be used as inputs to other units, synergies develop, which can lower cost and generate profits.

________ typically develop a single information system, usually at the home base, and then replicate it around the world.

The value chain model classifies all company activities as either primary or support.

Studies show that less than one-quarter of a business firm's profits can be explained by alignment of IT with business.

A virtual company:

What are the four main ways of organizing businesses internationally, and what types of systems configurations do each of these types typically use?

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

Why is identifying processes for change one of the most important strategic decisions that a firm can make?

The support activities of a firm include:

How does the definition of quality differ from the customer and manufacturer perspectives?

Benchmarks are specific standards for business processes set by industry leaders.

A firm can exercise greater control over its suppliers by having:

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.

All of the following have been disruptive technologies except:

Hilton Hotels' use of customer information software to identify the most profitable customers to direct its services to is an example of using information systems to:

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 3: Achieving Competitive Advantage With Information Systems

Which of the following can force a business and its competitors to compete on price alone?

The law of diminishing returns does not apply to traditional products.

Based on your reading of the chapter case, which of the following did Datacard implement to increase revenue, customer satisfaction, operational efficiency, and employee productivity?

________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

When the output of some units can be used as inputs to other units, synergies develop, which can lower cost and generate profits.

________ typically develop a single information system, usually at the home base, and then replicate it around the world.

The value chain model classifies all company activities as either primary or support.

Studies show that less than one-quarter of a business firm's profits can be explained by alignment of IT with business.

A virtual company:

What are the four main ways of organizing businesses internationally, and what types of systems configurations do each of these types typically use?

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

Why is identifying processes for change one of the most important strategic decisions that a firm can make?

The support activities of a firm include:

How does the definition of quality differ from the customer and manufacturer perspectives?

Benchmarks are specific standards for business processes set by industry leaders.

A firm can exercise greater control over its suppliers by having:

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.

All of the following have been disruptive technologies except:

Hilton Hotels' use of customer information software to identify the most profitable customers to direct its services to is an example of using information systems to:

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters