Exam 3: Listening

After talking with his supervisor, Clayton likes to review the message and evaluate what was really being said. Clayton is engaging in

Ethically interpreting a message means you are not intentionally letting your own bias or beliefs interfere with your interpretation.

____________ability is inextricably linked to individual performance in organizations.

When you are attending an employee orientation, what type of listening would be the best for acquiring knowledge?

Asking questions does not provide support to a speaker.

Listening and hearing are the same thing.

___________ is your physical ability to detect sounds.

Being an effective listener is a prerequisite to achieving professional excellence.

When trying to understand another person's point of view without judging, what type of listening would be useful?

Bias applies to both individuals and groups.

Listening awareness can do all of the following EXCEPT

Listening to a message then summarizing it back to the sender for verification is known as

Jargon is useful when everyone has a common understanding of the terms at hand.

Miguel was sitting in a meeting about an upcoming trade show and was not able to listen to his colleague because he was focused on a phone call that he had received that morning about a his brother who had recently lost his job. Miguel's focus on the phone call served as

Audible talking, the ruffling of papers, or a cell phone going off is known as external noise.

Bias involves discriminating against someone based on their race, ethnicity, beliefs, and so forth.

John often prefers conversations that require him to intellectually challenge himself. John is a(n) _________ listener.

Reflective listening involves

Think of several types of jargon you use in your everyday life. Explain how you would describe your jargon to a person who is not familiar with it.

What step of the HURIER model asks the listener to make sense of the verbal and nonverbal codes to assign meaning to the information received?