Exam 10: Managing IT Change

Which of the following steps of Belasco's Organization Change Process model is best described as focusing on the need to have a clear path toward the end goal?

The 80/20 rule, as applied to the management of change, requires 80% of the effort be put into making the change and 20% of the effort be put into preparing for the change.

The Denial stage of Connor's Stages of Negative Response to Change model occurs when people assume the position that the new initiative will fade away like so many others.

Each of the following is a method that managers use to successfully manage an organization through a change process except:

Which of the following best describes the phase of Lewin-Schein's change process model whereby the new process has become the norm and individuals will not revert to the original way of doing things?

The systematic, interdisciplinary study of the design, uses and consequences of IT that takes into account their interaction with institutional and cultural contexts best describes _________________.

The refreezing phase of Lewin-Schein's change process is the first step to be taken because it involves getting people to abandon their original habits and procedures for getting their work done so that they are more receptive to change.

According to Schein, organizational culture is a significant force in encouraging change because cultural assumptions are easily understood.