Question 1

Six Sigma is a methodology for quality and does not relate to a measurement value of the process.

Accepted Answer

A) True 
 B)False

Question 2

An   chart is being developed using 15 samples of size 9 each.The average of 15 sample means is 6.20.The average of the 15 ranges is 0.30.The lower control limit is _______________.

Accepted Answer

A) 6.301 
B) 6.267 
C) 6.133 
D) 6.099 
E) 6.312 
A) 6.301 
B) 6.267 
C) 6.133 
D) 6.099 
E) 6.312

Question 3

A scatter diagram is a graphical mechanism for examining the relationship between two variables.

Accepted Answer

A) True 
 B)False

Question 4

A recognized brand name product means higher quality to many consumers.Among Garvin's five quality types,this is an example of ___________________.

Accepted Answer

A) user quality 
B) transcendent quality 
C) product quality 
D) manufacturing-based quality 
E) value quality 
A) user quality 
B) transcendent quality 
C) product quality 
D) manufacturing-based quality 
E) value quality

Question 5

Which of the following quality control chart conditions is an indicator that the process is potentially out-of-control?

Accepted Answer

A) several consecutive data points between the UCL and the LCL 
B) a data point above the LCL 
C) a data point above the UCL 
D) a data point in the outer 1/3 region 
E) a data point on the center line 
A) several consecutive data points between the UCL and the LCL 
B) a data point above the LCL 
C) a data point above the UCL 
D) a data point in the outer 1/3 region 
E) a data point on the center line

Question 6

The term Total Quality Management (TQM)was coined by the well-known quality guru,Edward Deming.

Accepted Answer

A) True 
 B)False

Question 7

A plot of the sample ranges over regular time intervals is called a(n)_______.

Accepted Answer

A)    chart 
B) R chart 
C) p chart 
D) c chart 
E) S chart 
A)    chart 
B) R chart 
C) p chart 
D) c chart 
E) S chart

Question 8

A schematic representation of all the activities and interactions that occur in a process is called a flowchart.

Accepted Answer

A) True 
 B)False

Question 9

Sarah Soliz,Director of Quality Programs,is designing   and R charts for the rod shearing process at Stockton Steel.She has 26 samples of rod length,and each sample included measurements of 5 rods.The mean of the 26 sample means is 112 inches,and mean of the 26 ranges is 0.15 inch.The upper control limit for her R chart is ____.

Accepted Answer

A) 0.150 
B) 10.57 
C) 0.317 
D) 2.114 
E) 0.713 
A) 0.150 
B) 10.57 
C) 0.317 
D) 2.114 
E) 0.713

Question 10

Reengineering is ___________________________.

Accepted Answer

A) a fine-tuning of the present process 
B) downsizing of a company 
C) another name for Deming's 14 points 
D) the complete redesign of core business processes 
E) incremental improvement of a core process 
A) a fine-tuning of the present process 
B) downsizing of a company 
C) another name for Deming's 14 points 
D) the complete redesign of core business processes 
E) incremental improvement of a core process

Question 11

According to Garvin,transcendent quality implies that a product __________.

Accepted Answer

A) conforms to design and engineering specifications 
B) has an innate excellence 
C) has no measurable attributes 
D) is fit for the consumer's intended use 
E) has measurable attributes 
A) conforms to design and engineering specifications 
B) has an innate excellence 
C) has no measurable attributes 
D) is fit for the consumer's intended use 
E) has measurable attributes

Question 12

Control charts are used to examine the output of a process for disturbing patterns or for data points that indicate that the process is out of control.

Accepted Answer

A) True 
 B)False

Question 13

Nels Neugent,Purchasing Manager at Mid-West Medical Center,is designing a p chart to monitor the proportion of defective purchase orders issued at Mid-West.He has the proportions defective for 22 samples of purchase orders.Each sample contains 150 purchase orders,and the average proportion defective is 0.08.The centerline for Nels's p chart is ___________.

Accepted Answer

A) 0.08 
B) 75 
C) 22 
D) 1.76 
E) 0.008 
A) 0.08 
B) 75 
C) 22 
D) 1.76 
E) 0.008

Question 14

Sarah Soliz,Director of Quality Programs,is designing   and R charts for the rod shearing process at Stockton Steel.She has 26 samples of rod length,and each sample included measurements of 5 rods.The mean of the 26 sample means is 112 inches,and mean of the 26 ranges is 0.15 inch.The centerline for her   chart is _________.

Accepted Answer

A) 5 
B) 26 
C) 0.15 
D) 11.2 
E) 112 
A) 5 
B) 26 
C) 0.15 
D) 11.2 
E) 112

Question 15

Jake Flanaghan,Vice President for inpatient pharmacy,at Great Atlantic Medical Center,is designing a c chart to monitor the number of inpatient medication errors that occur each month.The total number of medication errors for January - December last year was 37.The upper control limit for Jake's c chart is ___________.

Accepted Answer

A) 3.08 
B) 37 
C) 8.35 
D) -2.18 
E) 0.00 
A) 3.08 
B) 37 
C) 8.35 
D) -2.18 
E) 0.00

Question 16

An advantage of a just-in-time inventory system is _________.

Accepted Answer

A) fewer managerial controls on inventory 
B) lower inventory holding costs 
C) larger shipment and production lots 
D) fewer orders per operational year 
E) more inspection and handling of materials 
A) fewer managerial controls on inventory 
B) lower inventory holding costs 
C) larger shipment and production lots 
D) fewer orders per operational year 
E) more inspection and handling of materials

Question 17

According to Garvin,product quality is ____________________.

Accepted Answer

A) value perceived by the customer 
B) an innate excellence of the product 
C) not measurable in the product 
D) fitness for the consumer's intended use 
E) measurable in the product 
A) value perceived by the customer 
B) an innate excellence of the product 
C) not measurable in the product 
D) fitness for the consumer's intended use 
E) measurable in the product

Question 18

Nels Neugent,Purchasing Manager at Mid-West Medical Center,is designing a p chart to monitor the proportion of defective purchase orders issued at Mid-West.He has the proportions defective for 22 samples of purchase orders.Each sample contains 150 purchase orders,and the average proportion defective is 0.08.The upper control limit for Nels's p chart is ___________.

Accepted Answer

A) 0.1736 
B) 0.1465 
C) 0.1312 
D) 0.0940 
E) 0.1845 
A) 0.1736 
B) 0.1465 
C) 0.1312 
D) 0.0940 
E) 0.1845

Question 19

According to the following Pareto chart,the most common complaint was ______.

Accepted Answer

A) user interface 
B) speaker quality 
C) camera 
D) size 
E) all of the above 
A) user interface 
B) speaker quality 
C) camera 
D) size 
E) all of the above

Question 20

You are conducting a study on the blood glucose levels of 9 patients who are on strict diets and exercise routines.To monitor the mean and range of the blood glucose levels of your patients,you take a blood glucose reading every day for each patient for 20 days.The mean of the 9 sample means is 101.03,and the mean of the 9 standard deviations is 29.243.The lower control limit for your   chart is ________.

Accepted Answer

A) 70.85 
B) 92.11 
C) 73 
D) 71.75 
E) 60.5 
A) 70.85 
B) 92.11 
C) 73 
D) 71.75 
E) 60.5

Six Sigma is a methodology for quality and does not relate to a measurement value of the process.

An chart is being developed using 15 samples of size 9 each.The average of 15 sample means is 6.20.The average of the 15 ranges is 0.30.The lower control limit is _______________.

A scatter diagram is a graphical mechanism for examining the relationship between two variables.

A recognized brand name product means higher quality to many consumers.Among Garvin's five quality types,this is an example of ___________________.

Which of the following quality control chart conditions is an indicator that the process is potentially out-of-control?

The term Total Quality Management (TQM)was coined by the well-known quality guru,Edward Deming.

A plot of the sample ranges over regular time intervals is called a(n)_______.

A schematic representation of all the activities and interactions that occur in a process is called a flowchart.

Reengineering is ___________________________.

According to Garvin,transcendent quality implies that a product __________.

Control charts are used to examine the output of a process for disturbing patterns or for data points that indicate that the process is out of control.

An advantage of a just-in-time inventory system is _________.

According to Garvin,product quality is ____________________.

According to the following Pareto chart,the most common complaint was ______.

Introduction to Statistics

Charts and Graphs

Descriptive Statistics

Probability

Discrete Distributions

Continuous Distributions

Sampling and Sampling Distributions

Statistical Inference: Estimation for Single Populations

Statistical Inference: Hypothesis Testing for Single Populations

Statistical Inferences About Two Populations

Analysis of Variance and Design of Experiments

Simple Regression Analysis and Correlation

Multiple Regression Analysis

Building Multiple Regression Models

Time-Series Forecasting and Index Numbers

Analysis of Categorical Data

Nonparametric Statistics

Decision Analysis

Filters

Exam 18: Statistical Quality Control

Six Sigma is a methodology for quality and does not relate to a measurement value of the process.

An chart is being developed using 15 samples of size 9 each.The average of 15 sample means is 6.20.The average of the 15 ranges is 0.30.The lower control limit is _______________.

A scatter diagram is a graphical mechanism for examining the relationship between two variables.

A recognized brand name product means higher quality to many consumers.Among Garvin's five quality types,this is an example of ___________________.

Which of the following quality control chart conditions is an indicator that the process is potentially out-of-control?

The term Total Quality Management (TQM)was coined by the well-known quality guru,Edward Deming.

A plot of the sample ranges over regular time intervals is called a(n)_______.

A schematic representation of all the activities and interactions that occur in a process is called a flowchart.

Reengineering is ___________________________.

According to Garvin,transcendent quality implies that a product __________.

Control charts are used to examine the output of a process for disturbing patterns or for data points that indicate that the process is out of control.

An advantage of a just-in-time inventory system is _________.

According to Garvin,product quality is ____________________.

According to the following Pareto chart,the most common complaint was ______.

Introduction to Statistics

Charts and Graphs

Descriptive Statistics

Probability

Discrete Distributions

Continuous Distributions

Sampling and Sampling Distributions

Statistical Inference: Estimation for Single Populations

Statistical Inference: Hypothesis Testing for Single Populations

Statistical Inferences About Two Populations

Analysis of Variance and Design of Experiments

Simple Regression Analysis and Correlation

Multiple Regression Analysis

Building Multiple Regression Models

Time-Series Forecasting and Index Numbers

Analysis of Categorical Data

Nonparametric Statistics

Decision Analysis

Filters