Question 1

Julia, Bree, and David work in different departments but often eat lunch together. They are an example of a(n) ________ group.

Accepted Answer

A)  formal 
B)  informal 
C)  command 
D)  task 
E)  interest 
A)  formal 
B)  informal 
C)  command 
D)  task 
E)  interest

Question 2

Alberto is working with a group of fifteen people to coordinate the merger of two corporations. Everyone in the group is highly qualified, offers relevant information, and has high norms. Still, the group seems to be slow at outlining a definitive plan for the merger. With the information provided, what would be the fastest and best way for Alberto to increase cohesiveness and productivity?

Accepted Answer

A)  hold long meetings at a restaurant or in a social setting 
B)  stimulate competition within the group 
C)  decrease the time members spend together 
D)  decrease the size of the group 
E)  invite more members into the group 
A)  hold long meetings at a restaurant or in a social setting 
B)  stimulate competition within the group 
C)  decrease the time members spend together 
D)  decrease the size of the group 
E)  invite more members into the group

Question 3

High-status group members interrupt others more often than low-status members.

Accepted Answer

A) True 
 B)False

Question 4

How does group size affect a group's behaviour?

Accepted Answer

The evidence indicates that smaller grou

Question 5

The ________ norms dictate behaviour such as whether to form friendships with coworkers off the job.

Accepted Answer

A)  appearance 
B)  social arrangement 
C)  performance 
D)  leisure 
E)  confluence 
A)  appearance 
B)  social arrangement 
C)  performance 
D)  leisure 
E)  confluence

Question 6

You decide that your company's choice of which new product to manufacture needs to have widespread acceptance and that this decision needs to be of the highest quality possible. Having read the literature on decision making, you believe that this choice needs to be made by a group of your best managers. You have decided to use the nominal group technique. Which of the following statements is true about this method?

Accepted Answer

A)  This method is good for building group cohesiveness. 
B)  This method is good for processing ideas rapidly. 
C)  This method is good for encouraging independent thinking. 
D)  This method is not an inexpensive means for generating a large number of ideas. 
E)  This method is good for achieving commitment to a solution. 
A)  This method is good for building group cohesiveness. 
B)  This method is good for processing ideas rapidly. 
C)  This method is good for encouraging independent thinking. 
D)  This method is not an inexpensive means for generating a large number of ideas. 
E)  This method is good for achieving commitment to a solution.

Question 7

The important groups to which an individual belongs or hopes to belong are known as the ________ groups.

Accepted Answer

A)  conformation 
B)  reference 
C)  status 
D)  power 
E)  appearance 
A)  conformation 
B)  reference 
C)  status 
D)  power 
E)  appearance

Question 8

Which of the following statements is true regarding the effect of status on conformity pressure?

Accepted Answer

A)  High-status individuals are often given less freedom to deviate from norms than are other group members. 
B)  High-status people are often given more freedom to deviate from norms than are other group members. 
C)  Lower-status people are better able to resist conformity pressures than their high-status peers. 
D)  Groups exert equal conformity pressure on all individuals regardless of their status. 
E)  As compared to high-status members, low-status members are given a wider range of discretion as long as their activities aren't severely detrimental to group goal achievement. 
A)  High-status individuals are often given less freedom to deviate from norms than are other group members. 
B)  High-status people are often given more freedom to deviate from norms than are other group members. 
C)  Lower-status people are better able to resist conformity pressures than their high-status peers. 
D)  Groups exert equal conformity pressure on all individuals regardless of their status. 
E)  As compared to high-status members, low-status members are given a wider range of discretion as long as their activities aren't severely detrimental to group goal achievement.

Question 9

Which of the following statements is most likely true regarding the norming stage of group development?

Accepted Answer

A)  According to the five-stage group-development model, this is the second stage in the group development model. 
B)  This stage is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership. 
C)  During this stage, members accept the existence of the group but resist the constraints it imposes on individuality. 
D)  During this stage, the group develops a common set of expectations of what defines correct member behaviour. 
E)  During this stage, the group performs the task at hand. 
A)  According to the five-stage group-development model, this is the second stage in the group development model. 
B)  This stage is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership. 
C)  During this stage, members accept the existence of the group but resist the constraints it imposes on individuality. 
D)  During this stage, the group develops a common set of expectations of what defines correct member behaviour. 
E)  During this stage, the group performs the task at hand.

Question 10

Explain the following terms: "groupthink" and "groupshift."

Accepted Answer

Groupthink is related to norms. It descr

Question 11

Which of the following terms refers to the process by which an individual's desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviours?

Accepted Answer

A)  conformity 
B)  coercion 
C)  commitment 
D)  convergence 
E)  confluence 
A)  conformity 
B)  coercion 
C)  commitment 
D)  convergence 
E)  confluence

Question 12

Maya just got out of a meeting. She is extremely frustrated because nothing got done and now she has to deal with workplace drama. Sophia is threatening to quit because the group members severely criticized her idea without even giving her a chance to complete her point. The entire meeting turned into a conflict management session for Maya. Which of the following meeting techniques was most likely used by Maya?

Accepted Answer

A)  interacting group 
B)  brainstorming 
C)  nominal group 
D)  electronic meeting 
E)  video conferencing 
A)  interacting group 
B)  brainstorming 
C)  nominal group 
D)  electronic meeting 
E)  video conferencing

Question 13

Role expectations indicate our view of how we're supposed to act in a given situation.

Accepted Answer

A) True 
 B)False

Question 14

In this group discussion technique, the group leader states the problem in a clear manner so all participants understand. Members then freewheel as many alternatives as they can in a given length of time. No criticism is allowed, and all alternatives are recorded for later discussion and analysis. One idea stimulates others, and judgments of even the most bizarre suggestions are withheld until later to encourage group members to "think the unusual." Identify the decision-making technique in the discussion.

Accepted Answer

A)  group polarization 
B)  morphological analysis 
C)  mind mapping 
D)  electronic meeting 
E)  brainstorming 
A)  group polarization 
B)  morphological analysis 
C)  mind mapping 
D)  electronic meeting 
E)  brainstorming

Question 15

Which of the following statements is true regarding informal groups?

Accepted Answer

A)  Informal groups are defined by the organization's structure. 
B)  In informal groups, the behaviours team members should engage in are stipulated by and directed toward organizational goals. 
C)  A group of people who come together to protest against a new law is an informal group. 
D)  The six members of an airline flight crew are an informal group. 
E)  Command groups and task groups are examples of informal groups. 
A)  Informal groups are defined by the organization's structure. 
B)  In informal groups, the behaviours team members should engage in are stipulated by and directed toward organizational goals. 
C)  A group of people who come together to protest against a new law is an informal group. 
D)  The six members of an airline flight crew are an informal group. 
E)  Command groups and task groups are examples of informal groups.

Question 16

During the forming stage of group development, close relationships develop and the group demonstrates cohesiveness.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following terms indicates the tendency of individuals to spend less effort when working collectively?

Accepted Answer

A)  groupthink 
B)  collective efficacy 
C)  social loafing 
D)  groupshift 
E)  clustering 
A)  groupthink 
B)  collective efficacy 
C)  social loafing 
D)  groupshift 
E)  clustering

Question 18

Sandy, Gale, and Marylou are on the board of directors for a local non-profit organization. At a recent meeting, guest David delivered a rousing speech on how group leadership is often too complex and that non-profits could often be better served by a CEO and no board of directors. Sandy emphatically disagreed with David stating that not having the board could open the organization up to massive levels of corruption. Gale agreed with David and feels that maybe the organization might do better if only one of the ladies were in charge, namely herself. Marylou chose not to comment on the matter, thus leading Sandy to assume that she agreed with her. It could be said that Sandy and Gale are suffering from ________.

Accepted Answer

A)  groupthink 
B)  groupshift 
C)  group polarization 
D)  both B and C 
E)  all, A, B, and C 
A)  groupthink 
B)  groupshift 
C)  group polarization 
D)  both B and C 
E)  all, A, B, and C

Question 19

During the group development process, when the storming stage is complete, there will be a relatively clear hierarchy of leadership within the group.

Accepted Answer

A) True 
 B)False

Question 20

The ________ norms refer to aspects such as dress code and unspoken rules about when to look busy.

Accepted Answer

A)  appearance 
B)  social arrangement 
C)  performance 
D)  leisure 
E)  confluence 
A)  appearance 
B)  social arrangement 
C)  performance 
D)  leisure 
E)  confluence

Julia, Bree, and David work in different departments but often eat lunch together. They are an example of a(n) ________ group.

High-status group members interrupt others more often than low-status members.

How does group size affect a group's behaviour?

The ________ norms dictate behaviour such as whether to form friendships with coworkers off the job.

The important groups to which an individual belongs or hopes to belong are known as the ________ groups.

Which of the following statements is true regarding the effect of status on conformity pressure?

Which of the following statements is most likely true regarding the norming stage of group development?

Explain the following terms: "groupthink" and "groupshift."

Which of the following terms refers to the process by which an individual's desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviours?

Role expectations indicate our view of how we're supposed to act in a given situation.

Which of the following statements is true regarding informal groups?

During the forming stage of group development, close relationships develop and the group demonstrates cohesiveness.

Which of the following terms indicates the tendency of individuals to spend less effort when working collectively?

During the group development process, when the storming stage is complete, there will be a relatively clear hierarchy of leadership within the group.

The ________ norms refer to aspects such as dress code and unspoken rules about when to look busy.

What Is Organizational Behaviour

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Theories

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 9: Foundations of Group Behaviour

Julia, Bree, and David work in different departments but often eat lunch together. They are an example of a(n) ________ group.

High-status group members interrupt others more often than low-status members.

How does group size affect a group's behaviour?

The ________ norms dictate behaviour such as whether to form friendships with coworkers off the job.

The important groups to which an individual belongs or hopes to belong are known as the ________ groups.

Which of the following statements is true regarding the effect of status on conformity pressure?

Which of the following statements is most likely true regarding the norming stage of group development?

Explain the following terms: "groupthink" and "groupshift."

Which of the following terms refers to the process by which an individual's desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviours?

Role expectations indicate our view of how we're supposed to act in a given situation.

Which of the following statements is true regarding informal groups?

During the forming stage of group development, close relationships develop and the group demonstrates cohesiveness.

Which of the following terms indicates the tendency of individuals to spend less effort when working collectively?

During the group development process, when the storming stage is complete, there will be a relatively clear hierarchy of leadership within the group.

The ________ norms refer to aspects such as dress code and unspoken rules about when to look busy.

What Is Organizational Behaviour

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Theories

Motivation: From Concepts to Applications

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters