Exam 3: Requirements Determination

Your company updated its processes for financial reporting when Sarbanes-Oxley became law.Additional changes in Sarbanes-Oxley reporting have been mandated to start in one year.To help you understand the as-is system,you should review the documentation,processes and procedures that were developed with the initial Sarbanes-Oxley project.

Online loan companies (like LendingTree)attempt to return quotes for loans within an hour.With more traditional banks,getting a quote on a loan may take weeks to a month.Two techniques that were probably carefully analyzed in creating online loan quotation systems would be duration analysis and activity elimination.

In developing a questionnaire,you should frequently alter scale order (for example on some questions 1 is best and 5 is worst;and on other questions 1 is worst and 5 is best).Many respondents will read the first two questions and then just fill out the questionnaire using the scale for the first two questions.By altering the scale order,respondents will have to read each question carefully and read the possible responses carefully,which will result in better and more reliable feedback.

For an updated global accounting system,Lisa has had trouble identifying which of the 34 accounting clerks to interview to better understand the process.Ultimately she decides on interviewing all of them,but limiting the interviews to no longer than twenty minutes each.This is an appropriate interviewee selection process.

A technique where the project team,users,and management work together for several hours or several days or several weeks until the needed information is collected is: _____.

Damian,a systems analysst,is getting frustrated.With the other analysts on the project team,he started developing an interview schedule.But,the list of interviewees has grown significantly.He should have known that would have happened as it was discussed in the textbook in which of the following interviewing phases?

JAD stands for Joint Approval Design.

Standard Foundry had made drill bits for over 100 years as a family owned business.When Titus Newhouse took over as President from his uncle in 2008,he announced to their employees that they were no longer in the drill bit business,but in the hole making business.This would be an example of outcome analysis in BPR.

Some people have suggested that the 'analysis' phase could be clearer if it was called the 'analysis and initial design' phase.

Sara,an analyst,has an interview with Michael Welter,senior accountant in the accounts receivable area.Prior to the interview,she sent an email to Michael giving him the reasons for the interview,some of the issues and areas she is studying,and some information about both the project and herself to help establish a good foundation for the interview.This is a reasonable way to prepare for an interview.

Which of the following requirements analysis techniques would most likely have: moderate project costs;multiple business functions;moderate risk;and generally offers moderate potential benefits?

In order to observe body language,facial expressions and to build rapport through eye-to-eye contact,interviewers should only rarely take notes.

When gathering requirements from processing clerks and lower level managers about 'how' a system works,the best approach might be: _____.

When dealing with a global information supply chain,functional requirements generally increase exponentially,while nonfunctional requirements tend to stay about the same.

An interview report is prepared in which step of the interview process?

In terms of reaching the most number of people in requirements gathering,interviews are considered better than questionnaires.

LaChelle has set the agenda,will record the group's input on a public display area (like a white board)and will guide the discussion during a JAD session.She is serving as the ________.

The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects.

Mya,an analyst for National Homeowners Insurance of Hartford Connecticut,has been assigned to look at radical changes to property damage claims.Currently,she is taking each step in the existing process and deleting it to see if that step really was needed (or was duplicated in other ways).Which analysis technique is she using?

You are on an analysis team for a SOA (service oriented architecture)project that may impact how the systems development group develops systems.This is a challenge for some of the development team who are used to more traditional approaches.You are focusing less on the as-is system and more on the to-be system.You really want to understand the fears and reluctance within the development team.Develop an interview plan: who would you interview? Why? What kinds of questions would you use? How might you get to the real depths of concerns?