Question 1

Training is probably the most _________ part of any change management initiative.

Accepted Answer

A) self-evident 
B) expensive 
C) overused 
D) wasted 
E) tedious 
A) self-evident 
B) expensive 
C) overused 
D) wasted 
E) tedious A

Question 2

There are three conversion locations - what are they and give some advantages of each.

Accepted Answer

Simultaneous (all at once);pilot;and phased:
Simultaneous converts all locations to the new system at the same time - with the advantage of every user has the same screens,same processing,same activities.
Pilot is when the new system is rolled out to a location (or a few locations)on a trial (pilot)basis - the main advantage is to provide an additional testing level and give more assurance to the new system.
Phased is when the new system is rolled out in 'phases' - such as regions - the advantage might be that trainers can travel from region to region (without having all training taking place at the same time)- and that the burden on help desk personnel might also be lighter.

Question 3

A lot of the 'unfreeze' part of Lewin's three step model for managing organization change:

Accepted Answer

A) is part of the user interface design activities 
B) is generally accomplished by a strongly worded e-mail from the project sponsor to the development / project management team 
C) has been accomplished to this point in the project by the systems development life cycle (SDL
C) processes 
D) is done by 'turning up the heat' (i.e. unfreeze)on the users to make them want to change 
E) is accomplished by the organization's marketing vice president 
A) is part of the user interface design activities 
B) is generally accomplished by a strongly worded e-mail from the project sponsor to the development / project management team 
C) has been accomplished to this point in the project by the systems development life cycle (SDL
C) processes 
D) is done by 'turning up the heat' (i.e. unfreeze)on the users to make them want to change 
E) is accomplished by the organization's marketing vice president C

Question 4

Kohl's department stores have sub-divided the United States into twelve regions.Nancy has taken the lead on training users in a new accounting system.In order to get Nancy to train accounting users in each region,the implementation will be staggered from one region to the next as the staff receives their training.This is called 'pilot conversion'.

Accepted Answer

A) True 
 B)False

Question 5

A 'pilot' program is where the new system is rolled out at one location (or a few locations).

Accepted Answer

A) True 
 B)False

Question 6

Change requests can come from operations reporting 'bugs' in the system and from users that identify minor changes in the design.

Accepted Answer

A) True 
 B)False

Question 7

The authors suggest that "with new systems," it may be best:

Accepted Answer

A) to expect success with optimism 
B) to expect the worst 
C) to add three additional weeks of alpha and beta testing 
D) to keep the existing system for two additional years 
E) to hold daily developer & user troubleshooting meetings during the implementation stage 
A) to expect success with optimism 
B) to expect the worst 
C) to add three additional weeks of alpha and beta testing 
D) to keep the existing system for two additional years 
E) to hold daily developer & user troubleshooting meetings during the implementation stage

Question 8

Training is probably the most self-evident part of any change management initiative.

Accepted Answer

A) True 
 B)False

Question 9

According to the quote from Machiavelli;s The Prince,'there is nothing more difficult' than ________

Accepted Answer

A) Death and taxes 
B) The creation of a new system 
C) In-fighting between developers and users 
D) Over-throwing the current regime 
E) Writing documentation for new systems 
A) Death and taxes 
B) The creation of a new system 
C) In-fighting between developers and users 
D) Over-throwing the current regime 
E) Writing documentation for new systems

Question 10

What were Kurt Lewin's three-steps for managing organizational change?

Accepted Answer

Unfreeze,m

Question 11

Frequently,when using the direct conversion strategy,the new system is activated:

Accepted Answer

A) on the project sponsor's birthday 
B) on the 12?? of September (Herman's Hollerith's birthday) 
C) to correspond with a fiscal year change or at midnight on New Year's Eve 
D) when the current paper forms run out 
E) on Christmas Day to give the users a 'gift' 
A) on the project sponsor's birthday 
B) on the 12?? of September (Herman's Hollerith's birthday) 
C) to correspond with a fiscal year change or at midnight on New Year's Eve 
D) when the current paper forms run out 
E) on Christmas Day to give the users a 'gift'

Question 12

In a parallel conversion:

Accepted Answer

A) both the old and new systems are run for a period of time 
B) the old and new system are run for an entire year 
C) the old and new system are run while the old hardware is removed 
D) the new system is installed on one weekend and the old system is removed on the next weekend 
E) only one pilot site is used to run both the old and new systems in parallel 
A) both the old and new systems are run for a period of time 
B) the old and new system are run for an entire year 
C) the old and new system are run while the old hardware is removed 
D) the new system is installed on one weekend and the old system is removed on the next weekend 
E) only one pilot site is used to run both the old and new systems in parallel

Question 13

Which is NOT a key role in any major organization change?

Accepted Answer

A) sponsor 
B) chief financial officer (CFO) 
C) change agent 
D) potential adopter 
E) none of the above 
A) sponsor 
B) chief financial officer (CFO) 
C) change agent 
D) potential adopter 
E) none of the above

Question 14

The goal of post-implementation activities is to 'institutionalize' the use of the new system.

Accepted Answer

A) True 
 B)False

Question 15

The biggest problem with parallel conversion is that users have to do their jobs twice - once with each system.

Accepted Answer

A) True 
 B)False

Question 16

Technical readiness in a migration plan is achieved by installing fault tolerant,open-source Web 2.0 systems.

Accepted Answer

A) True 
 B)False

Question 17

Research has shown that about __________ of potential adopters will be ready adopters.

Accepted Answer

A) 5% to 10% 
B) 10% to 20% 
C) 20% to 30% 
D) 40% to 50% 
E) 90 to 100% 
A) 5% to 10% 
B) 10% to 20% 
C) 20% to 30% 
D) 40% to 50% 
E) 90 to 100%

Question 18

The authors suggest that computer based training will increase in the future as it is available online,almost any time,almost any place.

Accepted Answer

A) True 
 B)False

Question 19

Training should focus on how to use all the features of the system,not on what the users need to know to accomplish their jobs.

Accepted Answer

A) True 
 B)False

Question 20

If a trainer has been hired to train all staff before the new system goes 'live',it might be best to use:

Accepted Answer

A) direct conversion 
B) pilot conversion 
C) phased conversion 
D) modular conversion 
E) perpendicular conversion 
A) direct conversion 
B) pilot conversion 
C) phased conversion 
D) modular conversion 
E) perpendicular conversion

Training is probably the most _________ part of any change management initiative.

There are three conversion locations - what are they and give some advantages of each.

A lot of the 'unfreeze' part of Lewin's three step model for managing organization change:

A 'pilot' program is where the new system is rolled out at one location (or a few locations).

Change requests can come from operations reporting 'bugs' in the system and from users that identify minor changes in the design.

The authors suggest that "with new systems," it may be best:

Training is probably the most self-evident part of any change management initiative.

According to the quote from Machiavelli;s The Prince,'there is nothing more difficult' than ________

What were Kurt Lewin's three-steps for managing organizational change?

Frequently,when using the direct conversion strategy,the new system is activated:

In a parallel conversion:

Which is NOT a key role in any major organization change?

The goal of post-implementation activities is to 'institutionalize' the use of the new system.

The biggest problem with parallel conversion is that users have to do their jobs twice - once with each system.

Technical readiness in a migration plan is achieved by installing fault tolerant,open-source Web 2.0 systems.

Research has shown that about __________ of potential adopters will be ready adopters.

The authors suggest that computer based training will increase in the future as it is available online,almost any time,almost any place.

Training should focus on how to use all the features of the system,not on what the users need to know to accomplish their jobs.

If a trainer has been hired to train all staff before the new system goes 'live',it might be best to use:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

the Movement to Objects

Filters

Exam 13: Transition to the New System

Training is probably the most _________ part of any change management initiative.

There are three conversion locations - what are they and give some advantages of each.

A lot of the 'unfreeze' part of Lewin's three step model for managing organization change:

A 'pilot' program is where the new system is rolled out at one location (or a few locations).

Change requests can come from operations reporting 'bugs' in the system and from users that identify minor changes in the design.

The authors suggest that "with new systems," it may be best:

Training is probably the most self-evident part of any change management initiative.

According to the quote from Machiavelli;s The Prince,'there is nothing more difficult' than ________

What were Kurt Lewin's three-steps for managing organizational change?

Frequently,when using the direct conversion strategy,the new system is activated:

In a parallel conversion:

Which is NOT a key role in any major organization change?

The goal of post-implementation activities is to 'institutionalize' the use of the new system.

The biggest problem with parallel conversion is that users have to do their jobs twice - once with each system.

Technical readiness in a migration plan is achieved by installing fault tolerant,open-source Web 2.0 systems.

Research has shown that about __________ of potential adopters will be ready adopters.

The authors suggest that computer based training will increase in the future as it is available online,almost any time,almost any place.

Training should focus on how to use all the features of the system,not on what the users need to know to accomplish their jobs.

If a trainer has been hired to train all staff before the new system goes 'live',it might be best to use:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

the Movement to Objects

Filters