Exam 10: Managing IT Change

The Lewin-Schein basic model of the change process involves four distinct phases: freezing, unfreezing, change, and refreezing.

_________________refers to the key to implementing change that calls for applying the appropriate levels of time, people, and money to bring about change.

Each of the following is a stage of Conner's Stages of Negative Response to Change except:

The four keys to implementing change are leadership plus facilitation, get the right people involved, team building, and secure resources.

Each of the following is a stage of Conner's Stages of Positive Response to Change except:

One key to refreezing is implementing a new reward system to reinforce the new desired behavior.

IT as a changee refers IT as the object of change, such as the change associated with IT due to a major business merger or acquisition.

The_________________ rule refers to the paradox of the perception that 90%of the change effort goes towards finding the best hardware and software for a solution while 10% of the effort is directed toward management of the change, when in fact the opposite is usually true.

Coercive management tricks, addressing the symptoms of a problem rather than its cause, and lack of time spent in setting the clear path to a goal, all refer to _________________.

List and describe Lewin-Schein's three steps for managing change.

Which of the following stages of Connor's Stages of Positive Response to Change is best described as being the home stretch when participants can see the end goal in sight?

Each of the following are the most common reasons why people resist change except:

IT as a_________________ refers to the role of IT when IT brings change to the organization by introducing new technologies in the form of hardware, software, and telecommunications.

Connor's Response to Change models propose that change occurs in both a positive cycle and a negative cycle.

The Informed Optimism stage of Connor's Stages of Positive Response to Change model occurs when enough time has passed and the ideas have been "tested" within and outside the organization and have received support.

One of the strongest motivators for unfreezing is "pain."

The negative cycle in Connor's Stages of Negative Response to Change model has three peaks and _________________valley(s) making it a more difficult cycle to get through because there are more opportunities to quit the process.

A primary motivation for successful change is that there is a direct hierarchical order to implement the change.

The _________________stage of Connor's Stages of Positive Response to Change model occurs when enough time has passed and the ideas have been "tested" within and outside the organization and have received support.

_________________refers to the primary reason why people resist change that involves the concern that there will be a negative impact on their existing responsibilities, resulting in their failure to achieve desired results outside of the change.