Question 1

Which of the following is not true about enterprise systems?

Accepted Answer

A)  Enterprise systems help firms respond rapidly to customer requests for information or products. 
B)  Enterprise system data have standardized definitions and formats that are accepted by the entire organization. 
C)  Enterprise software is expressly built to allow companies to mimic their unique business practices. 
D)  Enterprise software includes analytical tools to evaluate overall organizational performance. 
E)  Extensive customization of enterprise software may degrade system performance. 
A)  Enterprise systems help firms respond rapidly to customer requests for information or products. 
B)  Enterprise system data have standardized definitions and formats that are accepted by the entire organization. 
C)  Enterprise software is expressly built to allow companies to mimic their unique business practices. 
D)  Enterprise software includes analytical tools to evaluate overall organizational performance. 
E)  Extensive customization of enterprise software may degrade system performance.

Question 2

Which of the following enables a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product?

Accepted Answer

A)  Supply chain demand system 
B)  Supply chain delivery system 
C)  Supply chain planning system 
D)  Supply chain execution system 
E)  Internal supply chain system 
A)  Supply chain demand system 
B)  Supply chain delivery system 
C)  Supply chain planning system 
D)  Supply chain execution system 
E)  Internal supply chain system

Question 3

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

Accepted Answer

A)  distribution channel. 
B)  supply chain. 
C)  value chain. 
D)  marketing channel. 
E)  enterprise system. 
A)  distribution channel. 
B)  supply chain. 
C)  value chain. 
D)  marketing channel. 
E)  enterprise system.

Question 4

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

Accepted Answer

A)  Select the functions of the system you wish to use. 
B)  Select the business processes you wish to automate. 
C)  Map the company's business processes to the software's business processes. 
D)  Map the software's business processes to the company's business processes. 
E)  Rewrite the software to support the way the company's business processes work. 
A)  Select the functions of the system you wish to use. 
B)  Select the business processes you wish to automate. 
C)  Map the company's business processes to the software's business processes. 
D)  Map the software's business processes to the company's business processes. 
E)  Rewrite the software to support the way the company's business processes work.

Question 5

Identify at least four benefits and four challenges of enterprise systems.

Accepted Answer

Benefits include: increasing operational

Question 6

Major CRM application software vendors include Oracle and SAP.

Accepted Answer

A) True 
 B)False

Question 7

All CRM packages contain modules for PRM and ERM.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them?

Accepted Answer

A)  Supplier's internal supply chain 
B)  External supply chain 
C)  Upstream portion of the supply chain 
D)  Downstream portion of the supply chain 
E)  Value web 
A)  Supplier's internal supply chain 
B)  External supply chain 
C)  Upstream portion of the supply chain 
D)  Downstream portion of the supply chain 
E)  Value web

Question 9

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

Accepted Answer

Global supply chains typically span grea

Question 10

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Accepted Answer

A)  Safety stock 
B)  Continuous replenishment 
C)  Just-in-time strategies 
D)  Demand planning 
E)  Bullwhip effect 
A)  Safety stock 
B)  Continuous replenishment 
C)  Just-in-time strategies 
D)  Demand planning 
E)  Bullwhip effect

Question 11

Components or parts of finished products are referred to as:

Accepted Answer

A)  upstream materials. 
B)  raw materials. 
C)  secondary products. 
D)  downstream materials. 
E)  intermediate products. 
A)  upstream materials. 
B)  raw materials. 
C)  secondary products. 
D)  downstream materials. 
E)  intermediate products.

Question 12

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

Accepted Answer

A)  Process management software 
B)  ERP systems 
C)  Groupware 
D)  Application software 
E)  CRM software 
A)  Process management software 
B)  ERP systems 
C)  Groupware 
D)  Application software 
E)  CRM software

Question 13

From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve which of the following problems?

Accepted Answer

A)  Lack of brand recognition 
B)  Lack of coordination among production facilities 
C)  Poor supply chain visibility for management 
D)  Shoddy record-keeping 
E)  Coordination issues caused by the merger of Scott's and Miracle-Gro 
A)  Lack of brand recognition 
B)  Lack of coordination among production facilities 
C)  Poor supply chain visibility for management 
D)  Shoddy record-keeping 
E)  Coordination issues caused by the merger of Scott's and Miracle-Gro

Question 14

Enterprise systems include analytical tools.

Accepted Answer

A) True 
 B)False

Question 15

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Accepted Answer

A)  Distribution management 
B)  Replenishment planning 
C)  Demand planning 
D)  Order planning 
E)  Just-in-time planning 
A)  Distribution management 
B)  Replenishment planning 
C)  Demand planning 
D)  Order planning 
E)  Just-in-time planning

Question 16

Enterprise systems require fundamental changes in the way the business operates.

Accepted Answer

A) True 
 B)False

Question 17

A build-to-order supply-chain model is also called a ________ model.

Accepted Answer

A)  supply-based 
B)  demand-driven 
C)  replenishment-driven 
D)  push-based 
E)  continuous delivery 
A)  supply-based 
B)  demand-driven 
C)  replenishment-driven 
D)  push-based 
E)  continuous delivery

Question 18

Concurrent supply chains are made possible by which technology?

Accepted Answer

A)  ERP systems 
B)  The Internet 
C)  Supply-chain management systems 
D)  Just-in-time supply-chain technologies 
E)  The mobile digital platform 
A)  ERP systems 
B)  The Internet 
C)  Supply-chain management systems 
D)  Just-in-time supply-chain technologies 
E)  The mobile digital platform

Question 19

Which of the following is not an example of a next-generation enterprise application?

Accepted Answer

A)  Openbravo 
B)  Social CRM 
C)  SAP Business Suite 
D)  Salesforce.com 
E)  i2 Technologies 
A)  Openbravo 
B)  Social CRM 
C)  SAP Business Suite 
D)  Salesforce.com 
E)  i2 Technologies

Question 20

Identify two supply-chain models. Which is better?

Accepted Answer

A push-based supply chain refers to a su

Which of the following is not true about enterprise systems?

Which of the following enables a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product?

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

Identify at least four benefits and four challenges of enterprise systems.

Major CRM application software vendors include Oracle and SAP.

All CRM packages contain modules for PRM and ERM.

Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them?

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Components or parts of finished products are referred to as:

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve which of the following problems?

Enterprise systems include analytical tools.

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Enterprise systems require fundamental changes in the way the business operates.

A build-to-order supply-chain model is also called a ________ model.

Concurrent supply chains are made possible by which technology?

Which of the following is not an example of a next-generation enterprise application?

Identify two supply-chain models. Which is better?

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy:

Which of the following is not true about enterprise systems?

Which of the following enables a firm to generate demand forecasts for a product, and to develop sourcing and manufacturing plans for that product?

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

Identify at least four benefits and four challenges of enterprise systems.

Major CRM application software vendors include Oracle and SAP.

All CRM packages contain modules for PRM and ERM.

Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them?

What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Components or parts of finished products are referred to as:

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

From your reading of the Scott's Miracle-Gro case study, the company implemented SAP and JDA enterprise and supply chain planning systems to solve which of the following problems?

Enterprise systems include analytical tools.

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Enterprise systems require fundamental changes in the way the business operates.

A build-to-order supply-chain model is also called a ________ model.

Concurrent supply chains are made possible by which technology?

Which of the following is not an example of a next-generation enterprise application?

Identify two supply-chain models. Which is better?

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters