Question 1

Which of the following is NOT one of the productive capacity forms in a service context?

Accepted Answer

A)  Physical facilities designed to contain customers 
B)  Physical equipment used to process people, possessions, or information 
C)  Customers 
D)  Labor 
E)  Infrastructure 
A)  Physical facilities designed to contain customers 
B)  Physical equipment used to process people, possessions, or information 
C)  Customers 
D)  Labor 
E)  Infrastructure

Question 2

One way to stretch capacity is to ensure slack time is encountered.

Accepted Answer

A) True 
 B)False

Question 3

Discuss how PrimeTimeTables can be successful in their business and the problems they face in the provision of their service.

Accepted Answer

Mr Riffaud is the president of Personal

Question 4

During the SARS period when travel and tourism was affected, staff were sent for training or encouraged to resign.

Accepted Answer

A) True 
 B)False

Which of the following is NOT one of the productive capacity forms in a service context?

One way to stretch capacity is to ensure slack time is encountered.

Discuss how PrimeTimeTables can be successful in their business and the problems they face in the provision of their service.

During the SARS period when travel and tourism was affected, staff were sent for training or encouraged to resign.

Introduction to Services Marketing

Consumer Behavior in a Services Context

Positioning Services in Competitive Markets

Developing the Service Concept: Core and Supplementary Elements

Distributing Service Through Physical and Electronic Channels

Setting Prices and Implementing Revenue Management

Promoting Services and Educating Customers

Developing and Managing Service Processes

Crafting the Service Environment

Managing People for Service Advantage

Managing Relationships and Building Loyalty

Complaint Handling and Service Recovery

Improving Service Quality and Productivity

Organizing for Change Management and Service Leadership

Filters

Exam 9: Balancing Demand Against Productive Capacity

Which of the following is NOT one of the productive capacity forms in a service context?

One way to stretch capacity is to ensure slack time is encountered.

Discuss how PrimeTimeTables can be successful in their business and the problems they face in the provision of their service.

During the SARS period when travel and tourism was affected, staff were sent for training or encouraged to resign.

Introduction to Services Marketing

Consumer Behavior in a Services Context

Positioning Services in Competitive Markets

Developing the Service Concept: Core and Supplementary Elements

Distributing Service Through Physical and Electronic Channels

Setting Prices and Implementing Revenue Management

Promoting Services and Educating Customers

Developing and Managing Service Processes

Crafting the Service Environment

Managing People for Service Advantage

Managing Relationships and Building Loyalty

Complaint Handling and Service Recovery

Improving Service Quality and Productivity

Organizing for Change Management and Service Leadership

Filters