Exam 10: Managing IT Change

Which of the following stages of Connor's Stages of Negative Response to Change is best described as the feeling of resentment employees have when they are helpless to change their destiny?

Avoiding the temptation to choose the people who are available but not necessarily the best ones to lead the change process, goes against the central premise of the key to implementing change referred to as _________________.

Spending one-on-one time with opinion leaders, securing an influential champion, and supporting the creation of a "skunk works" are best described as_________________ that will garner support and move the population toward refreezing..

Each of the following is a characteristic of high performing teams except:

Each of the following is an example of IT as a changee except:

A primary motivation for change is that people are generally altruistic, thinking that change is in the best interests of the organization as a whole.

Which of the following best describes the systematic, interdisciplinary study of the design, uses and consequences of IT that takes into account their interaction with institutional and cultural contexts?

_________________refers to the primary reason why people resist change that involves the fear that their dignity will be undermined and their place of honor removed.

The key to understanding transnational complexity in the management of change is to perform a thorough stakeholder analysis.

_________________refers to the Lewin-Schein model of change phase that signifies the new process has become the norm, and that the individuals will not revert to the original way of doing things.

Each of the following is considered a motivator of change except:

The_________________ stage of Connor's Stages of Negative Response to Change model indicates the inability to move forward that is brought on by information that shocks the system.

Define the concept of social informatics.

_________________refers to the characteristic of high performing teams that calls for applying the appropriate structure for the achievement of a specific performance objective.

_________________refers to the key to implementing change that calls for people at all levels to participate in creating value in the plan.

Each of the following is a distinct phase of Lewin-Schein's change process except:

Explain the concepts of IT as a changer and IT as a changee and give one example of each.

Each of the following is considered one of the four overall keys to implementing change except:

The change phase of Lewin-Schein's change process involves introducing the new process through education and training.

Each of the following is an example of IT as a changer except: