Question 1

Which of the following is true of involuntary clients?​

Accepted Answer

A) ​During the initial session, involuntary clients perceive social workers as allies and often feel close to them. 
B) ​In the case of involuntary clients, if agreement is not reached about the appropriateness of services, the social work contact is immediately discontinued. 
C) ​Contracting with involuntary clients contains a layer of legally mandated problems or concerns in addition to the clients' expressed wishes. 
D) ​Involuntary clients usually face situations in which all of the concerns are their own. 
A) ​During the initial session, involuntary clients perceive social workers as allies and often feel close to them. 
B) ​In the case of involuntary clients, if agreement is not reached about the appropriateness of services, the social work contact is immediately discontinued. 
C) ​Contracting with involuntary clients contains a layer of legally mandated problems or concerns in addition to the clients' expressed wishes. 
D) ​Involuntary clients usually face situations in which all of the concerns are their own. C

Question 2

In the social work context, assertiveness involves:​

Accepted Answer

A) ​negotiating goals to be accomplished in remedying or alleviating problems and formulating a contract. 
B) ​assisting a client develop strategies that maintain change and continue growth following the termination of the helping relationship. 
C) ​becoming aware of growth-defeating discrepancies in perceptions, feelings, communications, behavior, values, and attitudes. 
D) ​dealing tactfully but firmly with problematic behaviors that impinge on the helping relationship or impede progress toward goal attainment. 
A) ​negotiating goals to be accomplished in remedying or alleviating problems and formulating a contract. 
B) ​assisting a client develop strategies that maintain change and continue growth following the termination of the helping relationship. 
C) ​becoming aware of growth-defeating discrepancies in perceptions, feelings, communications, behavior, values, and attitudes. 
D) ​dealing tactfully but firmly with problematic behaviors that impinge on the helping relationship or impede progress toward goal attainment. D

Question 3

A _____ consists of a formal agreement or understanding between a social worker and a client that specifies the goals to be accomplished, relevant strategies to be implemented, roles and responsibilities of participants, practical arrangements, and other factors.​

Accepted Answer

A) ​writ 
B) ​subpoena 
C) ​mandate 
D) ​contract 
A) ​writ 
B) ​subpoena 
C) ​mandate 
D) ​contract D

Question 4

Establishing _____ reduces the level of threat and gains the trust of clients, who recognize that social workers intend to be helpful.​

Accepted Answer

A) ​a rule 
B) ​dominance 
C) ​rapport 
D) ​a goal 
A) ​a rule 
B) ​dominance 
C) ​rapport 
D) ​a goal

Question 5

A social worker introduces the process of goal negotiation by:​

Accepted Answer

A) ​asking the client to select a goal from the available options in an agency. 
B) ​focusing on goals as perceived by the client. 
C) ​attending to the emotional states and immediate concerns manifested by the client. 
D) ​explaining the rationale for formulating goals. 
A) ​asking the client to select a goal from the available options in an agency. 
B) ​focusing on goals as perceived by the client. 
C) ​attending to the emotional states and immediate concerns manifested by the client. 
D) ​explaining the rationale for formulating goals.

Question 6

Which of the following is true of direct social workers?​

Accepted Answer

A) ​They employ similar intervention strategies for all clients. 
B) They employ interviewing as the primary vehicle of influence.​ 
C) ​They use the universal human behavior theory to solve clients' problems. 
D) ​They use one standard model of practice to deal with all clients. 
A) ​They employ similar intervention strategies for all clients. 
B) They employ interviewing as the primary vehicle of influence.​ 
C) ​They use the universal human behavior theory to solve clients' problems. 
D) ​They use one standard model of practice to deal with all clients.

Question 7

What are the ways in which social workers can interact with potential clients who are not native English speakers? What are the guidelines for working with an interpreter?

Accepted Answer

Answers may vary. When ethnic minority a

Question 8

Additive empathy is employed as a means to enhance:​

Accepted Answer

A) ​motivational congruence. 
B) ​additive empathy. 
C) ​self-awareness. 
D) ​self-control. 
A) ​motivational congruence. 
B) ​additive empathy. 
C) ​self-awareness. 
D) ​self-control.

Question 9

After completing several sessions with a social worker, Mr. Harrison states that he believes he is capable of becoming a more outgoing person and communicating more effectively. This statement is an example of:​

Accepted Answer

A) ​situational ideation. 
B) ​additive empathy. 
C) ​self-efficacy. 
D) ​self-concept. 
A) ​situational ideation. 
B) ​additive empathy. 
C) ​self-efficacy. 
D) ​self-concept.

Question 10

For a social worker, establishing rapport with a client begins by:​

Accepted Answer

A) ​attending to the emotional states and immediate concerns manifested by the client. 
B) ​greeting the client warmly and introducing himself or herself. 
C) ​assisting the client in gathering data about his or her perceived difficulties and hopes. 
D) ​dealing tactfully but firmly with the client's problematic behaviors. 
A) ​attending to the emotional states and immediate concerns manifested by the client. 
B) ​greeting the client warmly and introducing himself or herself. 
C) ​assisting the client in gathering data about his or her perceived difficulties and hopes. 
D) ​dealing tactfully but firmly with the client's problematic behaviors.

Question 11

Assessment of _____ entails consideration of the adequacy or deficiency, success or failure, and strengths or weaknesses of salient systems in the environment that bear on a client's problem.​

Accepted Answer

A) ​political factors 
B) ​biological factors 
C) ​ecological factors 
D) ​virulence factors 
A) ​political factors 
B) ​biological factors 
C) ​ecological factors 
D) ​virulence factors

Question 12

Describe the characteristics of clients who are said to be in the precontemplation and contemplation stages of change.

Accepted Answer

Answers may vary. Individuals with limit

Question 13

Analysis of the _____ includes assessment of the client's wants and needs, coping capacity, strengths and limitations, and motivation to work on the problem(s).​

Accepted Answer

A) ​support system 
B) ​sociological factors 
C) ​ecological factors 
D) ​individual system 
A) ​support system 
B) ​sociological factors 
C) ​ecological factors 
D) ​individual system

Question 14

The process of problem exploration begins by:​

Accepted Answer

A) ​specifying the goals to be accomplished and the relevant strategies to be implemented. 
B) ​dealing with problematic behaviors that impinge on the helping relationship established by the social worker with the client. 
C) ​specifying roles and responsibilities of participants and making practical arrangements. 
D) ​attending to the emotional states and immediate concerns manifested by the client. 
A) ​specifying the goals to be accomplished and the relevant strategies to be implemented. 
B) ​dealing with problematic behaviors that impinge on the helping relationship established by the social worker with the client. 
C) ​specifying roles and responsibilities of participants and making practical arrangements. 
D) ​attending to the emotional states and immediate concerns manifested by the client.

Question 15

Using first name introduction with a client is a universally accepted way of establishing rapport between the social worker and the client.​

Accepted Answer

A) ​True 
B) ​False 
A) ​True 
B) ​False

Question 16

Which of the following is Phase III of the helping process?​

Accepted Answer

A) ​Motivation and rapport building 
B) ​Evaluation and termination 
C) ​Implementation and goal attainment 
D) ​Exploration, engagement, assessment, and planning 
A) ​Motivation and rapport building 
B) ​Evaluation and termination 
C) ​Implementation and goal attainment 
D) ​Exploration, engagement, assessment, and planning

Question 17

In the context of social work, individuals who can negotiate a contract addressing some of their concerns are called:​

Accepted Answer

A) ​potential clients. 
B) ​applicants. 
C) ​respondents. 
D) ​venture capitalists. 
A) ​potential clients. 
B) ​applicants. 
C) ​respondents. 
D) ​venture capitalists.

Question 18

Confrontation is a technique that can be used to foster self-awareness.​

Accepted Answer

A) ​True 
B) ​False 
A) ​True 
B) ​False

Question 19

Which of the following terms refers to a skill that encourages clients to continue verbalizing their concerns?​

Accepted Answer

A) ​Reflecting content 
B) ​Furthering responses 
C) ​Empathizing 
D) ​Intellectualizing 
A) ​Reflecting content 
B) ​Furthering responses 
C) ​Empathizing 
D) ​Intellectualizing

Question 20

During Phase II of the helping process, interviewing skills are used to:​

Accepted Answer

A) help clients monitor their own progress.​ 
B) ​elicit comprehensive data about clients. 
C) ​help clients accomplish their goals. 
D) ​confront resistance in clients' attitude. 
A) help clients monitor their own progress.​ 
B) ​elicit comprehensive data about clients. 
C) ​help clients accomplish their goals. 
D) ​confront resistance in clients' attitude.

Which of the following is true of involuntary clients?

In the social work context, assertiveness involves:

A _____ consists of a formal agreement or understanding between a social worker and a client that specifies the goals to be accomplished, relevant strategies to be implemented, roles and responsibilities of participants, practical arrangements, and other factors.

Establishing _____ reduces the level of threat and gains the trust of clients, who recognize that social workers intend to be helpful.

A social worker introduces the process of goal negotiation by:

Which of the following is true of direct social workers?

What are the ways in which social workers can interact with potential clients who are not native English speakers? What are the guidelines for working with an interpreter?

Additive empathy is employed as a means to enhance:

After completing several sessions with a social worker, Mr. Harrison states that he believes he is capable of becoming a more outgoing person and communicating more effectively. This statement is an example of:

For a social worker, establishing rapport with a client begins by:

Assessment of _____ entails consideration of the adequacy or deficiency, success or failure, and strengths or weaknesses of salient systems in the environment that bear on a client's problem.

Describe the characteristics of clients who are said to be in the precontemplation and contemplation stages of change.

Analysis of the _____ includes assessment of the client's wants and needs, coping capacity, strengths and limitations, and motivation to work on the problem(s).

The process of problem exploration begins by:

Using first name introduction with a client is a universally accepted way of establishing rapport between the social worker and the client.

Which of the following is Phase III of the helping process?

In the context of social work, individuals who can negotiate a contract addressing some of their concerns are called:

Confrontation is a technique that can be used to foster self-awareness.

Which of the following terms refers to a skill that encourages clients to continue verbalizing their concerns?

During Phase II of the helping process, interviewing skills are used to:

The Challenges of Social Work

Direct Practice: Domain, Philosophy and Roles

Operationalizing the Cardinal Social Work Values

Building Blocks of Communication: Conveying Empathy and Authenticity

Verbal Following, Exploring, and Focusing Skills

Eliminating Counterproductive Communication Patterns and Substituting Positive Alternatives

Assessment: Exploring and Understanding Problems and Strengths

Assessing Intrapersonal and Environmental Systems

Assessing Family Functioning in Diverse Family and Cultural Contexts

Forming and Assessing Social Work Groups

Developing Goals and Formulating a Contract

Planning and Implementing Change-Oriented Strategies

Developing Resources, Advocacy, and Organizing As Intervention Strategies

Enhancing Family Functioning and Relationships

Intervening in Social Work Groups

Additive Empathy, Interpretation, and Confrontation

Managing Barriers to Change

The Final Phase: Evaluation and Termination

Filters

Exam 3: Overview of the Helping Process

Which of the following is true of involuntary clients?​

In the social work context, assertiveness involves:​

A _____ consists of a formal agreement or understanding between a social worker and a client that specifies the goals to be accomplished, relevant strategies to be implemented, roles and responsibilities of participants, practical arrangements, and other factors.​

Establishing _____ reduces the level of threat and gains the trust of clients, who recognize that social workers intend to be helpful.​

A social worker introduces the process of goal negotiation by:​

Which of the following is true of direct social workers?​

What are the ways in which social workers can interact with potential clients who are not native English speakers? What are the guidelines for working with an interpreter?

Additive empathy is employed as a means to enhance:​

After completing several sessions with a social worker, Mr. Harrison states that he believes he is capable of becoming a more outgoing person and communicating more effectively. This statement is an example of:​

For a social worker, establishing rapport with a client begins by:​

Assessment of _____ entails consideration of the adequacy or deficiency, success or failure, and strengths or weaknesses of salient systems in the environment that bear on a client's problem.​

Describe the characteristics of clients who are said to be in the precontemplation and contemplation stages of change.

Analysis of the _____ includes assessment of the client's wants and needs, coping capacity, strengths and limitations, and motivation to work on the problem(s).​

The process of problem exploration begins by:​

Using first name introduction with a client is a universally accepted way of establishing rapport between the social worker and the client.​

Which of the following is Phase III of the helping process?​

In the context of social work, individuals who can negotiate a contract addressing some of their concerns are called:​

Confrontation is a technique that can be used to foster self-awareness.​

Which of the following terms refers to a skill that encourages clients to continue verbalizing their concerns?​

During Phase II of the helping process, interviewing skills are used to:​

The Challenges of Social Work

Direct Practice: Domain, Philosophy and Roles

Operationalizing the Cardinal Social Work Values

Building Blocks of Communication: Conveying Empathy and Authenticity

Verbal Following, Exploring, and Focusing Skills

Eliminating Counterproductive Communication Patterns and Substituting Positive Alternatives

Assessment: Exploring and Understanding Problems and Strengths

Assessing Intrapersonal and Environmental Systems

Assessing Family Functioning in Diverse Family and Cultural Contexts

Forming and Assessing Social Work Groups

Developing Goals and Formulating a Contract

Planning and Implementing Change-Oriented Strategies

Developing Resources, Advocacy, and Organizing As Intervention Strategies

Enhancing Family Functioning and Relationships

Intervening in Social Work Groups

Additive Empathy, Interpretation, and Confrontation

Managing Barriers to Change

The Final Phase: Evaluation and Termination

Filters

Which of the following is true of involuntary clients?

In the social work context, assertiveness involves:

A _____ consists of a formal agreement or understanding between a social worker and a client that specifies the goals to be accomplished, relevant strategies to be implemented, roles and responsibilities of participants, practical arrangements, and other factors.

Establishing _____ reduces the level of threat and gains the trust of clients, who recognize that social workers intend to be helpful.

A social worker introduces the process of goal negotiation by:

Which of the following is true of direct social workers?

Additive empathy is employed as a means to enhance:

After completing several sessions with a social worker, Mr. Harrison states that he believes he is capable of becoming a more outgoing person and communicating more effectively. This statement is an example of:

For a social worker, establishing rapport with a client begins by:

Assessment of _____ entails consideration of the adequacy or deficiency, success or failure, and strengths or weaknesses of salient systems in the environment that bear on a client's problem.

Analysis of the _____ includes assessment of the client's wants and needs, coping capacity, strengths and limitations, and motivation to work on the problem(s).

The process of problem exploration begins by:

Using first name introduction with a client is a universally accepted way of establishing rapport between the social worker and the client.

Which of the following is Phase III of the helping process?

In the context of social work, individuals who can negotiate a contract addressing some of their concerns are called:

Confrontation is a technique that can be used to foster self-awareness.

Which of the following terms refers to a skill that encourages clients to continue verbalizing their concerns?

During Phase II of the helping process, interviewing skills are used to: