Question 1

Which of the following will probably NOT be at a system walkthrough?

Accepted Answer

A) User representatives 
B) Management representatives 
C) Computer Center director 
D) Key decision makers 
E) Analyst who prepared the system proposal 
A) User representatives 
B) Management representatives 
C) Computer Center director 
D) Key decision makers 
E) Analyst who prepared the system proposal

Question 2

Marta wants to focus on 'why' a particular lockout situation occurs on a customer relationship management system,rather than just developing a work-around fix.She is doing activity elimination.

Accepted Answer

A) True 
 B)False

Question 3

Maxi-Dental systems had grown rapidly from a regional distributor of dental equipment to the largest dental equipment manufacture,rental,distributor and wholesaler by acquiring a variety of competitors and other associated companies.But,their accounting systems were very disjointed and it was almost impossible to integrate sales with supply chain and manufacturing logistics.An ambitious plan was promoted by the CIO to implement SAP throughout the company within eighteen months as an integrated enterprise relationship planning system.In terms of potential business value,this could be very rewarding,but the time frame and resources to accomplish this project were questioned.The company should do an analysis on the risk of failure to the system.

Accepted Answer

A) True 
 B)False

Question 4

In interviews,Ross has learned that the new order entry system must be available in at least three formats (mobile,web browser,and local area network based);that it must function in either English or Spanish;and that the system must return order forms and data in less than 2 seconds.He recognizes these as nonfunctional requirements.

Accepted Answer

A) True 
 B)False

Question 5

You are selecting participants for a two week JAD requirements session.The initial system proposal seemed to be a major revenue producer for the company but the requirements are still somewhat vague.You really want two specific people in the session - Ella Kinsey,senior account executive and Sean Duffy,who has been recognized for outstanding contributions to the department (and was highly suggested by the project sponsor).But,they are busy people and don't want to give up two weeks of their time for a JAD session.In this case,you should press the project sponsor to get these two people to the session.

Accepted Answer

A) True 
 B)False

Question 6

You are interviewing Divya,one of the lead sales analysts.She states that the average returns on consumer electronic goods over $100 have run from 15 to 18% in the past six months.You should not question her as to whether it is fact or opinion.

Accepted Answer

A) True 
 B)False

Question 7

An example of a nonfunctional requirement is ____________

Accepted Answer

A) Supplier table is available 
B) The system must contain customer order history for three years 
C) System can be used in any of 100 offices worldwide 
D) SQL queries from customer table and order table are available 
E) Customer zipcode is formatted as character data 
A) Supplier table is available 
B) The system must contain customer order history for three years 
C) System can be used in any of 100 offices worldwide 
D) SQL queries from customer table and order table are available 
E) Customer zipcode is formatted as character data

Question 8

Amanda sent a list with GPS,RFID,ERP,SOA,SaaS,VoIP and ten additional 'hot' technologies to managers at her company.She wanted them to think how each technology could be applied to current business process.Amanda is identifying improvement opportunities through _____.

Accepted Answer

A) Benchmarking 
B) Technical feasibility 
C) Problem analysis 
D) Root cause analysis 
E) Technology analysis 
A) Benchmarking 
B) Technical feasibility 
C) Problem analysis 
D) Root cause analysis 
E) Technology analysis

Question 9

An analysis team consisting of users,managers,and analysts,are doing activity elimination analysis.They are probably in the midst of:

Accepted Answer

A) Business Process Automation (BP
A)  
B) Business Process Improvement (BPI) 
C) Business Process Reengineering (BPR) 
D) Business Process Blue-skying (BP
B)  
E) Business Process Efficiency (BP
E)  
A) Business Process Automation (BP
A)  
B) Business Process Improvement (BPI) 
C) Business Process Reengineering (BPR) 
D) Business Process Blue-skying (BP
B)  
E) Business Process Efficiency (BP
E)

Question 10

Rebecca,a fairly new employee in the company and Matt,her boss (who has been with the company for 22 years)are in your JAD session.It would probably be expected that Rebecca would not share much in the session.

Accepted Answer

A) True 
 B)False

Question 11

One of the first activities of an analyst is to determine the business requirements for the new system

Accepted Answer

A) True 
 B)False

Question 12

Which is NOT an expectation of the Requirements Definition?

Accepted Answer

A) Listing of functional requirements 
B) Listing of project costs and benefits in both dollars and Euros 
C) Listing of non-functional requirements 
D) Defining scope of project 
E) To be the document that is used for clarification when problems arise. 
A) Listing of functional requirements 
B) Listing of project costs and benefits in both dollars and Euros 
C) Listing of non-functional requirements 
D) Defining scope of project 
E) To be the document that is used for clarification when problems arise.

Question 13

Your new online customer relationship management (CRM)system has been in place for 3 months.You want to get feedback on how it has been received by customers.What might be the best approach?

Accepted Answer

A) Select three customers at random and call them for their feedback 
B) Develop an online survey and e-mail a link to the survey to all customers that have used the system 
C) Develop an online survey and e-mail a link to a random group of five customers that have used the system 
D) Arrange to be with three customers when they use the system to observe how they use it 
E) Interview three help desk staff people as to complaints and feedback they have gotten from users. 
A) Select three customers at random and call them for their feedback 
B) Develop an online survey and e-mail a link to the survey to all customers that have used the system 
C) Develop an online survey and e-mail a link to a random group of five customers that have used the system 
D) Arrange to be with three customers when they use the system to observe how they use it 
E) Interview three help desk staff people as to complaints and feedback they have gotten from users.

Question 14

When determining requirements it is good to have all BUT ____ involved.

Accepted Answer

A) Managers in the business area 
B) Analysts 
C) Project Sponsors 
D) Staff in the business area 
E) Information technology staff 
A) Managers in the business area 
B) Analysts 
C) Project Sponsors 
D) Staff in the business area 
E) Information technology staff

Question 15

One difference between the reports from interviews and from a JAD session is that:

Accepted Answer

A) It describes information from the interview or JAD session 
B) The interview report will give a complete project management timeline; while the JAD session report will not 
C) The interview report is generally written within 48 hours of the interview; while the JAD session report may take a week or two after the JAD session. 
D) The JAD report will include results from questionnaires while the interview report will not 
E) JAD reports will include technology analysis while interviews will only include root cause analysis 
A) It describes information from the interview or JAD session 
B) The interview report will give a complete project management timeline; while the JAD session report will not 
C) The interview report is generally written within 48 hours of the interview; while the JAD session report may take a week or two after the JAD session. 
D) The JAD report will include results from questionnaires while the interview report will not 
E) JAD reports will include technology analysis while interviews will only include root cause analysis

Question 16

Thom wants to gather information from outside the organization.He would probably use:

Accepted Answer

A)  Document analysis 
B)  Interviewing 
C)  Joint application design (JA
D) sessions 
D)  Observation 
E)  Questionnaires 
A)  Document analysis 
B)  Interviewing 
C)  Joint application design (JA
D) sessions 
D)  Observation 
E)  Questionnaires

Question 17

Rafael,Fraud Unit Manager,has just received an interview report from Stefano,a systems analyst.Rafael was interviewed by Stefano,and was asked to make corrections and clarifications to the interview report.In what interview phase would this occur?

Accepted Answer

A) Selecting interviewees 
B) Designing interview questions 
C) Preparing for the interview 
D) Conducting the interview 
E) Post-interview follow-up 
A) Selecting interviewees 
B) Designing interview questions 
C) Preparing for the interview 
D) Conducting the interview 
E) Post-interview follow-up

Question 18

(continued)MetaContinental needs to gather both functional and non-functional requirements in order to comply with Sarbanes-Oxley.What might be functional requirements for them? What might be non-functional requirements for them?

Accepted Answer

The answer of (continued)MetaContinental needs to gather both functional and...

Question 19

An example of a functional requirement is _________

Accepted Answer

A) Access to the customer order system 
B) System should be available in English and Spanish 
C) System can be accessed through a Blackberry device 
D) Output can be displayed in Internet Explorer, in Firefox, or in Google Chrome browsers 
E) System is automatically updated every 5 seconds 
A) Access to the customer order system 
B) System should be available in English and Spanish 
C) System can be accessed through a Blackberry device 
D) Output can be displayed in Internet Explorer, in Firefox, or in Google Chrome browsers 
E) System is automatically updated every 5 seconds

Question 20

Henri examines existing paperwork in order to better understand the as-is system.This is called:

Accepted Answer

A) Document analysis 
B) Interviewing 
C) Joint application design (JA
D) sessions 
D) Observation 
E) Questionnaires 
A) Document analysis 
B) Interviewing 
C) Joint application design (JA
D) sessions 
D) Observation 
E) Questionnaires

Which of the following will probably NOT be at a system walkthrough?

Marta wants to focus on 'why' a particular lockout situation occurs on a customer relationship management system,rather than just developing a work-around fix.She is doing activity elimination.

You are interviewing Divya,one of the lead sales analysts.She states that the average returns on consumer electronic goods over $100 have run from 15 to 18% in the past six months.You should not question her as to whether it is fact or opinion.

An example of a nonfunctional requirement is ____________

Amanda sent a list with GPS,RFID,ERP,SOA,SaaS,VoIP and ten additional 'hot' technologies to managers at her company.She wanted them to think how each technology could be applied to current business process.Amanda is identifying improvement opportunities through _____.

An analysis team consisting of users,managers,and analysts,are doing activity elimination analysis.They are probably in the midst of:

Rebecca,a fairly new employee in the company and Matt,her boss (who has been with the company for 22 years)are in your JAD session.It would probably be expected that Rebecca would not share much in the session.

One of the first activities of an analyst is to determine the business requirements for the new system

Which is NOT an expectation of the Requirements Definition?

Your new online customer relationship management (CRM)system has been in place for 3 months.You want to get feedback on how it has been received by customers.What might be the best approach?

When determining requirements it is good to have all BUT ____ involved.

One difference between the reports from interviews and from a JAD session is that:

Thom wants to gather information from outside the organization.He would probably use:

Rafael,Fraud Unit Manager,has just received an interview report from Stefano,a systems analyst.Rafael was interviewed by Stefano,and was asked to make corrections and clarifications to the interview report.In what interview phase would this occur?

(continued)MetaContinental needs to gather both functional and non-functional requirements in order to comply with Sarbanes-Oxley.What might be functional requirements for them? What might be non-functional requirements for them?

An example of a functional requirement is _________

Henri examines existing paperwork in order to better understand the as-is system.This is called:

The Systems Analyst and Information Systems Development

Project Selection and Management

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

Transition to the New System

the Movement to Objects

Filters

Exam 3: Requirements Determination

Which of the following will probably NOT be at a system walkthrough?

Marta wants to focus on 'why' a particular lockout situation occurs on a customer relationship management system,rather than just developing a work-around fix.She is doing activity elimination.

You are interviewing Divya,one of the lead sales analysts.She states that the average returns on consumer electronic goods over $100 have run from 15 to 18% in the past six months.You should not question her as to whether it is fact or opinion.

An example of a nonfunctional requirement is ____________

Amanda sent a list with GPS,RFID,ERP,SOA,SaaS,VoIP and ten additional 'hot' technologies to managers at her company.She wanted them to think how each technology could be applied to current business process.Amanda is identifying improvement opportunities through _____.

An analysis team consisting of users,managers,and analysts,are doing activity elimination analysis.They are probably in the midst of:

Rebecca,a fairly new employee in the company and Matt,her boss (who has been with the company for 22 years)are in your JAD session.It would probably be expected that Rebecca would not share much in the session.

One of the first activities of an analyst is to determine the business requirements for the new system

Which is NOT an expectation of the Requirements Definition?

Your new online customer relationship management (CRM)system has been in place for 3 months.You want to get feedback on how it has been received by customers.What might be the best approach?

When determining requirements it is good to have all BUT ____ involved.

One difference between the reports from interviews and from a JAD session is that:

Thom wants to gather information from outside the organization.He would probably use:

Rafael,Fraud Unit Manager,has just received an interview report from Stefano,a systems analyst.Rafael was interviewed by Stefano,and was asked to make corrections and clarifications to the interview report.In what interview phase would this occur?

(continued)MetaContinental needs to gather both functional and non-functional requirements in order to comply with Sarbanes-Oxley.What might be functional requirements for them? What might be non-functional requirements for them?

An example of a functional requirement is _________

Henri examines existing paperwork in order to better understand the as-is system.This is called:

The Systems Analyst and Information Systems Development

Project Selection and Management

Systems Analysis and Design

Process Modeling

Data Modeling

Moving Into Design

Architecture Design

Dennis/wixom/roth

Program Design

Data Storage Design

Moving Into Implementation

Transition to the New System

the Movement to Objects

Filters