Exam 15: Dicision Making Models and Knowledge Management

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Satisficing, bounded rationality and relapse errors A group of accounting students was discussing which elective courses they should take as part of their degree; several comments from their conversation appear below. Place an "X" in the appropriate column to indicate whether each comment most clearly demonstrates satisficing, bounded rationality or relapse errors. a. I choose classes based on the cost of the textbooks they require. b. I didn't read the book in Prof. Smith's class at all last semester, and I did poorly. But, I passed. so I'm not planning to do the reading next time either. c. I know what "auditing" is, so I'm taking as many auditing electives as I can. d. I prefer taking courses in the morning, so I don't even look at courses offered later in the day. e. I took my dad's advice about my classes last term; even though it didn't work out too well. I'm planning to ask him again. f. I'm familiar with the process of preparing tax returns: I'm planning to take as many additional tax courses as possible. g. I'm not good at management accounting. h. I'm taking whatever courses are offered in time for me to graduate. i. I've taken forensic accounting twice and failed both times. But, I'm going to register for that class again and again until I pass it. j. The easier a class is, the more likely I am to take it. Satisficing Bounded rationality Relapse errors

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Steps for Better Thinking comprises four steps after its foundation level. Which of the following is most representative of Level Three?

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Knowledge management is the process through which organizations generate value from what kind(s) of assets: (i) monetary, (ii) intellectual, (iii) knowledge-based.

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Indicate the most applicable to each independent situation from the internal control(s).

(Note to instructor: The items are taken from Problem 4 at the end of the chapter. There, students are asked to identify the most appropriate element of Carter's taxonomy; here, they are asked about internal controls.)
A bookkeeper steals cash as it comes into the company. The bookkeeper later falsifies accounting entries using general ledger software to cover the trail.
Alarms.
A bored teenager initiates a denial of service attack on his internet service provider's information system.
Biometric access controls.
A disgruntled former accountant uses a previously installed "back door" into an information system to lock out other users by changing their passwords.
Data encryption.
Correct Answer:
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Responses:
A bookkeeper steals cash as it comes into the company. The bookkeeper later falsifies accounting entries using general ledger software to cover the trail.
Alarms.
A bored teenager initiates a denial of service attack on his internet service provider's information system.
Biometric access controls.
A disgruntled former accountant uses a previously installed "back door" into an information system to lock out other users by changing their passwords.
Data encryption.
A gang of criminals breaks into a local retail store. They steal all the store's computers, and then later hack into them for the purpose of identity theft.
Firewalls.
A pair of computer criminals uses e-mail to contact victims for an illegal pyramid scheme. They use money from new investors, rather than profits, to pay off old investors, keeping most of the money themselves.
Password rotation.
A recently fired employee laid the groundwork for corporate espionage by installing spyware on the company's network.
Proper authorization.
A student gains access to his university's information system. He then hacks the system to change grades for himself and his friends.
Separation of duties.
A woman impersonates her wealthy employer, stealing personal information about the employer from her bank's information system.
System backups.
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Information overload can be caused by all of the following except:

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Knowledge management systems Place an "X" in the appropriate column to indicate whether each of the following independent statements about knowledge management is true a. A corporate library is an example of a knowledge management system b. Employce questiontaires can be used as part of dereloping a knowledge manayement system. c. Knowledge management systems are classificd as current assets on the balance sheet. d. Knowledge management systems do not always involve information tochnology e. Knowledge management systems incrense the total amount of knowledge available in an organization. f. Like acoounting information systems, knowledge management systems are the same in most organizations. g. Once created, a knowledge management system should not change frequently. h. Organizational culture is irelevant when developing a knowledge management system. i. The balance sheet area most appropriate for reporting the value of knowledge management systems is shareholders equity. j. To be most valuable, knowledge management systems should require a passwond for access. True Not true

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Arnold and Robin were trying to develop a strong internal control system for their company's acquisition/payment process. Suggest an appropriate question they should ask at each level of the Steps for Better Thinking framework. SBT level Knowing Identifying Exploring Prioritizing Envisioning Question to ask

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Phil, a corporate controller, was preparing a comprehensive presentation of his firm's financial statements for the board of directors. He suspected some members of the board would experience information overload. Which of the following countermeasures could Phil employ most effectively to reduce information overload for his audience?

(Multiple Choice)
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Kay was frustrated. She was auditing a new client for the first time, but the client's accounting information system was in complete disarray. The client, a multi-national corporation, had boxes and filing cabinets full of paper forms in at least three languages. She had been working very long days with her other clients, too. She needed to come up with a plan for making sense of the documents before she could proceed with any of the audit tasks. -Kay has decided to create a knowledge management system for her client. Use the four objectives of knowledge management systems discussed in the text to explain to Kay's client what such a system will accomplish.

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Each year, employees in the accounting department of TCB Corporation discuss the upcoming year's budget with their department manager. Those discussions best fulfill which objective of knowledge management systems?

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