Exam 3: Requirements Determination

In the interview report,what will probably NOT be included?

Mya is an analyst for National Homeowners Insurance of Hartford Connecticut.After hurricane Katrina,National Homeowners took an average of 78 days to assess damage and settle claims in the affected area.While Katrina was an unusual situation,Mya's analysis shows that the average claim processing should be less than 10 days for more 'normal' insurance processing.What analysis technique is she using?

Probably the first thing to do when conducting an interview is:

Kathy Ford is InformSystems Incorporated's compliance officer.In working with analyst Catherine Steele on the updated system for accounting for uncollectable debts ('write offs'),Kathy is creating some additional requirements for the system.These additional requirements will only be nonfunctional in nature as they specific data that management must provide to the system in order to satisfy Sarbanes-Oxley reporting standards .

One of the major differences between a JAD session and an interview is:

The proposed TTR system makes some sweeping changes to how business is done.Upper management from the CEO / CIO down have encouraged this project.There is a team of 12 people working on various aspects of the project.You think the best solution is to have a JAD session of significant players on the project,but it is not going well.Several just cannot get away from other projects and responsibilities.How should you approach this?

Being a JAD facilitator is fairly easy.It is primarily a 'traffic cop' position - insuring that everybody gets a chance to share in the discussion,that all are focusing on the task at hand,that conflicts are effectively handled.It requires less preparation than interviewing and less knowledge of the topic area.

Cindi Flores distributed 'white-papers' on RFID,ERP,GPS and SOA to a user-management group.She then asked them to 'think outside the box' on where these technologies could be used in the company.This would be an example of 'technology analysis'.

Miski has modified an existing time reporting system for hourly employees to be more efficient as they can text message when they are leaving a job site.This would be an example of Business Process Automation.

Document analysis and observation are usually best for understanding the as-in system.

During observation Kim has learned that the users in the inventory monitoring department have created their own forms.This is a clear sign that the _____.

In BPA and BPI,analysis is generally divided into three steps: understanding the as-is system;developing a cost-benefit analysis;and understanding the technical feasibility.

Melinda Formica is a systems analyst working on an alumni giving database for Western State University.She is planning on limiting the interviewing to four people: the campus president,the chair of the marketing academic department,the chair of the information systems management department,and the vice president of alumni affairs.She feels that this broad cross section will give her insights into the campus direction,marketing approaches,technologies of interest,and alumni viewpoints.This is an appropriate group for first round interviews.