Exam 3: Requirements Determination

To make his interviewee at ease,Karolyn has decided on asking general questions first and then moving to more detailed questions.She is using a _________ interviewing structure.

Sanjay has business colleagues on the Slashdot.org technology forum.He is interested in how they may have implemented supply chain management systems using radio frequency identification. Sanjay is identifying improvement opportunities through _____.

Robin is conducting an e-JAD session.What might be the main benefit of an e-JAD session?

Paul is interviewing Ming.He first explains why he is there and what he wants to accomplish in the interview.This would be done in which step of the interview process?

To get to more depth in understanding the as-is system,document analysis and observation generally are more beneficial as compared to interviews and JAD sessions.

What information-gathering strategy enables the analyst to see the reality of the situation rather than listen to others describe it?

Juan has tried observing how clients in the claims department handle requests.He has a chair near the counter and has his laptop open taking notes.He senses that his presence is really a giant interruption to the claims processors.They seem to be taking glances at him to see if he is writing down comments about their processes.He has insisted he just wants to know how their work is accomplished and ultimately the project team will deliver a system that is better and easier to use for them.He has heard from a 'friend-of-a-friend-of-a-friend' of one of the claim workers that they suspect that he is also connected to the HR department and that their jobs are on the line.How might he accomplish his observation activity?

Bridget needs to interview Yuri.She contacts him to verify the areas where he has knowledge so he is able to answer the questions.This would be done in which step of the interview process?

The systems proposal is generally approved by.

During the interview process,you were told how well the current system works.You have decided to observe how one of the electronic order forms is processed.Daniel,an order processing clerk,takes all the queued information and prints it out.He then circles the order number and the total amount and types it into a spreadsheet.Ultimately he will total the individual amounts.This is a(n)_______ system.

The outcome of the analysis phase is the:

Michelle is going to facilitate a JAD session.She has prepared ground rules.In what step of the JAD process is this done?

Anne has asked users and managers to identify problems with the as-is system and to describe how to solve them in the to-be system.She is probably doing Business Process Automation (BPA)in this case.

(Brainstorming)In technology analysis people look at what new technologies are available and how to incorporate such technologies into their environment.Research ten new technologies on the internet and write a paragraph on how these technologies might be of value to your college - or to you in the future.

Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense.She would probably want to use:

The JAD session you have been facilitating has generally gone well.But you are noticing (on this the sixth day)that people are getting a bit irritated with each other;there are too many sidebar conversations;people are calling into their office on the breaks;and in general,the 'can-do' attitude that was present in the first few days seems to be deteriorating.How might you get the group back to focusing on the topics and work at hand?

A technique where an analyst goes through binders of information about a system,such as processes,procedures,etc.is __________

Two BPA techniques commonly used to identify possible problems in the current system are _____.

When gathering requirements,the most commonly used technique is: __________

One of the most challenging aspects of requirement gathering is the integration of information from different sources.In using the various requirements gathering techniques,you may find some information is in conflict.To solve this,analysts should contact each information source in turn attempting to reconcile the differences.