Question 1

​High-level empathic responding should increase clients':

Accepted Answer

A) ​perception of others' problems. 
B) ​sense of righteousness. 
C) ​exploration of self and problems. 
D) ​sense of guilt. 
A) ​perception of others' problems. 
B) ​sense of righteousness. 
C) ​exploration of self and problems. 
D) ​sense of guilt. C

Question 2

When situations such as a client's angry attacks put social workers on the spot, they should :​

Accepted Answer

A) ​respond by intertwining empathic and authentic responses. 
B) ​leave the room. 
C) ​assign another social worker to the client. 
D) ​argue with the client to prove that he or she is wrong. 
A) ​respond by intertwining empathic and authentic responses. 
B) ​leave the room. 
C) ​assign another social worker to the client. 
D) ​argue with the client to prove that he or she is wrong. A

Question 3

Briefly discuss how empathic responding should be employed by a social worker in early sessions with a client.

Accepted Answer

Answers may vary. In early sessions with a client, empathic responding should be used frequently as a method of developing rapport with the client. Responses should be couched in a tentative manner to allow for inaccuracies in the social worker's perception. Checking out the accuracy of responses with appropriate lead-in phrases such as "Let me see if I understand …" or "Did I hear you right?" is helpful in communicating a desire to understand and a willingness to correct misperceptions.

Question 4

In the context of empathic communication between social workers and clients, which of the following statements is true of confrontation?​

Accepted Answer

A) ​It is employed to expand clients' awareness and to motivate them to action. 
B) ​It is ineffective when clients are contemplating actions that are unlawful. 
C) ​It is employed to make a client pay attention to other people's feelings and circumstances. 
D) ​It is ineffective when clients are contemplating actions that are dangerous to themselves. 
A) ​It is employed to expand clients' awareness and to motivate them to action. 
B) ​It is ineffective when clients are contemplating actions that are unlawful. 
C) ​It is employed to make a client pay attention to other people's feelings and circumstances. 
D) ​It is ineffective when clients are contemplating actions that are dangerous to themselves.

Question 5

Which of the following statements is true of the language used in an empathic response at a reciprocal level?​

Accepted Answer

A) ​It should not be abstract. 
B) ​It should have professional jargon. 
C) ​It should use repetitive speech patterns. 
D) ​It should not be simple. 
A) ​It should not be abstract. 
B) ​It should have professional jargon. 
C) ​It should use repetitive speech patterns. 
D) ​It should not be simple.

Question 6

In a session with a social worker, a client who has had an abusive relationship with her husband discloses, "I am feeling sick and lonely today. I often miss my ex-husband when I am lonely. My sister usually helps me to get over him so I don't do anything stupid." The social worker responds, "So when you are sick and down like today, you have often coped by contacting your sister?" The social worker's reply in this scenario is an example of a _____ response.​

Accepted Answer

A) ​Level 0 
B) ​Level 1 
C) ​Level 2 
D) ​Level 3 
A) ​Level 0 
B) ​Level 1 
C) ​Level 2 
D) ​Level 3

Question 7

_____ often exceed the level of feelings and meanings expressed by clients during early sessions and are thus reserved, in large part, for later phases of the helping process.​

Accepted Answer

A) ​Additive empathic responses 
B) ​Sympathetic responses 
C) ​Reciprocal empathic responses 
D) ​Authentic responses 
A) ​Additive empathic responses 
B) ​Sympathetic responses 
C) ​Reciprocal empathic responses 
D) ​Authentic responses

Question 8

To achieve positive results in role clarification while dealing with a new client, a social worker should:​

Accepted Answer

A) ​not emphasize client responsibility. 
B) ​avoid mentioning that difficulties are inherent in the process. 
C) ​determine the client's expectations. 
D) ​avoid the person-in-the-environment focus. 
A) ​not emphasize client responsibility. 
B) ​avoid mentioning that difficulties are inherent in the process. 
C) ​determine the client's expectations. 
D) ​avoid the person-in-the-environment focus.

Question 9

In the context of empathic communication, which of the following statements is an example of self-disclosure?​

Accepted Answer

A) ​As you describe what happened when you entered the new school, I think about what happened when I changed schools. 
B) ​I feel sad for what happened to you when you entered the new school. 
C) ​I don't think you should let what happened in school affect you. 
D) ​You are very disappointed that things are not better and are irritated with me. You feel that I should have been more helpful. 
A) ​As you describe what happened when you entered the new school, I think about what happened when I changed schools. 
B) ​I feel sad for what happened to you when you entered the new school. 
C) ​I don't think you should let what happened in school affect you. 
D) ​You are very disappointed that things are not better and are irritated with me. You feel that I should have been more helpful.

Question 10

A client is completing an enrollment session with you for a domestic violence group. In the course of discussion about what precipitated the violent act on his part, the client reports that his wife was nagging him about his relationship with his friend Charles. Which of the following statements would be an appropriate reciprocal response?​

Accepted Answer

A) ​So why don't you stop seeing Charles for some time? 
B) ​So you were frustrated with your wife's concern about your relationship with Charles? 
C) ​So your wife has been nagging you? 
D) ​So your wife must be a jealous person? 
A) ​So why don't you stop seeing Charles for some time? 
B) ​So you were frustrated with your wife's concern about your relationship with Charles? 
C) ​So your wife has been nagging you? 
D) ​So your wife must be a jealous person?

Question 11

A female client, aged 35, has a cancerous tumor in her breast. She has been scheduled to undergo surgery and have her breast removed. She says, "I am worried about whether I will still be attractive to my partner or not even if I am cured." Which of the following statements is a Level 3 reciprocal response to the client's concerns?​

Accepted Answer

A) ​So you are apprehensive that you might be physically safer after the surgery, but that your partner might not feel the same way about you? 
B) ​Can you not think about the alternative, the consequences of not having the cancer removed? 
C) ​You should focus on tackling one issue at a time. 
D) ​You'll just have to be patient. I can see that you are worried. 
A) ​So you are apprehensive that you might be physically safer after the surgery, but that your partner might not feel the same way about you? 
B) ​Can you not think about the alternative, the consequences of not having the cancer removed? 
C) ​You should focus on tackling one issue at a time. 
D) ​You'll just have to be patient. I can see that you are worried.

Question 12

Which of the following actions of a social worker will reduce the level of threat perceived by an involuntary client and mitigate his or her defensiveness?​

Accepted Answer

A) ​Stating rigid views 
B) ​Empathizing with the situation 
C) ​Limiting self-exploration 
D) ​Blaming those responsible for the client's referral 
A) ​Stating rigid views 
B) ​Empathizing with the situation 
C) ​Limiting self-exploration 
D) ​Blaming those responsible for the client's referral

Question 13

_____ are declarative statements that place the burden on clients to object if they are uncomfortable with a suggestion made by a social worker.​

Accepted Answer

A) ​Closed-ended questions 
B) ​Imperatives 
C) ​Directives 
D) ​Stereotypical responses 
A) ​Closed-ended questions 
B) ​Imperatives 
C) ​Directives 
D) ​Stereotypical responses

Question 14

Describe the differences between sympathetic responding and empathic responding. Provide examples of each kind of response.

Accepted Answer

Answers may vary. Sympathetic responding

Question 15

If a client asks for personal information such as your marital status, which of the following would be an appropriate response?​

Accepted Answer

A) ​I don't see how that information is pertinent here. 
B) ​Could you tell me how that information would be helpful to you? 
C) ​I am married. 
D) ​It is against agency policy to disclose personal information. 
A) ​I don't see how that information is pertinent here. 
B) ​Could you tell me how that information would be helpful to you? 
C) ​I am married. 
D) ​It is against agency policy to disclose personal information.

Question 16

It is appropriate for social workers to set limits in response to their clients' request for:​

Accepted Answer

A) ​reporting false information to the clients' employers. 
B) ​maintaining excessive contact through phone calls and messages. 
C) ​withholding information from their partners. 
D) ​concealing information about violations of probation. 
A) ​reporting false information to the clients' employers. 
B) ​maintaining excessive contact through phone calls and messages. 
C) ​withholding information from their partners. 
D) ​concealing information about violations of probation.

Question 17

A lesbian client who is yet to come out in the open consults a social worker. She tells the social worker, "The other day, the women at my office were talking about lesbians and about how repulsive the very thought of lesbianism was to them. How do you think I felt?" Which of the following would be the most appropriate reciprocal response by the social worker?​

Accepted Answer

A) Why should you let that bother you?​ 
B) ​Why, that's kind of an exaggeration. If you just work along with me, things will be better soon. 
C) ​You must have felt extremely uncomfortable imagining that they would condemn you if they knew. 
D) ​How did you cope with it? 
A) Why should you let that bother you?​ 
B) ​Why, that's kind of an exaggeration. If you just work along with me, things will be better soon. 
C) ​You must have felt extremely uncomfortable imagining that they would condemn you if they knew. 
D) ​How did you cope with it?

Question 18

If clients verbally or nonverbally object to directives, a social worker should:​

Accepted Answer

A) ​explore the basis of their opposition. 
B) ​let them ignore the directives. 
C) ​compel the clients to follow the directives. 
D) ​change the directives to more amenable ones. 
A) ​explore the basis of their opposition. 
B) ​let them ignore the directives. 
C) ​compel the clients to follow the directives. 
D) ​change the directives to more amenable ones.

Question 19

Ms. Genelia cries while telling you about the recent death of her mother, whom she describes as one of her strongest supporters. You respond, "I know exactly how you feel. My mother died two years ago. We had a similar relationship. I cried for two weeks after her death." This is an example of:​

Accepted Answer

A) assertive responding.​ 
B) ​compassion fatigue. 
C) ​sympathetic responding. 
D) ​a discrepant viewpoint. 
A) assertive responding.​ 
B) ​compassion fatigue. 
C) ​sympathetic responding. 
D) ​a discrepant viewpoint.

Question 20

In the course of a session with a social worker, if a client becomes pensive, or shows puzzlement through facial expressions, the social worker should:​

Accepted Answer

A) ​ignore the client's actions. 
B) ​verbalize the feeling explicitly through a reflective response. 
C) ​wait for the client to verbalize the feelings. 
D) ​ask the client if he or she wants to stop the session. 
A) ​ignore the client's actions. 
B) ​verbalize the feeling explicitly through a reflective response. 
C) ​wait for the client to verbalize the feelings. 
D) ​ask the client if he or she wants to stop the session.

High-level empathic responding should increase clients':

When situations such as a client's angry attacks put social workers on the spot, they should :

Briefly discuss how empathic responding should be employed by a social worker in early sessions with a client.

In the context of empathic communication between social workers and clients, which of the following statements is true of confrontation?

Which of the following statements is true of the language used in an empathic response at a reciprocal level?

_____ often exceed the level of feelings and meanings expressed by clients during early sessions and are thus reserved, in large part, for later phases of the helping process.

To achieve positive results in role clarification while dealing with a new client, a social worker should:

In the context of empathic communication, which of the following statements is an example of self-disclosure?

Which of the following actions of a social worker will reduce the level of threat perceived by an involuntary client and mitigate his or her defensiveness?

_____ are declarative statements that place the burden on clients to object if they are uncomfortable with a suggestion made by a social worker.

Describe the differences between sympathetic responding and empathic responding. Provide examples of each kind of response.

If a client asks for personal information such as your marital status, which of the following would be an appropriate response?

It is appropriate for social workers to set limits in response to their clients' request for:

If clients verbally or nonverbally object to directives, a social worker should:

Ms. Genelia cries while telling you about the recent death of her mother, whom she describes as one of her strongest supporters. You respond, "I know exactly how you feel. My mother died two years ago. We had a similar relationship. I cried for two weeks after her death." This is an example of:

In the course of a session with a social worker, if a client becomes pensive, or shows puzzlement through facial expressions, the social worker should:

The Challenges of Social Work

Direct Practice: Domain, Philosophy and Roles

Overview of the Helping Process

Operationalizing the Cardinal Social Work Values

Verbal Following, Exploring, and Focusing Skills

Eliminating Counterproductive Communication Patterns and Substituting Positive Alternatives

Assessment: Exploring and Understanding Problems and Strengths

Assessing Intrapersonal and Environmental Systems

Assessing Family Functioning in Diverse Family and Cultural Contexts

Forming and Assessing Social Work Groups

Developing Goals and Formulating a Contract

Planning and Implementing Change-Oriented Strategies

Developing Resources, Advocacy, and Organizing As Intervention Strategies

Enhancing Family Functioning and Relationships

Intervening in Social Work Groups

Additive Empathy, Interpretation, and Confrontation

Managing Barriers to Change

The Final Phase: Evaluation and Termination

Filters

Exam 5: Building Blocks of Communication: Conveying Empathy and Authenticity

​High-level empathic responding should increase clients':

When situations such as a client's angry attacks put social workers on the spot, they should :​

Briefly discuss how empathic responding should be employed by a social worker in early sessions with a client.

In the context of empathic communication between social workers and clients, which of the following statements is true of confrontation?​

Which of the following statements is true of the language used in an empathic response at a reciprocal level?​

_____ often exceed the level of feelings and meanings expressed by clients during early sessions and are thus reserved, in large part, for later phases of the helping process.​

To achieve positive results in role clarification while dealing with a new client, a social worker should:​

In the context of empathic communication, which of the following statements is an example of self-disclosure?​

Which of the following actions of a social worker will reduce the level of threat perceived by an involuntary client and mitigate his or her defensiveness?​

_____ are declarative statements that place the burden on clients to object if they are uncomfortable with a suggestion made by a social worker.​

Describe the differences between sympathetic responding and empathic responding. Provide examples of each kind of response.

If a client asks for personal information such as your marital status, which of the following would be an appropriate response?​

It is appropriate for social workers to set limits in response to their clients' request for:​

If clients verbally or nonverbally object to directives, a social worker should:​

Ms. Genelia cries while telling you about the recent death of her mother, whom she describes as one of her strongest supporters. You respond, "I know exactly how you feel. My mother died two years ago. We had a similar relationship. I cried for two weeks after her death." This is an example of:​

In the course of a session with a social worker, if a client becomes pensive, or shows puzzlement through facial expressions, the social worker should:​

The Challenges of Social Work

Direct Practice: Domain, Philosophy and Roles

Overview of the Helping Process

Operationalizing the Cardinal Social Work Values

Verbal Following, Exploring, and Focusing Skills

Eliminating Counterproductive Communication Patterns and Substituting Positive Alternatives

Assessment: Exploring and Understanding Problems and Strengths

Assessing Intrapersonal and Environmental Systems

Assessing Family Functioning in Diverse Family and Cultural Contexts

Forming and Assessing Social Work Groups

Developing Goals and Formulating a Contract

Planning and Implementing Change-Oriented Strategies

Developing Resources, Advocacy, and Organizing As Intervention Strategies

Enhancing Family Functioning and Relationships

Intervening in Social Work Groups

Additive Empathy, Interpretation, and Confrontation

Managing Barriers to Change

The Final Phase: Evaluation and Termination

Filters

High-level empathic responding should increase clients':

When situations such as a client's angry attacks put social workers on the spot, they should :

In the context of empathic communication between social workers and clients, which of the following statements is true of confrontation?

Which of the following statements is true of the language used in an empathic response at a reciprocal level?

_____ often exceed the level of feelings and meanings expressed by clients during early sessions and are thus reserved, in large part, for later phases of the helping process.

To achieve positive results in role clarification while dealing with a new client, a social worker should:

In the context of empathic communication, which of the following statements is an example of self-disclosure?

Which of the following actions of a social worker will reduce the level of threat perceived by an involuntary client and mitigate his or her defensiveness?

_____ are declarative statements that place the burden on clients to object if they are uncomfortable with a suggestion made by a social worker.

If a client asks for personal information such as your marital status, which of the following would be an appropriate response?

It is appropriate for social workers to set limits in response to their clients' request for:

If clients verbally or nonverbally object to directives, a social worker should:

Ms. Genelia cries while telling you about the recent death of her mother, whom she describes as one of her strongest supporters. You respond, "I know exactly how you feel. My mother died two years ago. We had a similar relationship. I cried for two weeks after her death." This is an example of:

In the course of a session with a social worker, if a client becomes pensive, or shows puzzlement through facial expressions, the social worker should: